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Work Background
JBoardCustomer Success Specialist
Apr. 2024• Provided excellent customer support via chat, resolving inquiries and issues promptly to ensure customer satisfaction and retention;
• Launched and developed a comprehensive video recording project from scratch, creating engaging InApp video content using AI systems to showcase product features and provide user guidance;
• Initiated and produced educational YouTube videos, demonstrating product capabilities and offering tips for optimal usage, enhancing user experience and knowledge;
• Contributed to the overall content strategy, ensuring that all customer-facing materials were informative, engaging, and aligned with company goals.
Gerasolo EmpreendimentosRecruiter & Executive Assistant
Jan. 2023 - Aug. 2024São Paulo, Brasil• Led recruitment processes for freelancers, identifying and attracting qualified candidates to meet project needs using Upwork and FB groups;
• Provided comprehensive administrative support to the Directors, including managing schedules, organizing meetings, and handling correspondence;
• Developed and implemented onboarding procedures for new hires, facilitating smooth integration into the company;
• Coordinated and attended client and supplier meetings, ensuring smooth communication and follow-up on key action items.
CloudTalkTalent Acquisition Specialist
Mar. 2022 - Oct. 2022São Paulo, Brazil• Managed end-to-end recruitment processes, from job posting to starting date, ensuring a seamless candidate experience;
• Successfully filled niche roles in Sales using great sourcing and interviewing skills;
• Followed a successful recruitment process to meet rapid hiring demands in a fast-paced startup environment;
• Collaborated closely with hiring managers and senior leadership to understand staffing needs and align recruitment strategies with business goals;
• Conducted thorough candidate assessments, including skills tests and behavioral interviews, to ensure alignment with company values and goals;
• Contributed to the company's overall growth and success by securing top-tier talent and maintaining a high standard of recruitment practices;
• Performed 10-15 weekly interviews and 60-100 sourced candidates per week and closed vacancies with an average time of 2-3 weeks using LinkedIn Recruiter and Workable ATS.
OtrafyBusiness Development Representative
Aug. 2021 - Feb. 2022São Paulo, Brazil• Generated new business opportunities, consistently exceeding monthly targets through effective lead generation and prospecting;
• Performed 200+ weekly cold calls and 100+ emails, achieving a high response rate and building a robust sales pipeline;
• Developed and executed strategies for acquiring new customers, focusing on targeted outreach and personalized communication;
• Maintained detailed records of all sales activities and customer interactions, ensuring accurate reporting and data-driven decision-making;
• Utilized CRM systems (HubSpot) to track and manage leads, optimizing the sales process and improving follow-up efficiency;
• Conducted thorough research on potential clients, identifying key decision-makers and understanding their business needs.
CloudTalkSales Development Representative
Feb. 2021 - Aug. 2021São Paulo, Brazil• Generated new business opportunities, consistently exceeding monthly targets through effective lead generation and prospecting;
• Performed 400+ weekly cold calls and 200+ emails, achieving a high response rate and building a robust sales pipeline;
• Developed and executed strategies for acquiring new customers, focusing on targeted outreach and personalized communication;
• Maintained detailed records of all sales activities and customer interactions, ensuring accurate reporting and data-driven decision-making;
• Utilized CRM systems (HubSpot) to track and manage leads, optimizing the sales process and improving follow-up efficiency;
• Conducted thorough research on potential clients, identifying key decision-makers and understanding their business needs.
MindsightAccount Executive
Sep. 2019 - Jan. 2020São Paulo, Brazil• Expertise in scheduling new demos and negotiations, ensuring a seamless process from initial contact to closing deals;
• Conducted 5-8 commercial presentations per week, effectively showcasing product benefits and tailoring pitches to client needs;
• Managed and organized a robust sales pipeline, tracking all opportunities and ensuring follow-up actions were timely and effective;
• Developed strong relationships with key decision-makers, building trust and positioning the company as a preferred partner;
• Collaborated with the sales team to strategize on deal-closing tactics, leveraging insights from client interactions;
• Utilized CRM systems (Pipedrive) for detailed tracking of sales activities, maintaining accurate records of client interactions and deal progression;
• Provided comprehensive demos tailored to each prospect's requirements, demonstrating how the product meets their specific needs;
• Negotiated contract terms and pricing, balancing client needs with company objectives to achieve win-win outcomes;
• Prepared and delivered detailed proposals and quotations, clearly outlining value propositions and terms.
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