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Work Background
Customer Success Specialist
JBoardCustomer Success Specialist
Apr. 2024• Provided excellent customer support via chat, resolving inquiries and issues promptly to ensure customer satisfaction and retention; • Launched and developed a comprehensive video recording project from scratch, creating engaging InApp video content using AI systems to showcase product features and provide user guidance; • Initiated and produced educational YouTube videos, demonstrating product capabilities and offering tips for optimal usage, enhancing user experience and knowledge; • Contributed to the overall content strategy, ensuring that all customer-facing materials were informative, engaging, and aligned with company goals.
Recruiter & Executive Assistant
Gerasolo EmpreendimentosRecruiter & Executive Assistant
Jan. 2023 - Aug. 2024São Paulo, Brasil• Led recruitment processes for freelancers, identifying and attracting qualified candidates to meet project needs using Upwork and FB groups; • Provided comprehensive administrative support to the Directors, including managing schedules, organizing meetings, and handling correspondence; • Developed and implemented onboarding procedures for new hires, facilitating smooth integration into the company; • Coordinated and attended client and supplier meetings, ensuring smooth communication and follow-up on key action items.
Talent Acquisition Specialist
CloudTalkTalent Acquisition Specialist
Mar. 2022 - Oct. 2022São Paulo, Brazil• Managed end-to-end recruitment processes, from job posting to starting date, ensuring a seamless candidate experience; • Successfully filled niche roles in Sales using great sourcing and interviewing skills; • Followed a successful recruitment process to meet rapid hiring demands in a fast-paced startup environment; • Collaborated closely with hiring managers and senior leadership to understand staffing needs and align recruitment strategies with business goals; • Conducted thorough candidate assessments, including skills tests and behavioral interviews, to ensure alignment with company values and goals; • Contributed to the company's overall growth and success by securing top-tier talent and maintaining a high standard of recruitment practices; • Performed 10-15 weekly interviews and 60-100 sourced candidates per week and closed vacancies with an average time of 2-3 weeks using LinkedIn Recruiter and Workable ATS.
Business Development Representative
OtrafyBusiness Development Representative
Aug. 2021 - Feb. 2022São Paulo, Brazil• Generated new business opportunities, consistently exceeding monthly targets through effective lead generation and prospecting; • Performed 200+ weekly cold calls and 100+ emails, achieving a high response rate and building a robust sales pipeline; • Developed and executed strategies for acquiring new customers, focusing on targeted outreach and personalized communication; • Maintained detailed records of all sales activities and customer interactions, ensuring accurate reporting and data-driven decision-making; • Utilized CRM systems (HubSpot) to track and manage leads, optimizing the sales process and improving follow-up efficiency; • Conducted thorough research on potential clients, identifying key decision-makers and understanding their business needs.
Sales Development Representative
CloudTalkSales Development Representative
Feb. 2021 - Aug. 2021São Paulo, Brazil• Generated new business opportunities, consistently exceeding monthly targets through effective lead generation and prospecting; • Performed 400+ weekly cold calls and 200+ emails, achieving a high response rate and building a robust sales pipeline; • Developed and executed strategies for acquiring new customers, focusing on targeted outreach and personalized communication; • Maintained detailed records of all sales activities and customer interactions, ensuring accurate reporting and data-driven decision-making; • Utilized CRM systems (HubSpot) to track and manage leads, optimizing the sales process and improving follow-up efficiency; • Conducted thorough research on potential clients, identifying key decision-makers and understanding their business needs.
Account Executive
MindsightAccount Executive
Sep. 2019 - Jan. 2020São Paulo, Brazil• Expertise in scheduling new demos and negotiations, ensuring a seamless process from initial contact to closing deals; • Conducted 5-8 commercial presentations per week, effectively showcasing product benefits and tailoring pitches to client needs; • Managed and organized a robust sales pipeline, tracking all opportunities and ensuring follow-up actions were timely and effective; • Developed strong relationships with key decision-makers, building trust and positioning the company as a preferred partner; • Collaborated with the sales team to strategize on deal-closing tactics, leveraging insights from client interactions; • Utilized CRM systems (Pipedrive) for detailed tracking of sales activities, maintaining accurate records of client interactions and deal progression; • Provided comprehensive demos tailored to each prospect's requirements, demonstrating how the product meets their specific needs; • Negotiated contract terms and pricing, balancing client needs with company objectives to achieve win-win outcomes; • Prepared and delivered detailed proposals and quotations, clearly outlining value propositions and terms.

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