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Work Background
CognizantTeam Leader
Apr. 2022 - Aug. 2023Cracovia, Malopolskie, PoloniaSupervising Italian team in KPIs client achievement;
Motivating and supporting agents in keeping customer experience company standard;
Direct connection with top management in order to keep company standards;
Agents Skilling up and time management;
Team Work flow management
CognizantSenior Quality Control Analyst @Google project
Apr. 2021 - Apr. 2022Cracovia, Malopolskie, Polonia- leading and providing constant training to Google tag implementation team agents;
- providing constant support oncall and offcall to Google tag implementation team agents;
- leading and providing constant troubleshooting tips and tricks about Google ads tags, Google analytics product, Google merchant center and shopping feed, Google dynamic remarketing, concerning with all CMS and FTP websites;
- leading and providing constant tips and tricks to keep EMEA customer experience above Google standards;
- agents technical leading and supervision such as troubleshooting,121 and constant team meetings;
- leading and providing constant support to agents about process and technical issues @Google tasks;
- leading and providing constant training and tips and tricks to new joiners about Google process and Google product;
- translation of updates and news from Google side.
Analytics_4onlineFounder
Sep. 2020PolandWebmarketing agency focused on managing Google products.
Specifically:
- Management and creation of Google Ads, Shopping, Search, Max Performance, Local, Display, Video campaigns;
- Constant relationship with Google assistance support, to always have updated solutions for disapprovals, suspensions and policy problems of Google accounts;
- Management of monitoring tags on customer websites, via plugins, code installations or via Gootle Tag Manager;
- Google Merchant Center management for e-commerce website feeds. Management of product subdivision and performance improvement scripts;
- Google My Business profile management, i.e. Google Maps, reviews and organic indexing on Google Maps.
Reference market: English, Italian and Polish languages
GoogleTeam Leader
Jan. 2020 - Dec. 2022
CognizantSenior Programmer analyst @Google Project
Aug. 2019 - Apr. 2021Kraków Area, PoloniaTag team support for High Touch/Big spenders in Italian market
Specifically:
- coding solutions via Html, CSS, Javascript tags, any kind of FTP and CMS (i.e.: Wordpress, Magento, Prestashop, Shopify), A/I & M L
- Providing support for: Google Ads, Google Analytics, Google Tag Manager, & Google Merchant Center, feed optimization and Dynamic Remarketing. Specifically analyzing and solving issues on customer websites by new codes, snippets and event implementation via:
- Google Tag Manager event tracking, ads tracking, e-commerce tracking;
- Google Analytics event tracking, e-commerce tracking;
- Google Adwords tracking tags implementation, editing and updating Google Ads conversion tracking;
- Google Ads and Google Analytics Dynamic Remarketing;
- Google Merchant center, shopping feed and enchanced e-commerce Solving every kind of issue concerning with tags and coding in websites for high touch/big spenders in italian market
GoogleQuality Specialist
Jan. 2019 - Dec. 2020
ThinkFitCountry manager
Jun. 2018 - Apr. 2019Kraków Area, PoloniaManaging FitIQ project for italian market, online sales of custom diets and training plans.
Specifically:
- data analysis, public relations and sales network for the Italian market.
- managing and leading Google Ads (ex-Google AdWords), Facebook, Instagram, Google Analytics campaigns and strategies;
- recruitment of italian dietitians and italian personal trainers, leading them during the work process;
- contact with VIPs, instagrammers, public people to better lead the business strategy;
- negotiations with agencies, VIPs;
- key connection with IT department, top management and italian mentality.
GoogleSpecialista technology
Jan. 2017 - Dec. 2019
TTECGoogle AdWords specialist @Google project
Mar. 2016 - Jun. 2018Kraków Area, PoloniaGoogle AdWords project managing, SMEs managing and consultancy (inbound and outbound calls), advertising campaigns optimisation,up sales,building campaigns and analyzing the data from the advertising campaigns, building brand awareness, producing data for customers, marketing and business development research.
Stefano da GoogleOwner
Oct. 2014Webmarketing agency focused on managing Google products.
In depth:
- Management and creation of Google Ads, Shopping, Search, Max Performance, Local, Display, Video campaigns;
- Constant relationship with Google assistance support, to always have updated solutions for disapprovals, suspensions and policy problems of Google accounts;
- Management of monitoring tags on customer websites, via plugins, code installations or via Gootle Tag Manager;
- Google Merchant Center management for e-commerce website feeds. Management of product subdivision and performance improvement scripts;
- Google My Business profile management, i.e. Google Maps, reviews and organic indexing on Google Maps.
Reference market: Italy
GoogleStrategist
Jan. 2014 - Dec. 2017
My Green Buildingswriter
Dec. 2012 - Sep. 2015OnlineWriter for webzine www.MyGreenBuildings.org
green economy, energy saving, green technologies, energy efficiency topics
Energy Edil EngineeringEnergy manager/Esperto in Gestione dell'Energia - technical sales and business development
Jan. 2012 - Mar. 2016Pinocchio Di Ancona Area, Italyimpianti fotovoltaici, impianti solari termici, impianti geotermici, case carbon neutral, efficienza energetica, ristrutturazioni edilizie, attività di business development photovoltaic power plants, solar thermal power plants, geothermal power plants, zero emission buildings, energy efficiency, business development
OwnEnergy manager - Esperto in Gestione dell'Energia
Jan. 2012 - Dec. 2015Pinocchio Di Ancona Area, Italygestione relazioni con fondi di investimento, impianti a biomasse, impianti a cogenerazione, vendita Kit fotovoltaici per piccole utenze (Pyppy - www.ri-ambientando.it) Investment funds public relations, biomaxes power plants, cogeneration, small solar kit selling
New Energy Systemsenergy manager - ufficio tecnico commerciale
Aug. 2010 - Dec. 2011Pinocchio Di Ancona Area, Italyimpianti fotovoltaici, termici, geotermici, ristrutturazioni e certificazioni energetiche, case carbon neutral, domotica, impianti a led e illuminotecnica
Controvento Comunicazionecommerciale
Jun. 2009 - Sep. 2010Specialized in Market research, events and fair management (Ecomondo 2009, Ecoandequo 2009), fair joining, media relations, public administrations relations, territorial marketing initiatives, project managing (from media projects to gadgets selling) business proposals for national and international stakeholders.
Bespeco Professionalmarketing department - international sales
Feb. 2009 - Apr. 2009Castelfidardo, AnconaMarket and country research, customers database implementation, relationship organization with foreign representatives and distributors, foreign activities implementation with the opening of new distribution channels.
Gruppo Loccionimarketing department
Sep. 2008 - Nov. 2008marketing research, business development, CRM checking, public relations with "Connecting" technical department
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