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Work Background
Achieve Without BordersProject Manager
Mar. 2023 - Aug. 2025
TICCAProject Management Consultant
Jun. 2020 - Mar. 2023Australia
Design Circuit WorksProject Management Consultant
May. 2015 - Nov. 2022AustraliaMy responsibilities included virtual PMO support, documentation process and implementation, supplier profiling, materials sourcing, project research and progress tracking.
The Social Standard PHAdministration Manager
Dec. 2013 - Aug. 2014Makati CityPMO consultant for administration of day-to-day operations for an online media group.
TeleperformanceImplementation Manager
Apr. 2013 - Sep. 2013Mandaluyong City, PhilippinesImplementation Manager for BPO projects at Teleperformance
• Drove project implementation phases - including scoping requirements, project plan development and execution, status communication, and evaluation of results.
• Managed client expectations, collaborated with the involved internal teams and client solutions resources to ensure timely implementation.
AccenturePMO Group Lead
Jul. 2011 - Mar. 2013Mandaluyong City, PhilippinesPMO Group Lead for Shared Services Enablement at Accenture IT Outsourcing
• Planned and managed execution of PMO functions, inclusive of administrative support, project control, and project management support.
• Performed the following as PMO Lead for a Financial IT Outsourcing account: Resource Planning, Project Financial Forecasting / Analysis, Communications management, Expense Tracking, Work Plan Management, Deliverable Management
• Acted as single point of contact for Projects for weekly Programme Control Services (PCS) activities, as well as ad hoc requests, service improvement suggestions, and issue escalation
• Led a PCS team in delivering shared PMO services involving resource management, work planning, deliverable tracking, status reporting, metrics reporting and analysis, change control management, issues and risk tracking or service management reporting
• Supported PCS Team manager in service scoping and effort estimation for potential new work and change requests and in documenting these in the Project Support Agreement
• Monitored and controlled transition activities for new roles to be supported by the team • Tracked team level performance, utilization and chargeability, prepares team level status reports and communicates escalations to client Project Managers/Leads and PCS Team Manager
• Ensured team compliance to quality control and assurance processes and standards
• Supported continuous improvement and PCS quality initiatives such as skill improvement and capability-building
AccentureMobilization Team Lead
May. 2007 - Jun. 2011Mandaluyong City, PhilippinesMobilization Team Lead for Accenture BPO projects
• Developed and initiated implementation of project metrics control and documentation, management of operating systems, and ensured proper implementation of such. • Managed people enablement for the Client: reviewed resource forecast vs. project solution plan, evaluated candidate competencies and provided recommendations to hire successful candidates.
• Communicated with Client Relationship Manager and Sales Managers on the progress of Operations transition, and worked with the Operations Manager on solutions for establishing structure of service delivery.
• Provided analyses to Operations of service management reporting and resource planning to solve process stability concerns.
• Set up procedures of managing team communications to improve quality of service.
Precision IT Services On Time (pITstop)Account Executive - IT
Jan. 2006 - May. 2007Makati City, PhilippinesAccount Executive for Web Development and Design projects at pITstop, Inc.
• Acted as the company’s point-of-contact to Clients from project awarding up to project completion, deployment, final sign-off, and after-sales maintenance.
• Planned schedules for a Website Design Team, tracked operations and development costs and ensured quality performance for all Web design, development, programming, and maintenance projects. • Organized Sales and E-marketing projects; prepared quotations for, and presented website project proposals; updated company data base of local and international clients and prospects for all services (Web Design, Systems Development, Network Administration and Graphics Design).
OneCom AsiaAccount Executive
Jan. 2006 - Mar. 2006Makati City, Philippines• Communicated with Australia-based clients subscribing to veterinary software support services for upgrades and technical assistance
• Initiated new accounts into subscription to veterinary practice management software both in Metro Manila, and around Australia. Wrote campaign material for promoting OneCom's products and services.
QinteractionClient Services Manager
Jan. 2005 - Dec. 2005Makati City, PhilippinesClient Services Manager for local Call Center projects
• Communicated with Client on their requirements for Inbound Order-Taking and Outbound Customer Satisfaction and Marketing Survey Campaigns and conveyed such to Call Center Operations and Support Teams (service level expectations, operational requirements, CRM development / modification, and quality standards).
• Ensured that both Service Level and Special Campaign deliverables are accomplished on time, with optimum quality and reported program status to the Company’s Directors and Business Development Managers.
• Kept Clients abreast of campaign progress of Outbound Call Operations, and service improvement developments with both Inbound Call Operations and Service Helpdesk.
Emerson Network PowerProject Manager
Aug. 2000 - Aug. 2004Pasig City, PhilippinesProject Manager for new Mobile, Imaging and Network power supply product lines
• Acted as focal point between Customers, Worldwide Sales, Marketing, Design Engineering, Manufacturing and Compliance Engineering groups during design development of power supplies for mobile phone charger, imaging adapter and telecommunications applications.
• Planned project schedules, communicated material resource planning and conducted phase readiness meetings to address open Design, Quality and Manufacturing issues.
• Led Project Team discussions and provided recommendations to agree on actions to mitigate risks and solve issues that impact delivery to Client. Discussed and negotiated project action plans with Client and secured approvals to implement same plans.
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