City of Dreams MediterraneanQuality Assurance Manager
May. 2023 - Nov. 2023CyprusCity of Dreams Mediterranean, located in Cyprus and recently opened in July 2023, is the largest integrated resort in Europe, with premium luxury offerings of hotels, restaurants, entertainment, and attractions. It is part of Melco, owner, developer and operator of premium luxury integrated resorts, with many international awards for its service and quality of products.
Preopening team Manage quality assurance goals. Coaches’ managers on adopting the The Total Managment leadership style.
Conduct weekly audit to ensure compliance with company and brand standards.
Conduct weekly Quality Improvements Meetings Assist with company-wide implementation of company best practices. Uses data collection methods to complite, display , track, and analysing defect trends.
Analyses issues and identifies trends
Manage the guest experience reviews with leadership team and esure appropriate corrective action is taken. Responds to and handles guest problems and complaints as needed.
Investigate causes of quality problems and proposes solutions Conduct training to the staff: FORBES, BRAND STANDARD.