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Work Background
Leptos Calypso Hotels Public LtdResident Manager Coral Beach Hotel and Resort
Mar. 2024Paphos, Cyprus
City of Dreams MediterraneanQuality Assurance Manager
May. 2023 - Nov. 2023CyprusCity of Dreams Mediterranean, located in Cyprus and recently opened in July 2023, is the largest integrated resort in Europe, with premium luxury offerings of hotels, restaurants, entertainment, and attractions. It is part of Melco, owner, developer and operator of premium luxury integrated resorts, with many international awards for its service and quality of products.
Preopening team Manage quality assurance goals. Coaches’ managers on adopting the The Total Managment leadership style.
Conduct weekly audit to ensure compliance with company and brand standards.
Conduct weekly Quality Improvements Meetings Assist with company-wide implementation of company best practices. Uses data collection methods to complite, display , track, and analysing defect trends.
Analyses issues and identifies trends
Manage the guest experience reviews with leadership team and esure appropriate corrective action is taken. Responds to and handles guest problems and complaints as needed.
Investigate causes of quality problems and proposes solutions Conduct training to the staff: FORBES, BRAND STANDARD.
Royalton Luxury resortsSenior Quality Manager
Jul. 2022 - May. 2023GrenadaIn charge of the implementation and compliance of the Standards defined by the Corporate and Marriot.
Develop internal tools and metrics for process improvement
Training staff: Foo Safety, SOP, standards, etc. Responsible for internal and external audits, Corporates, Tour Operators, etc. In charge of the creation of the Action Plan according to the guest’s complaint obtained by different sources:Social Media, Internal Suverys, Post-travel, etc. Achieve the AAA certification for the property Acting resident manager, an overview of the daily operation in the F&B areas, assisting to the Housekeeping inventory and replenishment, supervising the VIP’s rooms, etc
Silversands GrenadaFood Health and Safety Manager
Nov. 2019 - Nov. 2021GrenadaDesigned and implemented SOP for the property.
Designed and implemented Resort’s Emergency Preparedness manual, Medical Emergency Response Manual and Hurricane Manual. Achieved the PURE SAFE TRAVEL ACCOMMODATION by the MOH and GTA to re-open the hotel. (The hotel was closed for three months due to COVID-19). Designed and implemented the COVID protocols to re-open the hotel, Silversands was the 1st hotel to achieve certification.
Manage the Resort’s health and safety department and systems.
Monitored inspections conducted by corporate and tour operators.
Designed and implemented resorts’ 1st Food Allergic program.
BlueDiamond Hotel & ResortsCorporative Hygiene Manager
Apr. 2016 - Nov. 2019Preparation and implementation of policies on food safety; protocols of action in case of anomalous situations for all the people responsible in the operations area. Identification and transfer of the best practices in each resort among and to the hotel chain properties. Opening or reopening of hotels. Standardization of food safety courses.
Direct relationship with the external consultancy in order to improve processes at a global level.
Hyatt Ziva CancunQuality Supervisor
Mar. 2016 - Apr. 2016Cancun
Blue Diamond Riviera MayaQuality Manager
Jan. 2013 - Apr. 2015Riviera MayaInternal audits in food topics; implementation of food safety systems, elaboration of the Urban Solid Waste Management Plan (with approval); knowledge and implementation of the corresponding regulations to the hotel management follow-up of tasks assigned by tour operators.
Bluebay Grand EsmeraldaQuality Coordinator
Mar. 2011 - Jan. 2013Riviera MayaInternal audit and supervition of programs acquired by the hotel for the areas of A&B, Stewart and Warehouse, Housekeeper, etc. Implementation of different certifications within the CRISTAL program (food, legionella, environment, swimming pools). Interaction with tour operators.
Bluebay Grand EsmeraldaAdministrative assistant in the Kitchen
May. 2009 - Mar. 2011Riviera MayaPreparation and costing of recipes, costs control, comparison and selection of products, relationship with suppliers, personnel administration, scheduling of templates regarding the hotel occupation, elaboration of requisitions for the different centers of consumption. Support to the chef in administrative matters, decision making, and help to the Sous Chef in the absence of the Executive Chef
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