Vincent Pericard

Non-Executive Director | Senior Customer Success Manager | Former Elite Professional Footballer @Self Employed Remote Worker

💰 Investor & VC🔥 Startup Founder✔️ IT💼 C-level Executive🧨 Consulting🎥 Entertainment🏦 Finance🧮 Education🏐 SportsAthlete ManagerInvestment AnalystLife CoachingBI AnalystFinancial AnalystTraderFinancial PlannerBusiness AnalystCustomer ResearcherResearcherAdvisorAthlete

With a rich blend of experience as an elite professional footballer and a seasoned business leader, I excel in driving high-performance outcomes across both sports and technology sectors. As a Non-Executive Director and Senior Customer Success Manager, I bring a strategic mindset, resilience, and a passion for inclusivity to every project. I hold a Distinction in MSc Accounting & Finance and a First-Class Honours BA in Business Management & Entrepreneurship, combining rigorous academic training with real-world experience. My journey from the football pitch to the boardroom has honed my ability to lead, mentor, and deliver results in fast-paced environments. I’m passionate about leveraging my diverse expertise to collaborate on innovative projects, foster strong partnerships, and make a meaningful impact.

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Work Background

UK Deaf SportNon Executive Director

Aug. 2022UK Deaf Sport aims to enable Deaf people to reach their full potential in sport. We work to increase opportunities by collaborating with key organisations to create a sporting future that is DEAFinitely Inclusive from grassroots to elite levels. As a Non-Executive Director (Finance) at UK Deaf Sport, I play a crucial role in driving the strategic financial direction of the organisation. I oversee and present budgets, accounts, and financial statements, ensuring accurate and timely financial reporting. I develop and implement policies for financial reserves, cost management, and investments, while advising the Board on financial controls and strategic plans. My leadership helps manage financial risks and supports the overall mission of UK Deaf Sport.

The Premier LeaguePremier League Programmes Mentor

Jan. 2022London, England, United KingdomAs a mentor for the Premier League’s Elite Academy Manager (EAM) programme and the Professional Player to Coach Scheme, I support the development of future football leaders. In the EAM programme, I mentor Academy Managers by: - Enhancing their leadership skills - Developing strategic management practices - Fostering home-grown talent For the Professional Player to Coach Scheme, I guide former professional players, particularly from Black and Asian backgrounds, in transitioning to coaching roles by: - Providing personalised mentorship - Assisting in the development of coaching competencies and leadership abilities - Supporting their personal and professional growth to ensure successful career transitions and impactful contributions to their teams

WHATSUP? TECH LTDCo-Founder

Jan. 2013Portsmouth and Kent, United KingdomFollowing my struggles with wellbeing and mental health issues in my football professional career, I have used this experience and drive to create WhatsUp? – My main vision is to help others, regardless background, to fulfil their full potential. Something I have not been able to achieve. WhatsUp? is a digital support and self-help platform that combines wellbeing and mental health services into a simple to use smart phone app. The WhatsUp? app works in conjunction with a Web Administration System (SWAS) that records all user app input. The SWAS allows wellbeing counselors to monitor and communicate instantly with users on an individual and group level. WhatsUp? App benefits: • Utilises a technology that virtually everyone has access to and feel extremely comfortable using • Users are given full anonymity • Discreet, confidential, and convenient (use anywhere, anytime) • Non-judgemental • Allows users to make the first move when they might otherwise suffer in silence • Removes barriers such as embarrassment and mistrust • Enables instant ‘in the hand to the person’ professional support • Promotes incremental levels of support based on what users are comfortable with • Users have full control of how and when they want to use the app • Provides a safe way to raise concerns for others (discrimination, bullying, abuse, addictions, self-harm etc.) • Raises self-awareness and promotes positive lifestyle choices • Promotes a proactive and preventative wellbeing support program

AblyEnterprise Customer Success Manager

Jan. 2022 - Oct. 2023London, England, United KingdomAbly is a technology company that provides infrastructure and developer tools to power live experiences over the internet. Here’s a few things we power: HubSpot’s live chat, in-play scores for millions of Australian Open fans, and real time transit updates for three million Chicagoans. Ably’s tech simplifies the complex and substantial behind-the-scenes engineering and infrastructure that organisations require to deliver these experiences.

BTCustomer Success Specialist

Jul. 2021 - Jan. 2022London, England, United KingdomHold responsibility for the success of large global accounts currently worth £48m of annual revenue. Responsible for driving continual improvements within customer accounts, helping to move toward greater account development and net promoter scores (NPS). Lead internal teams to implement best practice service management and governance into each customer engagement and provides resolutions to team escalations. Assure customer intimacy and business value within the agreed cost envelope and SLA parameters. Establish relationships with customer, educating them on BT services and processes, set expectations, identify business goals and objectives.

BTCustomer Success Professional

Oct. 2020 - Jul. 2021London, England, United KingdomIn this role, I manage a set of accounts by putting the customer first. With regularly check-in with the customer, my role is to understand their industry, business, and goals. The aim is to build a strong relationship toward becoming a trusted advisor, and service their transactional needs in an efficient and frictionless manner. I also help our customers optimize the utilization of their existing and available BT products to ensure best practice adoption.

BTTransformation Programme Manager

Oct. 2019 - Oct. 2020London, United KingdomResponsible for the planning and implementation of a new Organisation Design to meet business competitive objectives, improve employee experience while avoiding impairment to operational performance. My new role will also entail: • Maintain project plans for the roll-out of a new organisational structure and the associated recruitment process, culture change, restructuring and service review activities. • Engage with the Operational Leadership Team, Finance, HR Business partners, Resource Business partners and Transformation leads to secure interlock and cohesive programme delivery • Produce progress reports suitable for different audiences, including VP and the Leadership Team, and deliver updates at meetings in suitable format • Organise and provide a structured approach to project delivery, workload planning and timetabling of activities, capturing and raising appropriate risks, issues and dependencies to the programme sponsor • Hold project members to account for delivering against the plan, providing a supportive approach to project delivery whilst challenging where necessary

BTTransformation Project Manager & Business Analyst

Sep. 2018 - Sep. 2019London, Greater London, United Kingdom

University of PortsmouthStudent Ambassador

Sep. 2015 - Sep. 2018Portsmouth, United KingdomStudent Ambassadors assist Recruitment and Outreach staff to implement the University’s Aspiration to Admissions Strategy which is a cross-University approach to all Recruitment and Outreach work. They support the work of the Recruitment and Outreach Team to enable young people to make informed decisions about progression routes, to improve the level and quality of applications to the University of Portsmouth and to increase applications from under-represented groups by raising aspirations. Key Responsibilities: 1. Event support 1.1 To assist in the delivery of activities with Junior, secondary schools and colleges (Yr 5 to Yr 13+) 1.2 To represent the University of Portsmouth at recruitment and outreach events. 1.3 To provide information on Higher Education and the University of Portsmouth, referring individuals/audiences to appropriate sources that may provide more specialist knowledge when necessary. 1.4 To supervise groups of young people at events ensuring that they are safe and happy, seeking support if any issues arise. 1.5 To assist in the operational set-up, running and evaluation of events. 1.6 To take part in longer term projects working with a small group of young people or mature learners to increase their motivation and aspirations around higher education. 2. Administrative support 2.1 To undertake clerical and administrative tasks such as mailings, maintaining and updating documents and databases, sourcing materials for events. 2.2 Provide content and student profiles for university publications and webpages. 3. Positive Approach 3.1 To provide excellent customer service at events and use your knowledge and expertise of the University to assist participants and visitors.

Sporting Moves - Relocation ServicesDirector

Dec. 2014 - Dec. 2016Sporting Moves was set up to address the unique requirements of professional sports people and their families when moving clubs. We provide each client with a highly tailored service and pride ourselves on our outstanding approach to relationship management. From the initial meeting through to the move and beyond, we will stay in close contact with all parties to ensure everything completes on time. We are all to aware of the serious implications of a failed relocation for both the player and their new club so in addition to the property search and relocation services that come as standard we also offer an ongoing aftercare service providing the players family with a dedicated consultant who will assist them in all aspects of settling into their new home and surroundings.

Kick It OutChairman of the Professional Players Guidance Group

Jul. 2013 - Jun. 2015Kick It Out is football’s equality and inclusion campaign, working throughout the football, educational and community sectors to challenge discrimination, encourage inclusive practices, and work for positive change. The PPGG safeguards and promotes the interests of professional players against all forms of discrimination within their working environment, as well as giving footballers a platform to directly contribute to the fight against discrimination. My role with the organisation encompasses: • Guiding Kick It Out in the campaign’s actions related to professional player engagement • Leading the Professional Players Guidance Group • Developing strategies and improve engagement with professional players at all levels of the game • Acting as an ambassador for the group at internal and external meetings and functions

Elite Welfare Management LtdFounder & MD

Jan. 2012 - Jan. 2015Manchester, United KingdomEWM is the first and only independent welfare organisation of its kind within sport. The welfare of sports professionals has been recognised to be of fundamental importance by the world’s leading governing institutes and personalities in order to achieve and maintain elite performance levels. This is why we aim to maximise the performance, development, and potential of elite athletes through extensive welfare programmes and a pioneering holistic range of services that are specific to any individual's objectives or circumstances. Although EWM is primarily focused around the professional football industry, our unique and tailored model is transferable to suit any sporting industry. My role within EWM is to lead and coordinate a highly experience and multi skilled team in the development and delivery of the business's mission statement, providing workshops and guidance on education, psychology, and lifestyle.

Elite Welfare Management LtdSport Welfare Consultant

Jan. 2012 - Jan. 2015ManchesterAt EWM, we don’t just focus on providing support to individual athletes, we also help organisations introduce or improve upon their welfare programmes at any level, from the academy and senior sides at a football team, to the staff and management of a corporate sporting environment. Whether you require assistance for a short or long term project, EWM has the capabilities to successfully design, implement, and guide high-visibility and sustainable initiatives that can give your organisation a competitive edge. Our ultimate goal is to help you “get things done” while maintaining the highest levels of quality, simultaneously helping you to solve problems and save time and money.