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Work Background
LTI - Larsen & Toubro InfotechScrum Master
Dec. 2021 - Jun. 2022RemoteScrum Master of integrated Dev Team, integrated inf SAFe Agile. Led the transformation in the Operational Support Specialist team.
GoogleOperations Department Specialist
Jul. 2021 - Nov. 2021Coordinating and synchronizing the work between several Teams in order to
forecast and prevent mistakes, have quick and reliable workaround and backup
plan. Main goal keep the customer satisfaction high.
Circular UnityChief Information Technology Officer
Apr. 2021Sustainability and Compliance Made Simple for Events, Entertainment Venues, Sports, Audiovisual, Tourism and Hospitality Circular Unity stands at the forefront of sustainability, delivering advanced technology, AI and IoT as part of its product ecosystem. Their mission: is to furnish industries with the means to effortlessly lead in their eco-friendly endeavors with superior technology and innovation. Their Vision: for Sustainability they envision a world where sustainable practices are seamlessly integrated into every aspect of business operations. Their dedication to this vision drives them to continually enhance our platforms, ensuring they not only meet but anticipate the evolving needs of its clients and the planet. Reduce costs and conserve resources with AI-powered sustainability! Circular Unity helps businesses track and reduce emissions, optimize operations, automate reporting and unlock data insights using leading edge technology. Their specialized platforms empower enterprises to accelerate their sustainability performance easier than ever. UNWTO – 1st place winner prize of Innovation and disruption in sustainability management for Mega Events and the MICE industry.
EARTHSHOT PRIZE 2024 – Nominated solution – ImpactALL.
Nominated for the EUTECH SDG Award on SDG 13, Climate Action by Global Talent Award.
Nominated as Best GreenTech 2023 in Portugal for the 2023 Southern European Startup Awards.
Selected among the 25 most innovative AI-powered startups in Europe by the Global Investors Forum.
VacancysoftInformation Technology Operations Project Manager
Jan. 2020 - Feb. 2021Warsaw, Masovian District, Poland
Warsaw Mathematical InstituteBusiness Intelligence Specialist
Jun. 2019 - Dec. 2019Warsaw, Masovian District, PolandSenior Oracle PL/SQL Developer
IT KontraktLinux System Administrator / MySql DBA at Roche Polska Sp. Z o.o.
Dec. 2018 - Jun. 2019Well integrated into the Operation & Support (Agile) Team, my role is Linux SysAdmin and MySql DBA. My responsibilities are:
- Taking care of Linux DB Servers
- Taking care of MySql DBs
- Operation on Databases
- Maintenance - DB and Server Monitoring Technology involved:
OS Red Hat Enterprise 7, MySql, MariaDB Collaboration tools:
CodeBeamer, Slack, WebEx, Google Hangouts, Gmail, Google Drive, Confluence Other tools:
Putty, WinSCP, Filezilla, SoapUI, PHPMyAdmin, MS Office Suite
IT KontraktLinux System Administator at Roche Polska Sp. Z o.o.
Feb. 2016 - Dec. 2018Warsaw, Masovian District, PolandWell integrated into the Operation & Support (Agile) Team, my main role is Sr. SysAdmin My responsibilities are:
- Operations Support
- Delivery Management
- Configuration Management
- Disaster & Recovery I’m the author of the following documentation:
- Operational Manual
- Installation Manual (Production)
- Installation Qualification Report (Production) I was the trainer of other Operation Team members, created the documentation, the KB (Confluence Wiki portal), and recorded some training videos. Technology involved:
Project Portfolio Mgmt Software (PPM) Planisware v6, Apache 2.2, Oracle 12g, OS Red Hat Enterprise 6.6 (Santiago) Collaboration tools:
HP Service Manager v9, ServiceNow, Jira v7, GIT-Stash, SharePoint, WebEx, Google Hangouts, Gmail, Google Drive, Confluence Other tools:
Putty, WinSCP, Filezilla, SoapUI, SQL Developer, MS Office Suite
AccentureData Architect
Mar. 2013 - Jul. 2013Milan Area, ItalyWorking on design of large DWH system for an international bank.
In particular I'm involved as SME in:
- DWH Schema design (logic, phisic, implementation)
- Advanced PL/SQL (package, procedures, wrapper, materialized views, views, partitioned tables, etc..)
- Database Optimization (parameters and configuration)
- DB monitoring (Sessions, Logs, Alerts, Audit, etc..)
- Query analise & optimization (Explain plan, SGA, tracing & analysing)
AccentureTicket Operations Manager
Aug. 2012 - Feb. 2013Rome Area, ItalyEnterprise Application Integration (EAI) project for large Italian telecommunication provider, Wind Telecomunicazioni S.p.a., using TIBCO technology. I have been appointed as Operation&Support Team Leader, coordinating an international team of 12 people distributed between Rome, Napoli and Bangalore offices.
Our goal is keep ESB System up&running 24h/7d application for Wind Telecomunicazioni S.p.a in order to provide support and solve urgent problems, trouble tickets managing. ESB System is and EAI application based on TIBCO Technology 5.4 My role is Operation&Support Team Leader, coordinating a team of 4 people in Napoli, 4 in Rome and 4 in India. I’ve been involved in application maintenance process review, in particular I was in charge as new coordinator, studied all the old process of generic incident reporting and review all operations manuals. Main responsibility:
- Team Leading
- Overall System Monitoring Status, 24x7. - Iprocess (Status, Queues, Manually re-submit, Stop/Start)
- EMS Server (Status, Queues, Storage)
- BG (Status)
- BW (Monitoring, Stop/Start, Configurations and Balancing)
- File System Monitoring (Servers)
- Event Monitoring
- Channel Monitoring - Failures Monitoring (Discards/Failures Analysis, Manually re-submit, Remediations)
- MNP (Analysis of cases, Manually re-submit, Manually remediations)
- DB (Monitoring DB status, Archive Managing, Tuning, Performance Monitoring, Statistical & Optimization)
- Daily Checks
- Rollout and Delivery Management
AccentureIncident Problem Manager / Delivery Manager
Mar. 2012 - Aug. 2012Rome Area, ItalyI have been appointed as Application Maintenance, Operation&Support Team Leader, coordinating a team of 4 people.
Our goal is to maintain E-PROC application for CONSIP S.p.a (Italian Economy Minister holding) in order to provide support and solve urgent problems, trouble tickets managing. I’ve worked to manage and delivery plan of Trouble Tickets that have been reported, establish and enforce operational plans to keep priority metric(QPI) and delivery times required by customer (SLA).
Results archived:
- Reorganization of the Team with focus skills to succeed
- Introduction of daily SAL
- Planning tasks day by day on the basis of Ranking / Priority
- Use of a shared mailbox (to have a global vision, and not staff)
- Improve dialogue Client Team - Local Team
- Reorganization of the 1th level in Napoli with Call Center Service
- Improved the relationship of trust with the customer (shared schedules of releases and solutions)
- Fix release time set in the middle of week
- Introducing more powerful software Configuration Management
AccentureTechnical Project Manager
Oct. 2011 - Mar. 2012Cagliari Area, ItalyI have been appointed as Delivery Manager, coordinating a team of 7 people (in overload case up to 10 people).
Our goal was to design and develop a new document management system (DMS) for “Regione Autonoma della Sardegna” in order to simplify operations on document, protocols, and whole archive of this government institution. Just after project requirement gathering, I’ve been involved on the design of technical architecture, in particular during feasibility analysis phase:
- chosen the best architecture evaluating costs and performances *Application server: Jboss, DBMS: Oracle, DMS: “EMC Documentum ®”, J2EE framework: Spring, JSON - executed gap analysis on asset reuse components
- prepared project delivery planning
and also during technical analysis:
- DB schema design
- defined security policies Just after build up developer team in Napoli, and test team in Rome, I’ve been appointed Project Leader, my responsibilities were:
- Planning Activity
- Team Management
- Establish and keep Schedule/Millstones
- Analyze impacts on development
- Code & Quality review
- Oracle DBA
- Test Planner Before roll-off I’ve prepared performance test plan and test environment; design and execute performance test using JMeter/LoadRunner and Oracle itself.
Written down document for performance/code review.
Accenture Technology SolutionsIncident Problem Manager
Jan. 2007 - Dec. 2011Naples Area, ItalyI’ve supported day-by-day our customer Operation Team, my team was the only authorized to work in production environment to fix fatal defects. I was the focal point for urgent matters. I have been appointed as Application Maintenance Team Leader, coordinating a team of 4 people (in overload case up to 12 people). I work to discriminate the type of bug that have been reported, direct reports through analysis of the feasibility to establish the demand for new requirements (enhancement and CR), the resources in support of bugs reported, provide substantial analysis on which the other teams can build on, establish and enforce operational plans to keep priority metric and delivery times required by customer. After the takeover of IBM as the leading supplier of our customers, we continued to be present as a sub-contractor. I worked by phone with the Indian IBM Global Delivery Team, which was in charge software building, I talk with them about resolving production environment issues. After IBM's contract expiry, thanks to our skills and strong knowledge, we're back to being at the forefront as a supplier. My work was focused on incident management, in particular, with myself and my team, to be able to offer the best recovery as soon as possible with the fewest possible “side effects”.
Accenture Technology SolutionsTechnical System Analyst
Jan. 2004 - Dec. 2006Naples Area, ItalyDuring this period I have successfully achieved several goals by raising my level of technical knowledge and skills to the level of CRM and SFA Expert. I was in charge to draw up detailed technical analysis about both user interfaces (GUI) and batch components, driving developer team side to side. I get in charge design and development of new Trouble Ticketing Management System (TTM) in place of old systems already used by our customer (TTS-Network Operation, TTS- Information Technology). This new system has been integrate with CCM (Customer Contact Management based on Clarify package) full customizing new clarify forms under ClearSupport Clarify’s modules. I designed the core modules and coded in person, our customer actually use this system to trace problems reported by end user through call center. I attended courses Amdocs® ClarifyCRM 12.5, taken exam and successfully obtained the certification of "Clarify Classic Developer”.
Accenture Technology SolutionsClarify Developer / JavaSE Developer / SQL Developer
Jan. 2001 - Dec. 2003Milan Area, ItalyI worked in Milano Accenture site on CRM project for Vodafone Italy, worldwide mobile telecommunications company operating in Italy, a project that I had the pleasure to follow early start-up in customer site. During this period I worked first in the development of GUI interfaces with Clarify package on Oracle platform and later in the development of batches (KSH, C, Pro * C, JavaSE). Developed some RuleManager’s rules and customized Delano integration to send e-mail template to end users.
ITNext S.p.a.Visual Basic 6.0 Programmer - Oracle PL/SQL developer
Jan. 2000 - Dec. 2001Torre AnnunziataAttended company’s training course: - Programmer C Standard ANSI
- PL / SQL - Oracle DBMS - Object-Oriented Programming
- Programmer Visual Basic 6.0 Tasks performed: Visual Basic Programmer and PL/SQL developer on Oracle DB, customer: worldwide mobile telecommunications provider.
Accomplishing ActiveX Server, OCX, DLL interface, Batch in VB. Script developer in PL/SQL language (Stored Procedures, Creating Indexes, DB Maintenance, etc…).
Self-employedElectronic Technician
Jan. 1998 - Dec. 2000Assembled new computers as customer configuration required, tested hardware, reproduced and solved defects of software, replacement circuit boards, software installation and configuration. Developed data warehouse applications management in Turbo Pascal and VB 6 for shops.
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