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Work Background
Still Hopes Episcopal Retirement CommunitySystems Administrator
Aug. 2019West Columbia, South Carolina, United StatesSystems Administrator with 8+ years of experience in the IT industry. Proven ability to design, implement, and manage complex IT systems. Expertise in Windows Server 12, 16 and 19, VMware, and Microsoft 365. Strong problem-solving and troubleshooting skills. Proven ability to work independently and as part of a team.
• Successfully migrated a large-scale on-prem Exchange environment to the cloud.
• Developed and implemented multiple tools such as Bitlocker, StratoDesk, ManageEngine, DeepFreeze and Office 365 that has saved the company thousands of dollars.
• Maintained existing Active Directory environment consisting of over 400 users and managed Group Policy and DHCP within environment.
• Resolved complex IT issues in a timely and efficient manner.
• Consistently received positive feedback from clients and colleagues.
Still Hopes Episcopal Retirement CommunityInformation Technology Field Technician
Aug. 2019 - Feb. 2023Columbia, South Carolina Area
Hedrick Gardner Kincheloe & Garofalo LLPIT Support Specialist
Sep. 2017 - Aug. 2019Columbia, South Carolina AreaResponsible for end-user support for Hedrick Garnder in the Columbia, SC office. My duties include day to day maintenance of Windows workstations, Office 365, Windows Server 2012, Active Directory environments and installation of hardware and upgrade initiatives,
Palmetto Health-USC Medical GroupIT Desktop Support Specialist
Aug. 2016 - Sep. 2017Columbia, South Carolina• Responded to requests for technical assistance in person via phone and remotely for the following technologies: o Windows and Mac OS based end points
o Tablets & Smartphones (IOS & Android) o Microsoft Office
o Provide extensive printer support
• Ensure the functionality of all of the PC/MAC desktops
• Continually updated personal knowledge of computing hardware operating systems and software
• Maintained confidentiality and discretion when working with passworded or sensitive materials
All Lines/LANtekContract Technician
Apr. 2015 - May. 2016UPMC Pittsburgh, PA• PC deployment of new equipment in multiple UPMC locations to include:
o Backing up data via USMT tools.
o Setting up new equipment.
o Loading backup from old equipment. o Configuring IP settings depending on location specifications.
o Software installation as needed. o Level 1 and 2 troubleshooting of hardware and software issues as they arose.
TEKsystemsContract Technician
Nov. 2014 - Dec. 2014Pittsburgh, Pennsylvania• Completed Windows 7 Deployment for TEK as part of a nationwide project between 3 locations and 50+ PCs.
• Upgraded memory on PC’s to exceed the minimum Windows 7 requirement. • Installed Windows 7 image on 25+ PC’s and installed software to include Microsoft office products, Meditech, ImageNow, Citrix, Sentillion and other required software. • Deployed over 30 PC’s to end users after upgrades and configurations were complete. • Troubleshooting hardware and software issues as they arose.
Risen Fly Co.Operations Manager
Jan. 2014 - Apr. 2016Beaver Falls, PAResponsible for all shipping and receiving
Website management to include updating site for efficiency and user friendliness
Inventory management and tracking
Springboard KitchensOperations/Catering Manager
Jul. 2011 - Dec. 2013Pittsburgh, PADaily coordination of menus and production of over 3000 meals.
Incorporated systems to improve efficiency in ordering, inventory, invoicing and receiving
Incorporated the use of Google Docs to improve the flow of data through remote sites
Level 1 troubleshooter for all company PC’s
Sodexo Food Service IncProduction Manager
Sep. 2008 - Jun. 2011Bridgeville, PAManaged a staff of 25 employees, 2 dieticians and 2 supervisors with responsibilities in;
o Employee Training and Development
o Hiring/terminations/interviewing
o Scheduling
Responsible for sales, planning and setup of on-site catering
Responsible for inventory and purchase order management Assisted general manager with accounts payable and receivable activities
Sodexo Food Service IncUnit Manager
Aug. 2005 - Sep. 2008Pittsburgh, PAManaged a staff of over 130 employees, 1 manager and 3 supervisors with responsibilities in;
o Employee Training and Development
o Hiring/terminations/interviewing
o Scheduling
o Payroll
Sodexo Food Service IncFood Service Manager
Aug. 2004 - Jul. 2005Delafield, WIManaged a staff of over 25 employees, 1 chef and 2 supervisors with responsibilities in;
o Employee Training and Development
o Scheduling
Responsible for inventory and ordering for unit.
Assisted general manager with accounts payable and receivable activities
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