Jasem Bajaman

Manager @PwC Middle East

✔️ IT💼 C-level ExecutiveCTO🧨 ConsultingSystem AnalystProduct ManagerProject ManagerBusiness AnalystEngagement Manager

Currently serving as a Manager at PricewaterhouseCoopers (PwC) Middle East, one of the world's leading professional services networks. With a solid background in telecom and financial industries and consulting, I play a crucial role in guiding the company's tech and digital strategic decisions. Prior to my role at PwC, I held various consulting positions where I honed my skills in project management, process enhancement, tech implementation projects, strategic planning, business development and digital transformation. I am known for my innovative problem-solving abilities and my aptitude for building strong client relationships. I am certified in ITIL, COBIT, CISA and CBAP. I speak 5 languages fluently

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Network Power<100 people

Roles

🔥100%

Startup Founder

✨100%

Business Owner

🧑‍💼100%

C-level Executive

Geos

🇦🇪100%

United Arab Emirates

Work Background

PwC Middle EastManager

Jun. 2022Riyadh, Saudi Arabia

DevoteamSenior Consultant - Strategy & Transformation

Nov. 2020 - Jun. 2022Riyadh, Saudi ArabiaStrategy & Transformation BU Current Project - Client in Digital Banking/Fintech Previous Projects: Major Telecom Provider - Business Process Engineering (November 2020- April 2021) • Redesigned 5 ITSM processes and designed 6 new processes, based on ISO 20000, COBIT 2019, based on an approved governance model on ARIS system • Conducted 35+ workshops for design sessions with various stakeholders across a general department Medical Services Provider - (November 2020- January 2021) • Jointly developed completely unified IT Organization structure across multiple hospitals to merge into a functional IT structure. • Co-created Target Operating Model with mandates for all departments highlighting their roles & responsibilities to job description level.. • Built IT Process model aligned with TOM

CapgeminiConsultant

Aug. 2019 - Oct. 2020Riyadh, Saudi ArabiaDigital Central Bank- Service Transition Manager • Developed & delivered comprehensive framework for transitioning services across the organization based on ISO 20000 • Built a service transition plan with applicable models based on the type of transition • Added necessary controls to processes for change management & release management to unify into a seamless lifecycle with IT projects • Implemented framework controls & transition plan in a tool used by the client • Conducted workshops for 100+ staff members across the organization to co-create the processes through sessions based on design thinking approach • Developed role cards for each department to articulate their respective roles in the processes • Operated the process for 1 major project and 1 minor project • Transitioned one of the biggest projects of the organization, Instant Payment System(IPS) which has been a major development in the kingdom's Fintech capabilities, working with project & transition managers across multiple vendors • Humbly received many appreciations from co-workers & the client including a certificate of achievement for "Customer's Delight" during the project

Dall Consulting LLCITSM Consultant

Feb. 2019 - Aug. 2019Al-Jubial Governorate, Saudi ArabiaProject - Royal Commission of Jubail • Responsible for Technical/Business Service Catalogue definition. • Defined process map interfaces for all existing processes. • Defined KPI Catalogue/Dashboard for high level management. • Directly involved in ISO 20000 documentation. • Quality Team Representative for external auditing. • Implemented ISO 20000 successfully.

Dall Consulting LLCITSM Consultant

Nov. 2018 - Feb. 2019Al-Riyadh Governorate, Saudi ArabiaProject - Tahakkum (TCC) • Responsible for ITSM process definition & Service Catalogue. • Negotiated with all related stakeholders to establish SLA’s and targets. • Defined Service Catalogue for all provided services by IT. • Defined templates for business/technical service catalogue.

Dall Consulting LLCITSM Consultant

Aug. 2018 - Nov. 2018Al-Riyadh Governorate, Saudi ArabiaProject - Saudi Arabian Monetary Agency (SAMA) • Responsible for preparing all project deliverables. • Performed gap assessment of all existing ITSM processes. • Conducted 20+ awareness workshops/meetings to increase awareness of best practices to be followed. • Designed & delivered 12 key ITSM processes. • Directly involved in tool compliance of the processes & implementation • Designed Technical/Business Service Catalogue for all provided services by IT. • Involved in project steering committee and management escalations for project status.

Saudi Telecom CompanyService Management Analyst

Nov. 2014 - Jul. 2018STC HQ Riyadh Part of team designing Service Catalog for the company.  Member of project steering committee for major ITSM projects (IT Service Management tool upgrade, Service Automation).  Designing ITSM OpCats,ResCats, assignment rules, templates & knowledge articles.  Project owner & SPOC for Service Desk Automation project.  High level reporting for key KPI's of value to both business & IT sector.  Created training & onboarding plan & documents for new & existing employees.  Reviewing OLA from Service Desk side of all new services prior to implementation.  Reporting and monitoring Service Desk KPI's for continual performance efficiency.

Saudi Telecom CompanyProblem Coordinator

Nov. 2013 - Nov. 2014STC HQ RiyadhProblem management. Identifying key issues in Incident Matrix and coordinating with different support groups for root cause analysis. Identifying trends in incidents reported in diverse contexts to link with source of problem. Deep analysis involving end user experience of issue and recommending change, in line with process owner, to design if required.

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