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Work Background
WiserQA Engineer
Jul. 2022Plovdiv, BulgariaProjects:
*QA automation testing with ACCELQ - for ATSG-USA, project OPTANIX
*QA for FinTech mobile application for Android & iOS - for ProCreditBank
*QA for company web site - Prime Holding
UNIQA Software-Service Bulgaria OODUNIQA (UAP)&Office Collaboration - IT Specialist
Jun. 2020 - Jul. 2022Bulgaria, PlovdivResponsible for Asset Management and Service request. Asset Management is typically checking the quality of the asset data and making reports as requested on the fly.
UNIQA Software-Service Bulgaria OODUNIQA (RFF) Service Desk
Jan. 2014 - May. 2020Plovdiv, BulgariaFirst and Second level support of IMS Bulgaria and UNIQA UITS users.
Products:
BG: CEUS&IMS BG
UITS: MFT, MyUNIQA+, CBN, DWH-Ru, (INAS-FL-UCZ), ECM
UNIQA Software-Service Bulgaria OODiSeries Operator / Service Desk
Dec. 2009 - Jan. 2014Bulgaria, Plovdivmanagement of user profiles, user registrations and right management, registering user’s problems in bug tracker system, solving short term problems, entering core data in command shell. Good knowledge of IBM iSeries AS400 command shell, Microsoft Windows Server 2003.
Taken part in the analytical in test phase in the development of environment - relate insurance needs. My part in the project was associated with analysis and structure of the programs, and the discovery of problems associated with software and user interface calculations. After development phase took support customers who worked with this software. It is used in several countries in Europe including Bulgaria as the number of users exceeds 1000. In this position I lay down may attention to solving customer problems and improve quality of services. In process of time I build this required patience, tact, humor, objective acceptance of the problem, analyze the options and use the best possible solution for the customer and the organization. Preparation of daily SQL queries. Developing IT decisions for Leading insurance company. Part of working groups to shape the business workflow into IT workflow. Training the clients. User administration of AS400 system, maintaining the applications. Responsible for the security protocol of the systems. Coordination and organization of a team work. Assigning the team members to the bug-fixing issues. Quality Testing the applications.Writing a help tutorials.
Menora Ltd. – PC retail and repair serviceIT Specialist - Technician/HW&SW
Apr. 2007 - Nov. 2009Bulgaria, Dobrich-Hardware and software maintenance on workstations of customers of the company, as well as various peripherals and office equipment such as printers, scanners;
-Diagnostics and troubleshooting computer networks and individual stations, and recovery of data and systems;
-Customer service of the company: supply and installation of computer and office equipment and setup of the hardware and software implementation of computer networks and configure workstations and servers to work in existing networks;
-Configuration and maintenance of application software: browsers and email clients, such as Internet Explorer and Outlook Express;
-Remote maintenance of computer and office equipment;
-Advising clients in the design of computer systems and networks and in the selection of the appropriate equipment and software;
-Design and construction of computer networks of the organization: wiring connecting the active network equipment, installation of computer stations and servers running Windows;
-Connect computer networks to the Internet filtering Internet traffic and provide anti-virus protection;
-Creation and implementation of security and access levels, and schemes for data backup;
-Training staff to work with the organization's computer network and the Internet;
advice on the purchase of computers and data transfer from the old to them, maintenance of computer equipment;
-Diagnostics software and hardware problems of desktop/laptop PC configurations, installation of operating system - Windows, Linux, planning and construction of small and medium home and business computer networks;
-Installing all peripherals and accessories on computers, considerable skills for installation of surveillance. -Excellent experience with repairs of laptops, installations of OS, changing of defected components and cleaning from dirt, fluids and etc.
-More of 20 (twenty) years work experience.
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