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Work Background
AmazonAccount Executive II
Mar. 2023
AmazonAccount Executive
Jul. 2021 - Mar. 2023Washington, District of Columbia, United States
AmazonAssociate Account Executive
Jan. 2021 - Jun. 2021Washington, District of Columbia, United States
PSAVSales Manager
Apr. 2019 - Mar. 2021Washington, District of Columbia, United States• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Manage several active customers through email and phone support.
• Used consultative sales approach to understand customer needs and recommend relevant solutions.
• Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Maintained sales pipeline of $350,000 to promote and increase revenue which was exceeded by a 150% margin.
• Contract management and proposal building.
• Collaborated with operations team to execute successful events.
• Maintained ownership and comprehensive knowledge of accounts and opportunities
PSAVSales Coordiantor
Mar. 2018 - Apr. 2019United States• Developed working knowledge of CRM to effectively track sales leads and activities.
• Followed up on hotel leads, pre-qualified contacts and converted potential customers into sales opportunities.
• Used Microsoft CRM to maintain detailed contact logs and account records.
• Maintained 96% of client email verification to record highest survey email capture rate in the region.
• Executed weekly lead imports of potential clients.
• Executed sales of small scale events and exhibits
PSAVEvent Concierge
Jun. 2017 - Mar. 2018United States• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Increased customer satisfaction by resolving onsite technical issues.
• Assisted operations manager with weekly scheduling.
• Submitted daily reports of client interactions
Quality CertainSoftware Test Engineer
Mar. 2016 - Oct. 2016Nigeria• Wrote and optimized an average of 30,000 test cases to maximize success of manual software testing with consistent, thorough approaches.
• Conducted regression testing, analyzed results and submitted observations to development team.
• Identified, tracked defects and supported developers in resolving problems by completing additional tests.
• Designed testing scenarios for usability testing.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
House of LunettesSales Manager
Aug. 2015 - Mar. 2016Lagos State, Nigeria
Funds and Electronic SolutionsIT/Marketing Intern
Jan. 2014 - Jun. 2014Nigeria• Increased the total number of calls attended to per day by 20%. • Recreated the company’s organogram. • Collaborated with the Marketing department to conduct Microsoft Visio tutorials to improve efficiency in the creation of workflow charts.
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