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Work Background
Premier GolfProduct Development Manager
May. 2023Alpharetta, Georgia, United States
Premier GolfGolf Travel Specialist
Jan. 2023 - May. 2023Alpharetta, Georgia, United States
Techtop IndustriesLogistics Manager
Mar. 2021 - Jan. 2023Atlanta, Georgia, United StatesActively pursuing cost-saving methods to reduce freight and parcel shipping expenditures by implementing new technologies and processes while identifying pain points that cause errors leading to additional costs. Coordinating the day-to-day booking of LTL, full-truck, and parcel shipments in a $3 million budget from a network of 10 warehouses nationwide. Serve as the point of contact for consignees and carriers to help maintain the flow of the supply chain. Working with department heads in sales, warehousing, customer services, and manufacturing to identify methods to better streamline modifications and orders processing to move product more quickly to consumers.
Black Bear DesignProject Manager
Sep. 2019 - Mar. 2021Atlanta, GeorgiaManaged the logistics of up to six website projects tangentially, each totaling more than 100-plus project hours, ensuring an on-time and under-budget delivery. This involved the coordination of several departments within the company using ConnectWise, Slack, Monday, and other scheduling software, and procurement of contractors to ensure the project was completed as scheduled. Sold additional services and hours to clients as needed with necessary pricing. Additionally, contributed to the company's service portal to help schedule maintenance and updates to existing clients. POSITION HIGHLIGHTS Managing logistics and communication of multiple large-scale, long-term website projects
Fostering the relationship with clients and successfully launching 16 websites, fully integrated with eCommerce, ADA compliance, and SEO.
Upgraded 20% of projects to retained clients, allowing the company to have consistent revenue generation
84% of the assigned projects came in under budget
Generated several leads from local businesses that resulted in three additional agency clients
Priority Payment SystemsSenior Financial Specialist
Apr. 2018 - Sep. 2019Greater Atlanta AreaA Consultative and strategic role for American Express, managing a queue of several hundred eligible merchants through primarily inbound activity to offer financing opportunities to small- and medium-sized businesses. Evaluate documentation and manage accounts through a funding process, walking merchants through funding options, timelines, and program benefits. Developing and maintain positive customer relationships to encourage funding renewals. POSITION HIGHLIGHTS 2019 Circle of Excellence award recipient, a distinction given to only 1% of company employees
$1,000,000 (minimum) in loans funded monthly, the only agent to accomplish this in company history
Named Employee of the Month, July 2018
Financing close rate of 46%
Natural Specialty SalesOutside Sales Representative - Southeast
Jul. 2012 - Apr. 2018Greater Atlanta AreaRepresenting more than 30 brands under the NSS umbrella, maintaining product presence in Whole Foods Markets, Sprouts and other independent grocery stores in Georgia, Tennessee, Alabama, and South Carolina. Consulting store management on product placement for best lead conversion and providing ongoing product education and council on maximizing display schemes for best performance. Identifying possible voids in each product category line, cultivating full distribution with numerous brands. Achieving nearly 100% redistribution after issues arose during transitions, utilizing relationships with stores for immediate results.
Driveline Retail ServicesMaster Merchandiser
Jun. 2010 - Jul. 2012Macon, GA
US AirwaysCustomer Service Supervisor
Sep. 2008 - May. 2010Tasked with ensuring compliance with company procedures while providing superior customer service and overseeing the operation of a 15-gate station. Certified as a Complaint Resolution Officer, Ground Security Coordinator, member of the emergency response team and thoroughly knowledgeable in our front-end system (QIK) and Gate Reader.
Delta Air LinesAircraft Load Agent
May. 2007 - Jun. 2008While ensuring a proper load for weight and balance of the aircraft, tasked with reporting proper documentation of the content of the cargo to downline stations while physically participating in the loading procedure. Ran a three- to four-person crew on a gate in all aspects, including safety regulations as outlined by the company. Proficient in DLTERM, ALIS and other company programs. Repeatedly had to lift items in excess of 50 pounds.
Covington NewsSports editor
Jun. 2006 - Aug. 2006Covington, GAWrote and designed a three- or four-page section three times a week. Assigned stories to be written to freelance staff members. Copy edited submissions from readers and staff for publication. Quark was the primary design program. Adobe Photoshop proficiency needed to tone and crop photos under print protocol.
Houston Home-JournalPresentation editor
Apr. 2006 - Jun. 2006Perry, GAPerformed a total revamp of the newspaper’s design, including establishing rules and guidelines for staff members to follow with picture usage, fonts and headline writing. InDesign was the primary design program. Adobe Photoshop proficiency needed to tone and crop photos under print protocol.
Macon TelegraphSports designer
Jul. 2005 - Apr. 2006Macon, GAHelped establish guidelines for the design of the section as well as attending daily meeting to establish content. Copy edited submitted stories and contributed feedback to entire section and paper. Also covered various local sporting events to provide copy for the section. Proficient in the DTI design suite of products as the primary design program and used Quark on occasion for other special pages and products. Adobe Photoshop proficiency needed to tone and crop photos under print protocol.
Lafayette Journal & CourierSports designer
Aug. 2004 - Jan. 2005Lafayette, INPlanned and designed section fronts and inside pages by selecting photos, stories and other design elements for maximum display appeal while copy editing and writing headlines, captions and briefs. Quark was the primary design program for nightly design. Adobe Photoshop proficiency needed to tone and crop photos under print protocol.
Anderson Herald-BulletinDesigner
Mar. 2004 - Aug. 2004Anderson, INPlanned and designed section fronts and inside pages by selecting photos, stories and other design elements for maximum display appeal while copy editing and writing headlines, captions and briefs. Pages were designed in Quark and then PDF copies sent to the website nightly. Adobe Photoshop proficiency needed to tone and crop photos under print protocol.
Macon TelegraphDesigner
Jan. 2000 - Mar. 2004Macon, GAHelped establish guidelines for the design of the section as well as attending daily meeting to establish content. Copy edited submitted stories and contributed feedback to entire section and paper. Also covered various local sporting events to provide copy for the section. Proficient in the DTI design suite of products as the primary design program and used Quark on occasion for other special pages and products. Adobe Photoshop proficiency needed to tone and crop photos under print protocol.
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