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Work Background
Linden & Arc Vitality InstituteOrganizational Development Consultant
Jan. 2021 - Jan. 2022Calgary, Alberta, Canada▶️ Conducted needs and audit assessments across the business to identify gaps, create improvement solutions, and raise operational efficiency and effectiveness to boost revenue growth. I initially stepped in to lead focused business audits of this private functional medical clinic, reporting to the CEO. The contract was quickly expanded to include designing and facilitating leadership development programs, change management initiatives, and team-building strategies. In addition, I led the implementation of performance management systems with associated staff training. KEY IMPACTS: ➔ Planned and executed an audit of 5 key business areas, delivering the report to the CEO on time and within all deliverables. Outlined methods to raise business revenue by at least 25%. ➔ Analyzed customer service operations and proposed organizational improvements to enhance customer experience and retention. ➔ Streamlined communication channels and enhanced staff training and development opportunities to improve team collaboration and communications across all levels of business.
Modern Aesthetics YQLManaging Director of Operations
Jan. 2019 - Jan. 2022Lethbridge, Alberta, Canada▶️ Led the development and implementation of all business and operating strategies from the ground up, which resulted in rapid revenue growth in just 6 months. I founded and grew this medical aesthetics start-up to a sustainable and successful operation with consistent monthly revenue, directing all marketing, customer retention, and financial management strategies. I designed and tracked key performance indicators to measure progress against objectives and monitored customer satisfaction metrics, instituting operational improvements as needed. ➔ Championed brand creation to ensure competitive market standing and launched a comprehensive marketing campaign to increase visibility and growth, escalating revenue rapidly. ➔ Sourced and secured contracts with new suppliers to expand service offerings and implemented financial strategies to support business expansion, generating a lucrative new revenue stream and increased profitability. ➔ Designed customer service training for staff to improve patient experience and loyalty, raising revenue 34% in the second year.
Remington VenturesManager of Operations & Accountant
Jan. 2017 - Jan. 2023Calgary, Alberta, Canada▶️ Optimized the operations and profitability of the commercial building, which reduced expenses, raised valuation, and increased cash flow 50%. I develop and execute operating and accounting strategies to ensure the long-term sustainability and profitability of this local privately-owned commercial property with multiple tenants. By employing systematic and streamlined building maintenance and accounting procedures, the space runs optimally. KEY IMPACTS: ➔ Initiated property upgrades and renovations, which boosted valuation to secure re-mortgaging, creating positive cash flow and achieving consistent YOY profitability increases. ➔ Developed an in-house accounting system, reducing regular reporting and accounting time by half. Creatively changed maintenance to a proactive program of checks, slashing annual expenses by half. ➔ Procured and negotiated reliable service and maintenance vendors to ensure optimal operations. Upgraded site security, raising tenant satisfaction and safety.
Bread Milk & HoneyManaging Director of Operations
Jun. 2014 - May. 2022Lethbridge, Alberta, Canada-Replicated operations in the new market, renovating and rebranding existing café to rapidly grow revenues and profitability. Created and executed strategic business and operating plans and directed all daily operations, from marketing, to budgeting, to resource planning. Built relationships with suppliers and vendors, conducted market research, identified process and cost improvement opportunities, and launched new service offerings. Hired, trained, and supervised staff. Sold business in 2022. -Achieved $15K monthly profit and all revenue goals within 14 months. Built business and operating plans and raised $200K in financing to complete major renovation, opening on schedule and within budget. -Increased profitability during pandemic. Pivoted operational strategy to accommodate government guidelines, proactively adjusting staffing needs throughout times of restrictions. Implemented highly utilized pick-up and delivery services. -Improved monthly sales 25%. Introduced a new late-night service offering with high-volume marketing, which attracted new customers and boosted overall business valuation – leading to eventual profitable sale. -Produced 10% YOY profitable growth. Consistently evaluated operational and financial performance, adjusting strategies to ensure delivery of quality offerings, elevated brand, and increased community visibility.
MHPC Professional CorporationBookkeeper & Administrator
Aug. 2012Calgary, Alberta, CanadaManaged a portfolio of accounts, ensuring accurate bookkeeping and timely financial reporting, resulting in a 95% accuracy rate in financial documents. Coordinated with tax professionals to ensure compliance with provincial and federal regulations, achieving 100% compliance. Assisted in budget preparation and forecasting, collaborating with the director to monitor financial performance. Managed scheduling, correspondence, and record-keeping functions, contributing to an effective workflow.
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