Bread Milk & HoneyManaging Director of Operations
Jun. 2014 - May. 2022Lethbridge, Alberta, Canada-Replicated operations in the new market, renovating and rebranding existing café to rapidly grow revenues and profitability. Created and executed strategic business and operating plans and directed all daily operations, from marketing, to budgeting, to resource planning. Built relationships with suppliers and vendors, conducted market research, identified process and cost improvement opportunities, and launched new service offerings. Hired, trained, and supervised staff. Sold business in 2022. -Achieved $15K monthly profit and all revenue goals within 14 months. Built business and operating plans and raised $200K in financing to complete major renovation, opening on schedule and within budget. -Increased profitability during pandemic. Pivoted operational strategy to accommodate government guidelines, proactively adjusting staffing needs throughout times of restrictions. Implemented highly utilized pick-up and delivery services. -Improved monthly sales 25%. Introduced a new late-night service offering with high-volume marketing, which attracted new customers and boosted overall business valuation – leading to eventual profitable sale. -Produced 10% YOY profitable growth. Consistently evaluated operational and financial performance, adjusting strategies to ensure delivery of quality offerings, elevated brand, and increased community visibility.