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Work Background
SimplyIOAWorkforce Optimization
Dec. 2020 - Dec. 2024Lake Mary, Florida, United StatesEnsuring the right people are in the right place at the right time. Contact Center scheduling, forecasting, planning. Radial organization and collaboration company wide. Telephony call flows, business management, with a focus on best practices for culture and strategy implementations and activations.
Insurance Office of AmericaJr. Business Analyst
Jul. 2020 - Dec. 2020Longwood, Florida, United States
One CallBusiness Analyst
Jul. 2019 - Jul. 2020Jacksonville, Florida
The Church of Eleven22Child Care
Sep. 2018 - Jul. 2019Jacksonville, Florida
One CallPatient Care Coordinator Senior
Sep. 2016 - Jul. 2020Jacksonville, Florida
AonCustomer Service Representative
Sep. 2015 - Aug. 2016Puerto Rico
One CallAccounts Receivable Specialist
Jul. 2012 - Jul. 2015Collect outstanding balances as quickly as possible by applying collection best practices as defined by AR management
Utilize various AR reports to target aged balances for collection in order to meet and maintain performance goals as set by AR management
Research and correct cash application of misapplied funds and payments on account for customer accounts as necessary
Consistently finding ways to improve both process and accuracy through my creation and maintenance of data reporting
Evaluate denials and partial payments to determine if further reimbursement is valid and properly appeal within relative state workman’s compensation guidelines to facilitate payment from customers.
One CallBill Production Specialist
Oct. 2008 - Jul. 2012Find the fastest and most efficient methods to improve medical billing and coding through attention to detail while complying with each state and carrier guideline
Compliance liaison
Responsible for multiple levels of supervisor reports and held accountable for numerous special projects for upper management
Consistently finding ways to improve both process and accuracy through my creation and maintenance of data reporting
Accountable for the replenishment and special ordering of department equipment and materials
Contacting Vendors and Doctors for essential information needed; Active member of the MedServ Committee and Wellness Committee
Took part in receiving the Silver award in the First Coast WELCOA award ceremony in 2011 and Gold in 2012.
April ‘11 – Present SweatPT
InComm | Agent SolutionsAdministrative Assistant
Aug. 2007 - Jul. 2008Managed, created and ran corporate report
Appointment setter, assistant to HR
Completed and distributed hourly, daily, weekly, monthly and yearly reports through the Customer Service Call Center and emailed reports to Corporate and Merchant Service Call
World Stone and TileOffice Manager
Nov. 2006 - Jul. 2008Payroll, collections, appointment setting
Oversee sub-contractors, job biddings, inside and outside sales
Daily, weekly and monthly cost reports, control over ordering and shipping of all materials and office supplies
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