DAVIDsTEA1st U.S. Manager
Oct. 2011 - May. 2012New York, NYRecruited to help launch and manage the first U.S. location of a fast-growing, 75+ unit Canadian retail chain Managed all aspects of the day-to-day business, from staffing and training a team of 15, overseeing and executing an aggressive events & partnerships program, customer relations and sales Worked closely with the Director of Sales to analyze weekly sales reports, assess KPIs and implement tactics and merchandising plans aimed at building overall and average sales and increasing traffic Played a key role in quickly building a fiercely loyal and enthusiastic following within the neighborhood and beyond, through standards of impeccable customer service and a unique, interactive retail experience