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Work Background
Precision BioSciences, Inc.Service Desk Associate III
Apr. 2024 - Jul. 2025
Precision BioSciences, Inc.System Analyst II
Aug. 2022 - May. 2024Durham, North Carolina, United StatesTroubleshoot and resolve employee technical issues related to application issues, network connectivity, printers, VoIP, smart phones, laptops, and desktops Configuring, deploying, and supporting IT hardware and software on end-user computers Utilize helpdesk tools to track and monitor IT issues and communicate with end-users through messaging, over the phone, and/or desk-side Perform user account administration in Active Directory and other internal software applications Collaborate with IT staff to develop and improve support documentation Follow all security guidelines and comply with all components of our privacy and security policies Ensure appropriate internal and external support departments are involved with troubleshooting regulated systems Support cloud and on-premises applications Assist with larger projects and initiatives by completing assigned tasks within a prescribed timeline Communicate with all staff on issues in a friendly, professional, and empathetic manner, ensuring a positive support experience Promote a collaborative and supportive culture
Lenovopremier tech support
Feb. 2019 - Feb. 2020
WorkSmartInside technical support representative
Jul. 2017 - Feb. 2019Raleigh-Durham, North Carolina Area
uBreakiFixelectronics technician
May. 2017 - Jul. 2017Raleigh-Durham, North Carolina Area
Xpert Technology Solutions, Inc.PC Technician
Oct. 2016 - May. 2017Cary, North Carolina
Liberty National Life Insurance CompanyInsurance Agent
May. 2016 - Aug. 2016Cary, NC
US NavyCorpsman
Feb. 2012 - Jan. 2016Marine Corps Recruit Depot Parris Island
Newport Dive CenterSales Associate
Feb. 2010 - Jul. 2010Newport, Rhode Island
Camp Playland of New CanaanRopes specialist
Jun. 2007 - Aug. 2007New Canaan, CT
American Pool CompanyLifeguard
Jun. 2007 - Aug. 2007Mt. Kisco, New York
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