MangoDistrict Manager - Central Europe
Mar. 2017 - Aug. 2022Responsible for developing and managing multiple markets in Central Europe – Poland, Czech Republic, Slovakia, Sweden, and Baltic States. Supervised the performance of 30 corporate stores and served as a Customer Success Specialist for franchise business partners, Apranga in the Baltic States. • Delivered revenue growth of 10% YoY 2018 - 2019
• Standardized management operations across all 30 stores • Developed and executed market expansion strategy resulting in 9 new store openings and takeover of 6 franchise stores
• Oversaw implementation of Omnichannel tools including online orders, in-store orders, implementation of Loyalty program
• Coaching and mentoring 30 store managers and teams to ensure goal achievement
• Recommended improvements to drive process excellence
• Operational cost management, identification, and implementation of cost-saving opportunities
• Market analysis and product management including competitive pricing study resulting in a price adjustment and increased sales, providing product feedback, initiating product action plans leading to increased sales
• Data analysis, reporting, and forecasting to guide business decisions and solve problems • Provided support and oversight for special projects and initiatives: Loyalty Program, Electronic signature project in Poland, in-store orders, CS trainings, delivery project
• Built and cultivated a strong relationship with franchise partners as trusted advisor
• Managed recruiting and hiring efforts for direct team and broader organization