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Work Background
Zebra TechnologiesBusiness Intelligence Team Lead
Apr. 2022Austin, Texas AreaLead and train team members on analytics, dashboard development, data mapping, architecture and visualization. Research and facilitate an avenue for data driven decision making with a heavy focus on measuring success of processes, software solutions, device usage and workflows. Subject matter expert in defining and implementing key performance indicators across solutions. • Push the boundaries of Global SaaS and mobile device analytics offering a variety of solutions for several business functions using GBQ SQL, PowerBI, Zebra Prescriptive Analytics, Gainsight, Salesforce and Microsoft Office
• Capture behavior from data to support the Executive office's data driven decision making
• Collaborate and promote functionality across various types of solutions including business intelligence tools, scanning devices, battery life and CRM tools
Zebra TechnologiesSenior Customer Success Analytics Consultant
Dec. 2019 - Apr. 2022Austin, Texas AreaUtilize a home-grown business intelligence software to write behavioral patterns on various customer’s data that drive business results and improve operational processes. Drive development, execution and improvement of action plans for customers by providing advice and guidance. Work directly with different functions that cover technical and practical areas in order to deliver against a roadmap and prioritize conflicting priorities.
● Lead the analytics department by pioneering a way to look at data across customers, normalize that data and develop a customer health score based on raw data and surveys. ● Detect fraudulent behaviors by writing patterns that identify suspicious behavior in the retail environment. ● Design predictive trend analysis on stores sales and labor using Johns Hopkins COVID data and various customer’s sales and inventory data.
AppleLearning Experience Analyst
May. 2019 - Nov. 2019Austin, Texas AreaEmpower the planners, instructional designers and management teams with comprehensive data points that measures the impact of training delivered to salespeople. Help improve salespeople’s performance across various venues. Suggest improvements based on the combination of the holistic understanding of business needs and metrics to support the suggestions.
• Collaborate with many teams to define data collection requirements and implementation plan from beginning to end, monitoring and maintaining the request’s lifecycle.
• Obtain quantitative (counts, people and time) and qualitative data (surveys, polls and questionnaires) from mobile app training source via SAP Business Objects Web Intelligence tool. • Visualize the key data findings in Web Intelligence, Excel, Numbers, Keynote and Tableau. Followed by presenting findings to team leaders in a business context.
Eaton VanceBusiness Intelligence Reporting Analyst
Jul. 2018 - May. 2019Boston, MAProvide business and technical support for Sales Distribution, and Finance and Accounting teams in their analysis of activities and sales for Eaton Vance, a leading mutual fund company. Collaborate with end users to identify needs and opportunities for improved data management and delivery. Knowledge of database concepts, systems architecture, and data structures; requiring proficiency with SQL. • Develop meaningful KPIs, interactive Dashboards and reports that analyze sales and activities - currently in Tableau, previously in OBIEE and Birst.
• Create training documentation and present business plans and how to’s to key internal stakeholders.
• Participate in the team effort to create and implement a revised company-wide data model.
Santander Bank, N.A.Business Analyst
Dec. 2017 - Jun. 2018Dorchester, MACollaborated with accounting teams, banking stakeholders and CIO officers on major software functionality and data integrity issues. Frequently attended end user and business meetings to understand issues and propose plans to improve them; in such ways as coordinating technical and functional teams to get the results expected. • Utilized SAP Business Objects for reporting and analytics within the corporate accounting realm. • Proposed quality enhancements to improve business processes and system configurations; which include SAP Orion, Cumbre, CARE.
• Made critical and timely decisions regarding batch issues that directly fed global systems and repositories.
Alaris Technology, Inc.Business Analyst
Nov. 2015 - Apr. 2017Boston, MassachusettsBridged the gap between technical users and business ensuring efficiency and timeliness of completion of tasks and projects. Assisted clients by identifying problems; including but not limited to researching solutions, guiding applications users’ functional and technical issues through hands-on corrective steps.
• Used SQL queries to search for, find, and extract data from SQL Server as well Oracle databases. • Coordinated application maintenance and downtime needed between various teams and validated changes. • Held the responsibility for leading weekly Change Management coordination meetings and events, representing my direct team’s needs.
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