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Work Background
SalixDirector of Transformation and Delivery Excellence
Jun. 2024London Area, United Kingdom
SalixAssistant Director of Programmes
Jan. 2022 - Jun. 2024London, England, United KingdomI specialize in spearheading strategic operations for product design and managing pioneering heat carbon reduction policies, collaborating closely with policy and revenue teams. This has led to the successful development of PSDS Phase 4 and LCSF Phase 5. My track record includes establishing a Project Management Office and assembling high-performing product development teams, bolstering crucial support functions for business development and launching new schemes.
I have a proven ability to cultivate and strengthen strategic relationships with national stakeholders, such as DNOs, Energy Hubs, Catapult Energy Services, UK 100s network, strategic manufacturers, and top consulting firms. This has enhanced collaboration, knowledge sharing, and client support.
Additionally, I provide coaching and mentorship to corporate teams and senior management in project/program management methodologies, culminating in the certification of seven staff members and elevating the team's overall project management proficiency.
My notable achievements include earning the prestigious Salix Oscars "Best Newcomer" award in 2022, delivering day-to-day project support and sponsorship for major client-owned projects totaling up to £100M, and playing a pivotal role as lead consultant for Scotland's Government in establishing the first heat carbon reduction grant, advancing national decarbonization initiatives.
I have also successfully launched and allocated substantial financial grants/loan schemes, managing over £927 million combined for PSDS Phase 3b and 3C and LCSF Phase 3 and 4, streamlining client onboarding processes and contributing to carbon reduction efforts. Moreover, I designed and implemented a transformative Target Operating Model (TOM) to optimize business performance, encompassing process improvements, cultural enhancements, and training initiatives, resulting in streamlined operations and increased efficiency.
Salix FinanceAssistant Director of Programmes
Jan. 2022 - Jun. 2024London, England, United Kingdom
Arriva Bus (UK)Programme Manager UK
Mar. 2020 - Jan. 2022London, England, United KingdomI have a track record of developing custom engineering digitalization solutions, taking them up to the Minimum Viable Product stage. I'm skilled in presenting compelling business cases for broad implementation, a feat I accomplished across all UK regions.
In the role of managing Engineering initiatives within a program, I meticulously monitored budgets, benefits, resources, risks, issues, and dependencies, applying both agile and waterfall methodologies to ensure effective project management. My focus has always been on transparency and informed decision-making, consistently producing pertinent and timely PMO reports for the Executive Committee and leadership.
I take pride in forming strategic relationships with key stakeholders, including DNO, IDNO, Senior Suppliers, and Transport for London, to maximize collaboration and support, ultimately ensuring the successful delivery of critical projects.
Notable achievements include spearheading a national consultation to develop an electrification strategy and transformation plan, aligning with the 2030-2050 Net Zero goals across 66 locations in the UK. This effort resulted in the creation of a project initiation playbook for knowledge transfer and optimization.
Additionally, I directed the £10M "Brixton Tramshed Electrification" project, overseeing the installation of Electric Vehicle infrastructure for TFL Route. I introduced new technology, vehicles, and training, meeting tight deadlines, and earning praise from TFL Senior Leadership as London's best example in this regard.
Arriva Bus (UK)Regional Engineering Project Manager
Oct. 2019 - Mar. 2020London, England, United KingdomI'm recognized for pioneering project management methodologies within the London Engineering senior team, where I established a clear Work Breakdown Structure (WBS) and an action plan for the year. My approach prioritized small projects for efficiency and innovation, driving results and effective execution.
In addition, I crafted standardized project governance procedures and effectively organized project activities to align with each project's specific stage, ensuring a streamlined and cohesive process.
I also played a crucial role as the corporate governance lead for the Purchasing department, overseeing compliance, communication, and auditing in alignment with BiLMoG standards and protocols.
One of my significant contributions was as a member of the National Uniform Committee, where I led the redesign of drivers' uniforms and successfully introduced company-wide shorts. I also oversaw the execution of a £1M budgeted digital ordering tool for 13,000 UK bus drivers, improving operational efficiency and enhancing the overall experience for the drivers.
Arriva UK BusRegional Engineering Project Manager
Oct. 2019 - Mar. 2020London, England, United Kingdom
Arriva Bus (UK)Purchasing, Stores & Administration Manager
Jul. 2017 - Oct. 2019London, England, United KingdomI led the successful regional rollout of the Workday HR system for the London Region, a complex task covering 350 employees across 15 locations. Additionally, I provided leadership, supervision, mentoring, and coaching to a 42-member team operating within the demanding London Bus industry.
My management approach included implementing performance improvement plans, performance management processes, and Lean Six Sigma methodologies. I also conducted performance reviews and offered training to ensure the team's ongoing development. Notably, I played a pivotal role in training and integrating two Storekeeper apprentices and one clerk apprentice into the team following their NVQ certification.
My impact extended to financial improvements as well. I enhanced supplier payment times by 60%, amplifying cash flow. This was achieved through the development of strong relationships with key suppliers, aligning objectives, and improving communication.
Furthermore, I accomplished an annual stock reduction of 10%, generating £250K in savings for two consecutive years. This was made possible through vigilant monitoring of warranties, cycle counting, new contracts, stock value reduction, consignment stock, and Fuel and Oils control, all while ensuring efficient ERP operations.
In terms of procurement, I streamlined and efficiently managed daily Procure to Pay regional operations, optimizing departmental fulfillments, stock levels, loss prevention, implementing 5S practices, ensuring health and safety, and conducting thorough data analysis, all within a £40M yearly budget.
Arriva Bus (UK)Regional Administration Manager
Jul. 2016 - Sep. 2017London, England, United KingdomI led efforts to ensure seamless business continuity within the region, implementing operational standardization methodologies. This included the standardization of defect recording, reporting, and job hours tracking. I also established a continuous support service to guarantee uninterrupted operations during holidays and absences, enhancing overall operational resilience.
A notable achievement was the initiation of the corporation's first SharePoint site, which revolutionized communication practices, improving collaboration and information sharing across the organization.
In addition, I played a key role in driving digital transformation projects in engineering compliance, resulting in the reduction of one million forms per year across the London Region. This transformation significantly impacted risk management, engineering processes, auditing, compliance departments, and institutional stakeholders.
Furthermore, I spearheaded the integration and training of Office 365, leading to its successful implementation. I also managed projects to design and implement business solutions using Microsoft Power Apps, which contributed to enhancing operational efficiency and productivity across the organization.
Arriva UK BusRegional Administration Manager
Jul. 2016 - Sep. 2017London, England, United Kingdom
GIA EquationOperations Manager
Jun. 2015 - Jul. 2016London, United KingdomI was responsible for formulating and executing operational policies, procedures, and standards that significantly increased productivity and enhanced efficiency within the organization. This entailed overseeing and augmenting key performance indicators (KPIs), leading to continuous improvement and operational excellence.
Another crucial aspect of my role involved the design and deployment of safety protocols, ensuring a secure and compliant work environment for all staff.
I successfully managed relationships with lighting manufacturers, which led to successful product presentations and contributed to the organization's growth and success.
Additionally, I provided general office management assistance, maintaining a well-organized and productive workspace that supported the team's goals.
One of my notable achievements was spearheading cash flow management, which ensured timely client payments and financial stability. As a result, I achieved a 25% reduction in clients' overdue payments through proactive financial management.
Moreover, I revitalized website content management, resulting in an up-to-date and engaging online presence that improved the organization's digital image and user experience.
H. Easy Srl Business Operations Manager
Sep. 2014 - Mar. 2015Brescia, Lombardy, ItalyAs the leader responsible for directing daily business operations, I ensured alignment with the company's strategic goals and objectives. I provided leadership and oversight to cross-functional teams and departments, fostering collaboration and streamlining processes to enhance overall efficiency.
Cost-effective operations were a priority under my guidance. I managed operational budgets, controlled costs, and optimized resource allocation to drive efficiency and maximize value.
In addition, I oversaw the efficient operation of multiple offices across two regions. This encompassed responsibilities such as recruitment and interview processes for local support teams, supplier/client meetings, and regular trips to supervise all company activities, ensuring consistency and excellence.
Some of my notable achievements include orchestrating the successful rental of luxury yachts in Sardinia. This involved end-to-end management, from advertising to personnel recruitment, while also securing agreements with F&B and additional service suppliers.
Furthermore, I directed the successful launch of a new luxury spa in Sestrière, Italy, managing a six-person team. I ensured strict compliance with timelines, health and safety regulations, and hygiene standards, contributing to a successful and well-received establishment. Headed successful launch of new luxury in S.P.A. across Sestrière and led a team of six people as well as adhering to strict timeline.
H. Easy SrlBusiness Operations Manager
Sep. 2014 - Mar. 2015Brescia, Lombardy, Italy
Cupcake & Co. Italia di Lorenzetti MarcoEntrepreneurs / Start-up Funder
Nov. 2010 - Feb. 2014Brescia Area, Italy
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