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Work Background
UberProject Manager- NeMo & CX LatAm
May. 2022- Leveraging data-driven insights and strategic initiatives, I achieved measurable outcomes and successfully executed cross-functional projects to
enhance operational performance and customer satisfaction. (i.e. enable virtual channels pre-ft for Drivers converting 49% assisted FT and
post-FT support channels: phone and chat for drivers)
- Led initiatives that improved Taxi Conversion Rate from 35.64% to 39.94%. (i.e.Fixing the funnel)
- Elevated Taxi Rider CSAT from 3.66 to 3.86 and Taxi Driver CSAT from 3.58 to 3.74. (i.e. enable automations processes for the product)
- Successfully reduced Driver 1-Star CSAT from 19.74% to 15.81% and Rider 1-Star CSAT from 17.11% to 12.78%.
- Led the CommOps strategy and implementation for a Taxi 3P integration in Brazil.
- Launch the GoPass model to 4 countries and ~+30 taxi city expansions across 9 countries.
- Led continuous improvement initiatives to reduce 23 KBs to 6 for UberMoney processes, reduced 47% of bad escalations to the COE, and avoiding potential fines.
MinsaitConsultor management consulting
Jul. 2019 - May. 2022-PM-TI (Santander): Led the management of Consigned Credit and Investment Funds projects within the PDI framework. (FATCA and CRS projects)
Defined and documented functional and technical requirements, ensuring compliance with bank technology and security standards.
Designed comprehensive Operating Models, detailing processes, systems, and information flows.
Developed and implemented technological solutions in line with the bank's best practices.
Collaborated with various bank divisions to contribute to the development of project business cases and petition documentation.
-PM-Scrum Master (Santander): Directed functional project management for auto financing products, championing Agile methodologies for successful project delivery. Implemented Salesforce clouds: Einstein and analytics.
Led the adoption of Agile practices, effectively managing the Product Backlog and overseeing project phases.
Conducted risk and impact analyses to ensure alignment between user requirements and functional solutions.
Facilitated Agile ceremonies, driving efficient planning and execution of projects. - Business Partner-IT Finance (Santander): Managed key finance projects, including FRC and Inversión Crediticia, to ensure successful outcomes.
Analyzed volumetrics, impacts, and risks to support the creation of project business cases and petition documentation (DDP).
Worked closely with stakeholders to ensure that user requirements were accurately reflected in project deliverables. -PMO Technology (Santander): Managed the project portfolios (~12) for TI directors, enhancing overall project management and strategic decision-making.
Provided strategic advisory support to internal leaders, delivering analysis and reports to guide project portfolio decisions.
Improved project forecasting accuracy and reduced delays through proactive risk management and mitigation strategies.
BLNMarketing Assistant
Mar. 2019 - Jun. 2019
UnileverCMI intern
May. 2017 - Jan. 2019
HIGH LIGHT SA DE CVTrainee
Jan. 2015 - Nov. 2016PolancoÁrea de ventas
kpmgYoung Trainee
Jul. 2012 - Jul. 2012México
similiaAyudante de recursos humanos
Jul. 2011 - Jul. 2011mexico
Ford Motor Companyayudante
Jul. 2010 - Jul. 2010mexico
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