Paul Bray-Boyce - Client Delivery and Customer Success, Atos

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Work Background

AtosService Delivery Executive

Jun. 2004Executive, Client Delivery | 2007 - Present • Spearheaded the development and maintenance of client relationships, ensuring the delivery of high-quality services that consistently exceeded service level agreements. • Oversaw operational budgets ranging from $30M to $100M for a diverse portfolio of high-profile clients, including S&P Global, Chubb & Son Insurance, MGM Resorts International, Schneider Electric, American Dream, 7-Eleven, CNA and Monsanto (Bayer), Enterprise Holdings, NYBC, and Baptist Health. • Directed 20 direct reports and provided oversight for 250+ non-direct reports across multiple platforms and countries, driving performance excellence and operational efficiency. • Innovatively identified and implemented cost-reduction strategies, service level enhancements, and continuous process improvements, leading to significant operational savings. • Collaborated effectively with internal departments to share insights, identify service gaps, and ensure the timely delivery of all project milestones. • Developed a cross-validation structure to enhance operational reliability, allowing specialized teams to provide backup support, ensuring continuity and reducing service disruptions. • Conducted comprehensive financial reviews, root cause analyses, and disaster recovery planning, building efficient teams and smooth processes to maintain financial stability and resilience.

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