Intuit (Formerly Docstoc)Operations Manager - QuickBooks Licenses/License123 and Intuit Santa Monica Customer Care
Oct. 2011 - Jan. 2016Santa Monica, CAOversaw all aspects of a new product, from pitching the product idea through product delivery. Developed and executed product and website operations, strategic plans and business proposals for new contact partners and clients. Led a team of 18 direct and 5 indirect reports.
• Established and supported multiple key partnerships, including government clients within San Francisco and Los Angeles, and major corporations, including LegalZoom and CSC.
• Developed research methodology and managed research for a licensing database encompassing 12,000+ cities nationwide. • Collaborated with directors, product managers, developers and designers to create an updated and improved client experience, overseeing a full-service business licensing service and outbound sales team.
• Achieved the highest level of customer service by managing all customer service operations across three distinct online products.
• Improved employee retention by developing and executing a company culture and management style.
• Exceeded department growth goals by 500 licenses, increasing the license database from 400 to 10,500 cities in six months through the deployment of technical improvements and team expansion.