Emily Vogds

Head of Technical Account Management @Multiverse

👍 Sales & BizDevAccount ManagementScrumCustomer Success ManagerBusiness AnalystSolution IntegratorTechnologyProduct ManagerUnited StatesProject Manager🧮 Education🧨 Consulting✔️ IT

As the Head of Technical Account Management at Multiverse, I established and led a critical new function within the organization. I set the strategy, vision, and performance metrics that guided the team’s efforts, collaborating closely with Customer Success, Sales, Product and Tech teams to deliver seamless and exceptional customer experiences. My role involved not only building and managing a team that became the cornerstone of our SaaS-ready Customer Success operations, but also driving initiatives that directly contributed to an ambitious revenue target of $44 million in the first quarter. My team developed and implemented strategies to swiftly resolve client issues, identified recurring challenges, and partnered with product teams to enhance processes and solutions. By balancing both reactive and proactive approaches, we played a key role in improving net revenue retention, focusing on customer retention and growth. This experience honed my leadership, project management, and strategic thinking skills, making me exceptionally well-suited for projects centered on customer onboarding, setting performance metrics, streamlining processes, and managing cross-functional initiatives.

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Work Background

Head of Technical Account Management

MultiverseHead of Technical Account Management

May. 2024

Senior Manager, Global Launch

MultiverseSenior Manager, Global Launch

Nov. 2023 - Apr. 2024

Manager, US Launch

MultiverseManager, US Launch

Feb. 2023 - Nov. 2023New York, New York, United States

Program Operations Lead

MultiverseProgram Operations Lead

Jun. 2022 - Feb. 2023New York, New York, United States

Academic Director

Zeta Charter SchoolsAcademic Director

Jun. 2021 - Jun. 2022New York, New York, United States

Teacher Leader Fellow

Zeta Charter SchoolsTeacher Leader Fellow

Dec. 2020 - Jun. 2021New York, United States

Content Team Lead

Coney Island PrepContent Team Lead

Jul. 2018 - Aug. 2020Greater New York City Area

LEE Policy and Advocacy Fellowship, Research Assistant

NYC Department of EducationLEE Policy and Advocacy Fellowship, Research Assistant

Jun. 2017 - Sep. 2017Greater New York City Area

Head Teacher

Coney Island PrepHead Teacher

Jul. 2016 - Aug. 2020Greater New York City Area

K-12 Education Reform Program Associate

The Walton Family FoundationK-12 Education Reform Program Associate

Sep. 2014 - Jul. 2016Greater Denver Area

Operations Manager

City YearOperations Manager

Sep. 2012 - Aug. 2014Milwaukee, Wisconsin, United States

Teaching Fellow

City YearTeaching Fellow

Aug. 2011 - Aug. 2012Philadelphia, Pennsylvania, United States

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