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Work Background
UrWay HealthDirector of Customer Support
Apr. 2024Providing customer care and administrative support to growing Health and Wellness company. I'm responsible for staffing and marketing initiatives, as well as our Affiliate and Influencer programs.
Autumn Pullen ManagementFounder
Jan. 2022An administrative services provider with specialized focus in project management, office support, and customer care services.
First Call PPEChief of Operations
Mar. 2021First Call PPE was formed in response to the COVID-19 pandemic and the need for trusted PPE and testing facilities. As COO, I ensure the day-to-day operations go smoothly. I've overseen the brokering of PPE, including invoicing and AR/AP. Compliance and proper licensure, including insurance credentialing were handled by me. I created marketing materials and maintained client relations. Managing multiple testing locations, I made sure patients received their results on time and resolved any issues between patients, the test site, or our lab partners. I created, operated, and oversaw our customer call center. I was direct POC between site staff and executive team. I've formed and managed remote billing teams and coordinated the insurance claims and collection process. Weekly reconciliation reports & profit/loss statements were my responsibility, calling on me to be proficient in data management and comprehensive presentation. This utilized skills in PP, Excel, and Word and equivalant Google programs, as well as medical billing EMR software and custom-built admin platforms. I continue to monitor, track, and report on all active account activity. Most recently, I've overseen the construction of our newest medical facility. I will oversee office admin needs and compliance when operational.
ER Assist Disaster Funding SolutionsProject Management Specialist
Dec. 2018 - Mar. 2021- Consulted with local, state, and federal officials to determine which mitigation, response, and recovery efforts were appropriate. - Coordinated, led, and participated in resolving grant-related issues and concerns.
- Routinely oversaw the FEMA and HMA application processes for more than 15 requests for disaster aid.
- Contributed on more than 100 FEMA PA projects
- Delegated responsibilities, evaluated personnel requirements, and developed techniques to address unmet needs and optimize money while collaborating with the team and supporting all facets of FEMA & HMA.
ER Assist, Inc.Project Support
Mar. 2016 - Dec. 2018- Supervised grant records and files to guarantee adherence to grant directives.
- Prepared grant assistance applications ranging from categories A-G and corresponding grant documents from both FEMA and State bodies. - Specialized in applications for FEMA category Z funding. - Tracked grant assistance progress, documented activities, and reported grant information on a regular basis.
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