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Work Background
Globe TelecomHead of Rollout and Field Operations Digital Solutions Group
Jun. 2018
Insight Consulting Services, PhilipiinesFacilitator, Speaker and Trainer
Dec. 2015Manila
Globe TelecomHead of Rollout and Deployment - WiFi Business Group
Sep. 2017 - Jun. 2018BGC, Taguig, Philippines
Smart TélécomTechnical Consultant
Jan. 2016 - Dec. 2016Kathmandu, Nepal
Smart Communications, Inc.VP - Network Infrastructure Build and Project Management for Mobile and Fixed Line Business of PLDT
Jan. 2013 - Dec. 2015Makati, PhilippinesLed a large group of Executives, Managers, Project Managers and Project Engineers in delivering the network infrastructure for Mobile and Fixed Business, from Core, to Transmission (Fibre Optics, CEN, Microwave Radios, etc.), to base stations (TDLTE, FDLTE, 3G, and GSM), Access Nodes (FTTH, FTTB and NGN). Responsibility includes Fixed Network Migration from Legacy to NGN and FTTH.
Smart Communications, Inc.VP and Department Head - Customer Service Operations Fixed Wireless Broadband Business
Mar. 2011 - Dec. 2015Makati, PhilippinesResponsible for Customer Provisioning and After Sales fulfilment for HOME and Enterprise using TDLTE, Canopy and WiMax covering all areas nationwide. This includes SO completion for New Connects, Restoration of technical faults on the CPE, Transfer, Pullout and Quality Assurance. Day-to-day Operations is being ,managed with a small team of organic personnel with the help of an outsourced partner which provides 150+ FTEs.
Smart Communications, Inc.VP and Department Head - Transmission and Support Facilities Planning & Engineering
Jul. 2011 - Dec. 2012Makati, PhilippinesResponsible for the Roadmap on Transport Systems and Electrical & Mechanical Facilities needed by the network, likewise for the Engineering, Design and Implementation of the same, in support of the Mobile Access requirement of the Business.
Smart Communications, Inc.VP and Department Head - Regional Network Operations
Nov. 2010 - Jun. 2011North, Central and South LuzonResponsible for the Operations and Maintenance of all network elements (MSCs, MSS, MGWs, BSCs, RNCs, Transmission - Radios, FOC and electronics, BTS - 3G, GSM, Canopy, WiMax) from Bulacan to Aparri and from Cavite and Laguna to Bicol Region and Palawan.
Smart Communications, Inc.VP and Department Head - Service Quality Assurance
Jan. 2004 - Oct. 2010Makati, PhilippinesProvides data analytics to management in terms of Network Traffic and Subscriber Usage vis-a-vis prepaid revenue and loading patterns. These are coupled with corresponding studies on customer satisfaction through customer complaints in relation with network statistics like outages, faults and other alarms, with the end objective of improving the Quality of Service that translates into Revenue growth.
Smart Communications, Inc.Head of Operations - Asian Cellular Satellite
Apr. 2001 - Dec. 2007SBMA, Subic, ZambalesOperations and Maintenance of the first Cellular Satellite in Asia, covering the MSC, the Remote Station and other platforms and peripherals including Prepaid Service Nodes.
Smart Communications, Inc.Head of Luzon Network Operations
May. 1999 - Dec. 2007Dau, Mabalacat, PampangaResponsible for the Operations and Maintenance of all network elements (MSCs, MSS, MGWs, BSCs, RNCs, Transmission - Radios, FOC and electronics, BTS - 3G, GSM, Canopy, WiMax) from Bulacan to Aparri and from Cavite and Laguna to Bicol Region and Palawan.
Smart Communications, Inc.Head of Local Exchange Operations
Mar. 1997 - Apr. 1999Dau, Mabalacat, PampangaResponsible for the Operations of seven Local Exchanges of Smart under the "Service Area Scheme" of the Philippine Government. These are in Vigan, Baguio, Dagupan, Cabanatuan, Tarlac, Malolos and Dau - which serves as the main Regional hub. Operations cover the Inside and Outside Plant, Service Order Management, Repair Testing and Dispatch, involving 70 organic personnel and 20 Service Contractors.
PLDTQuality Control Engineer
Mar. 1994 - Feb. 1997South LuzonProvides Quality Assurance in Outside Plant, Central Offices, Business Offices and Traffic Operations of PLDT Regional Exchanges. Spearheads quality initiatives that aims to enhance processes, eliminate risks and address systemic issues that may impact the overall business of the company.
PLDTTechnical Acceptance Engineer
Mar. 1990 - Mar. 1994MakatiResponsible for the Acceptance Process of newly built facilities including Inside Plant, Outside Plant, Transmission Systems, and Manholes & Conduits. Pre-Delivery Acceptance of Copper Cables, Fibre Optic Cables, CO Equipment and Power Systems.
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