Hannah Grace Chua

Customer Success Specialist @Cipio Inc.

Email Marketing ManagerBusiness Development Manager🔥 Startup Founder💸 MarketingCRM manager👍 Sales & BizDev🧨 ConsultingCustomer Success ManagerCommunity ManagerBrand Marketing Manager

Hannah Grace Chua is a seasoned professional in the field of customer service, currently holding the position of Customer Success Specialist at Cipio Inc. Hannah's role involves ensuring client satisfaction and maintaining high-level customer retention rates. She is skilled in problem-solving, customer relationship management, and has a deep knowledge of customer success metrics. Prior to her position at Cipio, Hannah has held several roles in customer service and sales, honing her abilities in communication, customer engagement, and conflict resolution. Hannah is known for her commitment to providing excellent customer service and her ability to build long-lasting relationships with clients.

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Work Background

CIPIO.aiCustomer Success Specialist

Mar. 2023 - Jul. 2024Philippines-list building which collects IG creators given the basis of profile requirements of the client using Cipio.ai's platform -filtering of list to be included for email outreach: scores and quality of IG feed and engagements -hygiene clean-up of emails using Groove -communicating with teammates for issues and concerns - internal and external using Slack and Loom -attend meetings via Google Meet or Slack's huddle -previously used Airtable, Asana, Front, IG and TikTok video downloading sites to be uploaded to Google Drive for client to use -handling client services which are the following for the needed output of UGC: *submitted interested creators for review *prepared agreement of approved creators *follow up for signing of agreement *membership or shipment details forwarded to brand *follow up on content uploads, addressing issues and concerns from the creators, relaying it to brand

Department of Social Welfare and Development (DSWD)Project Devt. Officer II (Project Management)

Jul. 2014 - Mar. 2023PhilippinesPDO II for Sustainable Livelihood Program from July 2014 -July 2021 -community development: association/group formation from the grassroots -livelihood proposal formulation to implementation of approved projects -trained community with financial, entrepreneurial, and moral enrichment -monitored implemented projects -liaison building with Local Government Unit -write up on near success or success stories PDO II for Enhanced Partnership Against Hunger and Poverty Program from July 2021 - March 2023 -handled operations of the program as an Operations Monitoring Officer -liaison building with Government Regional Offices and Local Government Units -conducted and facilitated meetings with appointed officers and organized groups -submitted monthly, quarterly, and annual reports for the Program -monitoring of collaborated projects -submitted write-ups to the Regional Social Media Unit

Amigo Terrace HotelMarketing Head

Jan. 2014 - Apr. 2014-Marketing plan implementation -Marketing proposal and planning -Backdoor facilitation of travel sites (agoda, booking.com, tripadvisor)

Ace Promotions & Mktg. Corp.Regional Operations Manager

Jun. 2007 - Jan. 2013-Clients handled: Nestle Phils., Inc., Coca-Cola Bottlers, Samsung, Splash, Ingelheim and Boehrigher, Peerless -Ensured daily operation in Finance, HR and Operations are supervised -Ensured client marketing plans are implemented