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Work Background
Customer support supervisor
The Message Center (TMC)Customer support supervisor
Mar. 2021 - Jan. 2024Australia, MelbourneA customer support supervisor plays a crucial role in overseeing a team of customer service representatives. In my role I was responsible for managing the team's performance, handling escalated customer issues, providing guidance and support to team members, and ensuring that customer inquiries are resolved efficiently and effectively. Additionally, I often analyze data to identify trends and areas for improvement in the customer support process.
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