ElisaVice President, Elisa Business Development
Oct. 2009 - Aug. 2013Helsinki, Southern Finland, Finland-Elisa-level Operational Excellence leader, reporting to the CEO
-Lean practices’ development
-Strategy deployment
-Transformation leadership | Change management
-For a demo of my input, see J. Liker’s book The Toyota Way to Service Excellence (2016)
-Outcomes for Operational Excellence development incl. daily mgmt practices: (2021): Elisa recognized with six stars in the EFQM Global Award, as the first telecom operator in the world, EFQM 5 star Recognized for Excellence (2018) and Finnish Quality Award (2019)