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Work Background
UNSW CollegeGovernance and Policy Lead
Jan. 2024Sydney, New South Wales, AustraliaI am responsible for overseeing and (along with the Governance Support Officer) providing secretariat services to maximise the effectiveness of UNSW College’s Board and its Sub-Committees, including the Academic Board (and its sub-committees), Compliance Committee and Audit & Risk Committee. In addition, I am also responsible for leading the ongoing development of the College’s policy framework and maintaining appropriate policy registers, and managing the policy review cycle to ensure that business owners review and update their policies and procedures as required. Key Responsibilities:
1. Support the Chairs of the UNSW College Board and its Sub-Committees, Executives and Head of Legal, Risk & Compliance and Company Secretary to prepare for meetings, organise and publish meeting packs and manage Board and Sub-Committee needs.
2. Initiate dialogue and planning with Board and Sub-Committee Chairs and facilitate the organisation of meetings, workshops and teleconferences. 3. Preparation and collation of meeting agendas, report papers, presentations, minutes and distribution of documents as required.
4. Support Chairs as required during meetings and ensure meetings are facilitated in compliance with the appropriate Terms of Reference.
5. Maintain efficient administrative systems for the Board and Sub-Committees, including flexible and accessible record-keeping, filing and archive systems.
6. Lead the ongoing development of the UNSW College Policy Framework to maintain a standard policy development process, including providing advice to staff on the Policy Framework and its application to business units.
7. Oversee and manage the policy review cycle for UNSW College, including providing strategic advice and feedback to stakeholders on documents and change plans, ensuring alignment with the Policy Framework Policy and ensuring documents in the Policy Framework are current
UNSW CollegeGovernance Support Officer
Jul. 2023 - Dec. 2023Australia• Provides governance support to Academic Board, Program Development and Review Committee, and other governance bodies. This includes minute-taking, agenda preparation, review and coordination of supporting papers, and management of governance records.
• Provides support to senior academic leaders in the creation of Academic Board sub-committees including coordination with senior executives and other key internal stakeholders.
• Develop best practice processes to support the continuous improvement of operational activities. • Provide administrative support to Legal and Compliance team.
• Liaise with other business function owners in the effective implementation of strategic initiatives related to governance processes and procedures.
Torrens University AustraliaProject Coordinator
Jul. 2021 - Jun. 2023Adelaide, South Australia, Australia• Coordinated and supported continuous improvement of courses and subjects including development and implementation of various processes and procedures.
• Provided academic administration leadership to course and subject reviews, course accreditation and re-accreditation, course and subject reports, professional body accreditations, Business and Hospitality faculty initiatives, and holistic planning of the faculty’s priorities and deliverables for the year.
• Supported senior academics to produce academic and compliance related documents ensuring adherence to university policy, and regulatory requirements.
• Oversaw governance and secretariat support to Business and Hospitality Learning and Teaching Committee and coordination of governance documents to higher level governance bodies.
• Led a collaborative approach with academic leaders, faculty members and other key internal and external stakeholders to ensure student success through course accreditation/reaccreditation and their implementation. • Initiated and developed best practice processes within and across faculties, to improve operational activities and coordinate their subsequent implementation. • Conducted audit and quality control of documents and processes that are critical to operational and administrative management.
• Defined project scope, goals, and deliverables with academic leaders, faculty members, and other key stakeholders to ensure academic quality best practices are implemented and monitored that promote student success and academic achievement.
• Identified, managed, and escalated any project risks and issues.
• Provided leadership and supervision to staff including training and performance development that ensures a culture of teamwork, collaboration, communication, and innovation.
• Proactively managed changes in project scope, identify potential issues and device contingency plans.
Torrens University AustraliaAcademic Services Officer
Jul. 2020 - Jun. 2021Sydney, New South Wales, Australia•Provided project support to the Vice Chancellor and the Academic Quality Improvement Project (AQIP) Steering Committee in the scoping, development, and implementation of continuous improvements processes and procedures of courses and subjects. •Provided assistance to the accreditation and re-accreditation of courses and professional body accreditation of the Master of Business in Information Systems (MBIS) to Australian Computer Society (ACS).
•Worked closely with Director of Business Improvement and Partnerships (BIP) in the TUA assessment on its Third-Party Providers (TPP).
•Provided support to senior executives in the Business and Hospitality faculty initiatives, and their implementation to achieve priorities and deliverables for the year. •Monitored and identified potential issues or risks that may hinder project progress and take the effective steps to ensure risks are limited and/or mitigated.
•Researched and developed relevant processes for Comprehensive Course Review (CCR) to achieve efficiency.
•Provided assistance to the Projects Coordinator and relevant stakeholders in the population and completion of the CCR Report for approval by TUA’s governing bodies.
•Provided coordination and support services to the Projects Team.
•Supported the Project Coordinator in the implementation, maintenance, and improvement of the project management framework, including plans and tools to ensure effective management of scope.
Torrens University AustraliaAdministrative Officer
Feb. 2020 - Aug. 2020Sydney, Australia•Ensured high quality, accurate and timely processing of all student records and enquiries, adhering to regulatory requirements and company policies and procedures.
•Provided support for day-to-day enquiries, carrying out other duties from B2B team as required.
•Designed the Student Services Partnership Handbook for use by relevant stakeholders ensuring that it encapsulates current processes to provide guidance to B2B/Third Party clients.
UnitingLearning Support Administrator
Mar. 2018 - Oct. 2019Parramatta, New South Wales, Australia• Provided course administration, documentation, tracking and delivery of training courses and learning programs delivered through the Student Management System and associated systems for training.
• Administered the appointment and oversight of student placements from different educational providers within Uniting, across NSW/ACT
• Contributed to the Learning@Uniting team’s development and implementation of programs and projects which enhance employee capability and learning outcomes via the learning campus.
• Provided high level administration skills providing support to staff which includes managing stationery stocks, couriering, and mail outs, providing professional and timely response to queries that come along at Learning@Uniting; booking training and meeting rooms; administering archiving; filing, scanning.
• Raised purchase orders and making sure that vendors receive payment in a timely manner.
• Liaised with contractors in case of office and building maintenance; performed such other tasks as were assigned by immediate supervisor.
Open CollegesStudent Support Officer
Jun. 2016 - Mar. 2018300 Elizabeth Street, Sydney
Le Cordon Bleu College of Culinary ArtsStudent Services
Feb. 2016 - Jun. 2016250 Blaxland Road, Ryde
Melbourne Institute of TechnologyStudent Services Officer
May. 2015 - Oct. 2015Sussex St., Sydney
Empower InstituteStudent Services/Administration Assistant
Mar. 2014 - May. 2015Sydney, New South Wales, Australia
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