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Work Background
DiatherixSenior System Engineer - Site Lead
Jun. 2020Huntsville, Alabama, United StatesIn my current role, I've been a driving force in shaping the IT landscape of the company. I initiated and executed the setup of ESXi from scratch, establishing a robust virtualization infrastructure that enhances operational efficiency. As a key contributor, I led the establishment and maintenance of an Active Directory Domain, ensuring streamlined user management and heightened network security. My expertise extends to being a Subject Matter Expert (SME) for Linux systems. I've showcased proficiency in optimizing performance and ensuring the reliability of Linux-based environments. Additionally, my skills as an SME for PowerShell have streamlined administrative tasks, contributing to overall operational efficiency. I've also served as an SME for Ansible, orchestrating complex IT workflows and significantly reducing manual intervention. Beyond technical proficiency, I've implemented cost-effective measures that resulted in substantial savings without compromising functionality. Proactively identifying opportunities for optimization, I analyzed existing processes and systems to implement measured cost-saving initiatives. This encompassed evaluating licensing agreements, negotiating vendor contracts, and optimizing resources. This proactive stance not only decreased spending but also enhanced the overall financial efficiency of IT operations. The result was a streamlined IT budget that met organizational goals while judiciously allocating resources. My holistic understanding of the intersection between technology and finance has allowed the company to navigate the IT landscape with financial acumen, ensuring that every technological investment aligns with strategic objectives within budgetary constraints.
American Associated Pharmacies (AAP)Infrastructure Engineer
May. 2019 - Oct. 2019United StatesIn my role as an infrastructure engineer, I was tasked with not only building and maintaining the infrastructure but also designing it with future goals in mind. This involved assessing current needs, anticipating future growth, and implementing scalable solutions to ensure the infrastructure could support the organization's evolving requirements. My focus on strategic planning and forward-thinking design helped drive the success and efficiency of the infrastructure I managed.
American Associated Pharmacies (AAP)Systems Support Administrator
Aug. 2017 - May. 2019As a system support admin, I manage and maintain a variety of servers, ensuring their optimal performance and reliability. My responsibilities include implementing security measures, conducting regular maintenance, troubleshooting issues, and ensuring seamless communication between servers and other network components. My expertise in this role allows me to effectively support the organization's IT infrastructure and contribute to its overall success.
CSCLevel II Support Specialist
Aug. 2015 - Jun. 2017
The Computer MerchantIT Support Specialist
Jul. 2014 - Aug. 2015Mobile, Alabama AreaI have been exclusively focused on providing on-site support related to Dell Warranty. In this role, I visited both offices and homes to diagnose and replace hardware covered by Dell Warranty. This involved a meticulous approach to troubleshooting hardware issues, ensuring a swift and effective resolution. Moreover, I excelled in scheduling visits to complete the job efficiently. Coordinating with clients and stakeholders, I ensured timely and convenient appointments to minimize disruption while addressing hardware issues. This proactive scheduling not only streamlined the resolution process but also enhanced the overall customer experience. By personally attending to hardware-related matters and implementing effective scheduling strategies, I prioritized customer satisfaction in the context of Dell Warranty service. Whether addressing issues in professional office settings or the comfort of individuals' homes, I upheld a commitment to excellence in diagnosing, resolving, and scheduling hardware-related tasks covered under Dell Warranty. This hands-on involvement, coupled with meticulous scheduling, reflects my dedication to delivering comprehensive on-site support within the specific domain of Dell Warranty service. Through these visits and well-coordinated scheduling, I have contributed to the seamless functioning of Dell hardware systems and reinforced a proactive approach to customer service.
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