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Work Background
Founder / Chief stick prodder
Shift-Ctrl IT SolutionsFounder / Chief stick prodder
Jan. 2024Sydney, New South Wales, Australia
Senior System Engineer
CalypsiSenior System Engineer
May. 2022 - Jun. 2022Sydney, New South Wales, Australia
Solutions Architect
Vee TechSolutions Architect
Dec. 2020 - May. 2021AustraliaSmall MSP
Project Engineer
TecalaProject Engineer
Jan. 2016 - May. 2019Sydney, Australia• Joined Tecala MSP as part of the Transformations Team • Held lead role in the Office 365 migrations • Specialising in migration projects from client to Managed Services infrastructure • Migrations of Exchange servers based on size of client (50 – 1500 mailboxes) • Implemented SCCM projects and numerous MDT rollouts for clients during migrations • Provided R&D analysis for new Cloud Technologies to be used by clients moving forward • Assisted and coached L1&2 support staff and was an escalation point for the Service Desk • Rolled out Identity Management via OKTA and OneLogin for clients • Major contributor to Service Improvement recommendations for the MSP Technologies used: Symantec.Cloud AV and mail security, Symantec Schemus, Windows 2003 – 2016, Exchange 2007 – 2016 and Exchange Online, SCCM 2012 and 2016, OKTA, LastPAss, OneLogin TrendMicro HES, VMware Cloud Director, VMware 6.5, PowerShell Online (Azure AD, Exchange Online, Skype for Business), EMC AVMAR Backup, EMC Data Domain, MAC iOS, ADFS 3.0, Zerto, BitTitan
IT Infrastructure and Security Specialst
Coffey International LtdIT Infrastructure and Security Specialst
Jul. 2015 - Dec. 2015Level 19, Tower B – Citadel Tower. 799 Pacific Highway, Chatswood NSW 2067Worked on the following: Exchange 2007 - 2010 migration Network Perimeter migration Overseas tender (PNG) - infrastructure architecture liaison
Senior Network Engineer
Nutrimetics AustraliaSenior Network Engineer
Jun. 2014 - Jul. 2015Sydney, Australia• Employed to manage the infrastructure over 4 locations; Melbourne (Australian distribution centre) Sydney (headquarters) Auckland (Manufacturing & New Zealand Distribution Centre) and Global Switch (Australia & New Zealand colocation facility) • Currently working on a headquarters migration project (from Balmain to Gladesville), including deploying a new switching & Wireless AP infrastructure. Also working with external provider (TalkWare) to merge our hosted call centre (IPScape) to a hosted PABX with call centre module. • About to head to Auckland to deploy the same switching infrastructure that is being rolled out to Gladesville. • Currently Migrating our Tier 1 infrastructure Xenserver 6.2 > 6.5 with assistance from external Consultants (Regal IT), including upgrading Dell Blade infrastructure (M100e with 720HD blades) • Migrated from CheckPoint R74 to Barracuda NG400 firtewall • Rolled out new Network Monitoring Servers (CentOS 7) running OpenNMS. • Upgraded our Development infrastructure XenServer 6.2 > 6.5 • EMC SAN Upgrades • Resolved configuration issues in NZ and AUS Proxy Servers (SQUID) and upgraded them. • Worked with the Development team to deploy a new web front end system as part of an ongoing improvement program. • Assisting the development team and outsourced developers to roll out JDE 9 • Worked with external consultants (Cubewise) to migrate and upgrade a major financial system (IBM’s TM1) • Migrated from Unitrends PHD 5.2 > 6.2. Planning to migrate from 6.2 to 8.2 • Administration and maintenance of all Server, Network, printing and desktop, infrastructure • Responsible for the Audo/Video equipment and recordings of sales events and training videos • Escalation point for helpdesk operator
Technical Consultant
Regal Information TechnologyTechnical Consultant
Aug. 2013 - May. 2014Sydney, Australia• Joined Regal IT’s Professional Service’s team, to back up the other Microsoft specialist. Consulting work: o Implemented SCCM Configuration Manager 2012 SP1 for company consisting of 300+ Servers and 1400+ Desktop’s/Terminal Devices. o Technical lead responsible for migrating all IT infrastructure from a client’s Head Quarters to new premises and ensuring all remote offices could reconnect once migration was complete. o Designed and built a group of Server 2008 R2 Virtual Servers (with DC/DHCP/WSUS/Print Services & DFS-R roles), running on Hyper-V 2012 (3.0) for deployment to PNG for an Oil Company. o Designed a fault-tolerant server infrastructure for Oil Company’s multi-office deployment in the PNG jungle, Utilising PACTel’s network (UHF microwave). With full DFS-R replication via satellite (using PeerLink software). o Performed an internal review of a Platinum client’s infrastructure setup and process for the board to review. o Implemented several Proof-of-Concepts for clients; SCVMM/Dell KACE/Hyper-V 2012/Dell VRTX o Performed regular AD/Exchange/SCCM/WSUS/DFS-R health checks for Managed Services clients. o Worked on improvements to client documentation process o Acted as an emergency escalation point for our Managed Services team • Work carried out when there wasn’t any Professional Services work o Site visits to troubleshoot physical issues that could not be fully diagnosed remotely. – I.e. Switches, routers and firewalls. o Escalation meetings where clients felt an answer given was not right. o Writing analysis based on reports generated from monitoring tools. o Clearing Level 3 tickets. o Mentoring Level 1 & 2 engineers.
Systems Administrator
Gadens LawyersSystems Administrator
Dec. 2012 - Jul. 2013Sydney, AustraliaEmployed as a contractor for a new data centre role out; o Worked with External Consultants (UXC) to deploy Cisco UCS 5014 chassis with 5 x B200M2 Blades o Main contact for NetApp SAN procurement and worked with external NetApp consultants (UXC) to deploy 2 x NetApp SAN’s (FAS2240-2HA) o Built the VMware 5.1 Infrastructure o Worked with Regal ITs’ premier consultant to help with deployment of Xen App 6.5, utilising hosted shared desktops, with a Thin client implementation for remote branches. – implemented a Group Policy redesign o Migrated Perth franchise offices Exchange (2003) mailboxes to newly created Exchange 2010 DAG o Rolled out Exclaimer for corporate signature management and marketing campaigns o BAU responsibilities; o Fixing and then maintaining Symantec Enterprise Vault o Managing existing VMware HA Cluster environments (development and production) o Ensuring backups were operating o Working with external clients (Banks), to ensure all IT-related communication was working and new requests delivered promptly o Being part of the on-call roster o Mentoring the Junior Systems Administrator and IT staff in PNG and Perth. o Being an escalation point for the Helpdesk Team o Assisting internal and external development teams with rollouts o Putting all major network and System changes through the CAB process for approval and documentation process. o Part of the National IT team dealing with the other franchises in the Gadens group. o Mobile Phone Management via Mobile Iron software
Infrastructure Manager
Imaging Partners OnlineInfrastructure Manager
Apr. 2012 - Nov. 2012Sydney• In charge of the Global data network of a 24/365 Tele Radiology company. • Ensuring uptime was kept to a maximum and outages to a minimum. • Working with external implementers and • Tech lead for our AU and UK data centres, including servers, EMC SANS, VMware, Windows and Linux hosts • VMware and SAN upgrade/reconfiguration project • Windows server administration, AD security and policies, DHCP, DNS, WSUS etc. • Design, implement, and support VPNs and WAN infrastructure to Client sites • Audit and implement XP SP3 based SOE and plan for Windows 7 upgrade • Disaster recovery/BCP planning and execution • Backup/recovery strategy • Complete platform security and access controls • Update and maintain Hardware/software asset and maintenance registers • Update and maintain network, server, VPN configuration and details • New client/IPO reporting sites • Sydney Data centre rack re-stack • Implement network/server analysis, monitoring, and capacity planning using Solar Winds, Fortianalyser, SysAid and other tools • Assist the IT team to diagnose and resolve IPO or Client issues with IPO and 3rd party applications • Staff and user training
IT Manager
Tullett Prebon AustraliaIT Manager
Jun. 2009 - Apr. 2012Level 36, 60 Margaret Street• Manage the Australia IT for the interbank broking house. • Ensuring that IPC turrets to banks have all lines running when the office is trading. • Making sure all Reuters and Bloomberg feeds generated by Sydney are live and up-to-date. – Also working with both of these market data providers to give access to Banks (on request). • Responsible for ensuring the AFMA’s website (which is designed and managed by Tullett) is up and running at market open/close. Also created the infrastructure for their new website and platform • Implemented a Desktop rollout to new hardware (60 PC’s). • Rolled out a VMware 4.1 & Dell iSCSI SAN infrastructure to replace aging existing physical infrastructure. Whilst reducing costs • Implemented Document Management System • Reporting annually to external auditors. • Rolled out new checkpoint HA cluster firewalls and liased with the Network Engineers in Singapore to get the rules migrated. • Worked with world renowned voice and data consultant to reduce the white noise across our dealing room switch. • Helped with the Australian-specific elements, of a Global roll out of the companies eBroking platform. Including speaking with ASIC regarding the technical aspects of the license application. • Dealt with extreme pressure of supporting critical systems during trading hours. • Designed a network (voice and data) rollout that was to be used between Sydney-Melbourne-Brisbane. • Provided first and second level support for in-house developed systems and escalated problems to the development teams, where necessary. • Have built a new Linux environment for testing of new system for global rollout. This included a reverse proxy (SQUID) and application accelerator setup. • Currently in the implementation stage of a Cisco Call Manager setup. • Head of Active Directory, VMware and SQUID Proxy for APAC.
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