TecalaProject Engineer
Jan. 2016 - May. 2019Sydney, Australia• Joined Tecala MSP as part of the Transformations Team • Held lead role in the Office 365 migrations • Specialising in migration projects from client to Managed Services infrastructure
• Migrations of Exchange servers based on size of client (50 – 1500 mailboxes) • Implemented SCCM projects and numerous MDT rollouts for clients during migrations
• Provided R&D analysis for new Cloud Technologies to be used by clients moving forward
• Assisted and coached L1&2 support staff and was an escalation point for the Service Desk • Rolled out Identity Management via OKTA and OneLogin for clients • Major contributor to Service Improvement recommendations for the MSP Technologies used:
Symantec.Cloud AV and mail security, Symantec Schemus, Windows 2003 – 2016, Exchange 2007 – 2016 and Exchange Online, SCCM 2012 and 2016, OKTA, LastPAss, OneLogin TrendMicro HES, VMware Cloud Director, VMware 6.5, PowerShell Online (Azure AD, Exchange Online, Skype for Business), EMC AVMAR Backup, EMC Data Domain, MAC iOS, ADFS 3.0, Zerto, BitTitan