Platinum Plans Philippines, Inc.Billing Section Head/Executive Assistant
Jan. 1999 - Dec. 2000As Billing Section Head
• Reported directly to the Department Head in charge of five staff members. • Responsible for the generation and timely release of collection reports, analysis, reinstatement of lapsed plans, and billing statements. Reduced processing time from two weeks to 3 days.
• In charge of taking care of customer complaints regarding billing concerns. As Executive Assistant
• Responsible for the timely distribution of communication and directives from the President/FVP to the senior support and sales officers. Also provided clerical and administrative support. • Personally handled customer requests and complaints thus significantly reducing complaints handled by the Group head (FVP). • Together with the Customer Service Officer, organized and developed the Customer Service Department. • Responsible for collating, condensing and analyzing reports from the various departments under the Group (Plan Processing, Claims and Benefits, Conservation, Billing and Collection and Customer Service).