Alexandru Dochian - Project Manager, Global App Testing

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Work Background

Global App TestingSenior Project Manager

May. 2023Cluj-Napoca, Cluj, RomaniaIn addition to the Project Manager responsibilities: - Assumed a mentorship role within the project management team, guiding and mentoring junior members. - Taking charge of complex and high-impact projects, leveraging extensive experience to ensure successful delivery. - Engaging in strategic planning for long-term project portfolio growth and alignment with organizational objectives. - Actively contributing to the development of cross-functional collaboration, fostering synergies between departments. - Establishing and nurturing relationships with key stakeholders at an executive level, ensuring project alignment with broader business strategies. - Providing insights and recommendations to senior leadership based on in-depth project analysis.

Global App TestingProject Manager

Oct. 2021 - May. 2023Cluj-Napoca, Cluj, RomaniaEnd-to-End Project Ownership and Stakeholder Coordination: - Demonstrated end-to-end ownership of diverse projects and customer requests, ensuring seamless execution and delivery. - Proficiently managed project issues, risks, and action items, employing proactive risk management strategies to mitigate potential setbacks. - Tracked project deliverables with adept utilization of relevant tools, guaranteeing alignment with project goals. - Expertly engaged internal and external stakeholders, fostering effective collaboration to achieve successful project outcomes. - Diligently monitored project progress and furnished comprehensive reports to stakeholders, ensuring transparency and informed decision-making. - Ensured timely and efficient communication with customers, addressing queries and concerns promptly. - Provided insightful guidance for each project, catering to specific needs and ensuring optimal project trajectories. Customer Relationship Building and Continuous Improvement: - Cultivated robust customer relationships in conjunction with the Customer Success team, fostering customer engagement and satisfaction. - Regularly interacted with customers, gaining valuable insights into their utilization of the company's SaaS offering and identifying opportunities for enhancement. Strategic Direction and Standards Setting: - Successfully defined project scope, objectives, and deliverables, setting clear direction for project teams. - Skillfully managed the creation and upkeep of essential project documentation, upholding quality and compliance standards. - Collaborated with the Data & Reporting function, delivering insights on customer usage and health tracking to inform business strategies. - Analyzed operational processes, implementing enhancements to drive efficiency, elevate usage, and uncover cost-saving possibilities. - Collaborated across teams to establish a robust framework for professional services, enhancing overall project execution.

Global App TestingInterim Head of Tailored Solutions

Aug. 2022 - Dec. 2022Cluj-Napoca, Cluj, RomaniaLed and managed the customer & crowd facing Tailored Solutions teams, focused on: - Operational excellence - Process improvement - Crisis management - Customer relations - Recruitment - Support - Organizational development - Change management Worked on defining a forward-looking strategy to drive the team in surpassing key performance indicators Developed and refined processes, efficiently expanding operational capacity to foster business expansion Data-driven approach to reveal pivotal business insights and cultivate avenues for enhanced engagement

Global App TestingSenior Test Manager

Sep. 2018 - Sep. 2021Cluj-Napoca, Cluj, Romania- Coordinating the activities taking place within the projects by directly supervising technical teams such as the test managers, freelancer crowd testers, consultants and other collaborators - Establishing collaborative relationships with partners, clients, stakeholders and the internal leadership team - Managing and ensuring the fixing of issues that arise on ongoing projects and informing the leadership team in a timely manner when there are issues which can not be solved at this level - Responsible for the veracity and correctness of the reports prepared for the leadership team, stakeholders and other beneficiaries - Working on improving existing processes in order to maximize the efficiency of attaining the proposed objectives - Coordinating and supporting the project team and crowd freelancers through frequent communication and close evaluation of their performance - Identifying the training needs for the project team and freelancers, enabling the required training sessions and ensuring their continuous development - Responsible for substantiating actions taken to motivate or sanction the freelancer testers by assisting the other stakeholders in taking these measures according to the company's internal procedures - Ensuring the confidentiality of all information related to projects

Global App TestingTest Manager

Apr. 2018 - Aug. 2018Cluj-Napoca, Cluj, RomaniaSetting up tests based on testing requests - Defining the scope of testing based on customer requirements - Creating and updating test documentation - Analyzing and managing resource allocation for testing requests Moderation of ongoing testing requests - Controlling the testing process - Moderation of results to be in line with the company's quality standards and customer requirements Delivering results to customers - Ensuring results are delivered to the customer within agreed timescales - Ensuring visibility and traceability of the testing process to deliver high-quality testing results Communicating status and updates for your projects internally (within the team and other departments) and externally (with testers and customers)

GameloftQA Project Manager

Oct. 2014 - Apr. 2018Cluj County, Romania- Responsible for managing and guiding the team in order improve the testing process and maintain an adequate testing time - Establishing high-priority tasks for the team members by identifying high-risk features - Creating test plans in accordance with the entirety of the features implemented on the project - Responsible for ensuring that the internal testing procedures are followed at all times and that the quality standards are respected. Project: Gangstar Vegas - iOS

GameloftQA Lead Tester

Aug. 2014 - Oct. 2014Cluj County, Romania- Responsible for maintaining an optimal work environment - Ensuring that the applications are tested according to the testing procedures and comprehensively cover each app feature - Substituting the Project Manager in case of his absence - Aiding with management related tasks depending on the specific needs, including the creation of test plans - Allocating tasks and facilitating/developing team cohesion Projects: Gangstar Vegas - iOS Littlest Pet Shop - iOS