InspiratoSupport Specialist
Oct. 2021 - Mar. 2024Denver, Colorado, United StatesTeam's Salesforce Leader | Ensure daily business operations runs smoothly | Deliver technical support and assistance for incoming tickets and inquiries pertaining to internally developed software and third-party systems | Acknowledge, capture, categorize and track all support issues and enhancement requests | Investigate and reply to inquiries through in-person, email, or virtual communication channels | Create and maintain system documentation (i.e. training manuals or how- to videos) | Administrate and manage JIRA project and issue tracking system | Conduct routine user access reviews for relevant technology systems | Grant, adjust, and remove access levels for employees | Continued learning on company technical systems