Requests
11
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Work Background
CableFinderTechnical Support Specialist
Mar. 2024
InspiratoSupport Specialist
Oct. 2021 - Mar. 2024Denver, Colorado, United StatesTeam's Salesforce Leader | Ensure daily business operations runs smoothly | Deliver technical support and assistance for incoming tickets and inquiries pertaining to internally developed software and third-party systems | Acknowledge, capture, categorize and track all support issues and enhancement requests | Investigate and reply to inquiries through in-person, email, or virtual communication channels | Create and maintain system documentation (i.e. training manuals or how- to videos) | Administrate and manage JIRA project and issue tracking system | Conduct routine user access reviews for relevant technology systems | Grant, adjust, and remove access levels for employees | Continued learning on company technical systems
Envision Technology Partners, Inc.Client Support Analyst
Mar. 2023 - Jan. 2024Denver, Colorado, United States
Medical Housecalls, LLCHealthcare Consultant
May. 2019 - Oct. 2022Cincinnati, Ohio, United StatesWork with numerous healthcare organizations as a contracted employee, providing support on numerous projects | Created reports allowing clinicians and providers to see patients in one view while offering the most updated information | Managed the creation of a new website for a healthcare organization | Supported third party organization in developing an employee handbook | Developed a department dashboard to allow for better insight in daily, monthly, and yearly data
BrightView, LLCAssociate Director Of Operations
Nov. 2017 - May. 2019Cincinnati, OhioEnsures that the business’ everyday activities run smoothly. Sets parameters to judge how efficiently and effectively the organization is operating. Majority of time spent reviewing and evaluating business procedures ranging from intake efficiency to technology utilization
BrightView, LLCClinical Applications Manager
Jun. 2016 - Nov. 2017Cincinnati, OhioDirect point of contact with service providers and delivers all in-office training on the functionality and workflows of all relevant clinical information systems. Provide on-going end user support. Also helps the billing department in billing different activities. Project lead on developing a call center and appointment reminder messaging system
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