Aïla Mroué

Copywriter & Journalist @AïCopy

💸 Marketing✔️ IT🎥 EntertainmentJournalistCopywriter

I am a strategic copywriter and journalist with a strong background in storytelling and content creation. I create compelling content on various topics in diverse industries. I've developed expertise in various forms of writing, including articles, press releases, blog posts, branded content, social media content, and much more. In addition to my writing expertise, I conduct and manage interviews for both job candidates and journalistic purposes. I handle all aspects of the process, including information gathering, transcription, and translation, ensuring a thorough and precise documentation of the interviews. In my previous role as the founder and CEO of my own company, I gained valuable insights into business and communication. Fluent in English, French, Spanish, and Arabic, I am adept at breaking language barriers to reach a global audience. My background in journalism equips me with the skills to write informative articles and create narratives that connect with a broad audience. I am dedicated to enhancing your content strategy, strengthening brand presence, and supporting your organisation's success.

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Network Power<100 people

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Startup Founder

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Work Background

AïCopy SynergyDigital Copywriter

Jan. 2023Barcelona, Catalonia, Spain · Remote- Tailor diverse copywriting styles to meet specific business objectives - Provide ghostwriting services for businesses, enhancing their LinkedIn presence with polished and strategic content - Craft brand messaging and develop impactful narratives for websites and social media - Create compelling articles that inform and captivate readers

València VeterinarisVeterinary Assistant

Mar. 2024 - Jul. 2024Barcelona, Catalonia, Spain · On-site

I-Kids / I-AdultsEnglish Educator & School Coordinator

Sep. 2023 - Mar. 2024Vilassar de Mar, Catalonia, Spain · On-site- Pioneer extracurricular English programs at three public schools - Provide personalised coaching for TOEFL, Cambridge, IELTS, and LinguaSkill exams - Coordinate school activities for efficient academic operations - Create engaging content and managing social media for enhanced outreach

AFPJournalist & Video Editor

Feb. 2020 - Nov. 2023Nicosia- Cover, shoot and edit hard news and features - Reinforce the video network in the MENA region - Produce compelling, varied and accurate coverage - Plan and run the agency’s video coverage throughout the region - Handle user generated content (UGC)

The Green WoofFounder & CEO

Jun. 2019 - Feb. 2022CyprusFounded and successfully operated The Green Woof, a pet supply store specialising in raw, organic, and highly nutritious food for dogs and cats. - Develop and implement a comprehensive business strategy - Establish strong relationships with local suppliers and vendors, ensuring a consistent supply of high-quality and ethically sourced products - Leverage social media platforms and community events to promote The Green Woof, raising awareness on responsible and sustainable pet ownership - Lead a team of employees, providing training, guidance, and fostering a positive work environment - Develop and drive a strategic sales program

Cyprus School of Dog TrainingPositive Reinforcement Dog Trainer

Jul. 2017 - Jun. 2020- Design and implement training programs tailored to prioritise the welfare of dogs - Reward and praise positive behaviours to promote a sense of contentment and confidence - Create a safe, enriching, and nurturing training environment that supports growth and development in dogs

Avis Budget Contact Centre BarcelonaCustomer Care Specialist (French market)

Apr. 2018 - Aug. 2018Barcelona Area, Spain- Offer personalised recommendations to customers to enhance their rental experience and upsell additional services when appropriate - Address and resolve customer concerns, complaints and issues - Meet performance targets for reservation conversion rates and customer satisfaction

SummakAssistant Manager

Mar. 2017 - May. 2018Barcelona Area, Spain- Take and deliver customer orders, addressing inquiries and accommodating special dietary requests - Manage a team of waitstaff, overseeing daily operations, and ensuring efficient table turnover and exceptional service - Collaborate closely with the kitchen staff, coordinating food preparation and ensuring timely service - Handle cash transactions and manage billing processes accurately, maintaining accountability and accuracy in financial transactions - Assist in inventory management, including monitoring stock levels, placing orders, and ensuring availability of supplies for smooth restaurant operations

ComputacenterCustomer Service Agent

Apr. 2017 - Jul. 2017Barcelona Area, Spain- Help customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide - Serve corporate and government clients in a variety of industries - Tailor IT related knowledge and services

AirbnbCustomer Experience Manager

Nov. 2016 - Mar. 2017Barcelona Area, Spain- Assist both hosts and guests in resolving issues, answering inquiries and providing exceptional service - Act as the primary point of contact for French-speaking customers, ensuring clear and effective communication - Effectively identify and assess customer issues, and proactively finding suitable solutions - Maintain accurate and detailed records of customer interactions and case resolutions, utilising internal systems and tools effectively

Caritas InternationalisInterpreter, Translator and Refugee Assistant

Jan. 2016 - Sep. 2016Cyprus- Assist in maintaining a safe and welcoming environment for refugees - Assist women who have been forced to flee war and persecution, as well as domestic, sexual and other forms of gender-based violence - Provide administrative facility support as needed

Caritas InternationalisCross-Cultural English Language Instructor

May. 2016 - Aug. 2016Cyprus- Provide individualised pastoral care and guidance for students with varied personal circumstances and educational backgrounds - Integrate a diverse range of English teaching methods and techniques to effectively support students of varying proficiency levels and diverse cultural contexts - Develop a scope and sequence of learning activities - Create course materials, assessments and projects - Create a conducive learning environment where all students feel comfortable - Regularly engage students and develop team-building activities to increase their participation and engagement - Provide crisis support and appropriate referrals for asylum seekers and refugees facing potential trauma or emotional challenges - Assess student progress

French Cultural Centre Hospitality Officer

May. 2011 - Feb. 2012Nicosia, Cyprus