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Work Background
Saudi Salco Contracting CompanyExecutive Secretary
Dec. 2020Saudi ArabiaCreate a long term schedule for the executive
Ensure that the executive attends all important meetings
Manage the executive's phone calls
Conduct any research the executive needs
Make travel arrangements on behalf of the executive
Problem solve any issues that the executive requests
Schedule meetings for the executive
Communicate between the executive and employees
Rawand Trading Co.Service Supervisor
Jul. 2019 - Jul. 2020Riyadh, Saudi ArabiaProvide quality maintenance and repair of Sharp, Canon, HP, Konica Minolta, etc., MFPs and printers in a specific territory of assigned machines to ensure equipment reliability.
o Troubleshoot printing/scanning failures at the machine level.
o Maintain customer satisfaction and achievement of company requirements in call production, response time, and parts management.
o Properly maintain and inventory all parts and support equipment
Kyosei Printer EnterpriseBusiness Owner
Sep. 2018 - Jul. 2019National Capital Region, Philippines*Maintain and Manage Technical Product Support
*Train, Guide and Mentor Technical Staff in their Day to day Functions.
*Develop and Implement strategic and tactical management issues.
*Resolve and Respond to customer issues and inquiries.
Alkhorayef Printing SolutionsField Service Engineer
Jul. 2015 - Mar. 2018Jeddah, Makkah, Saudi Arabia*Drive technical activities proactively and serve as the customer's technical go-to person during customer service events. *Assist the customer to avoid problems before they occur and focus to ensure environmental stability. *Leverage the support of local and corporate resources attaining a high level of customer satisfaction and identify, inform, and work with the account team on potential sales opportunities based on the technical observations within the customer's environment. *Ensure best support practices within the customer's environment, deliver consistent service levels, and exceeding customer expectations. *Responsible for providing technical recommendations based on the data obtained during the weekly, monthly, and quarterly reports provided to the customer.
Al-Eqtessad Holding Co.Field Service Engineer
Jun. 2010 - May. 2015Jeddah, Makkah, Saudi ArabiaProvide on-site Installation of HP LATEX, MACHINE, OCE, o Perform hands-on on-site troubleshooting, service, and repairs
o Provide high-level technical support to external customers at their location
o Provide on-site training to the customers
o Interface with cross-functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
Golden System ElectroncisComputer Technician
May. 2004 - Apr. 2010Dubai, United Arab EmiratesSpecialist in Gigabyte items.
o Knowing the specifications and compatibility of the Gigabyte items.
o Test and isolate the Gigabyte items
o Introduce to the customer and explain the specification and how it works.
o Sell the products
o Troubleshooting and isolate the computer Hardware
o Accept call and give technical support to customers through the phone.
o Accept computer repair from customer.
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