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Work Background
WorkdaySenior Consulting Manager
May. 2024Actively recruit a develop a team of consultants to implement and deliver our Workday Student product. Maintain and continuously improve consultant onboarding, performance management, and career development process. collaborate with resource managers, sales, engagement managers and partners to effectively staff projects. Monitor team project forecasts and upcoming availability. Heavy focus on process improvement for the overall consulting practice: documentation used on projects, implementation methodology, change management communication to cross-functional groups, risk/impact assessment of methodology changes, and continuous attention to improving efficiency and profitability of deployments.
WorkdayConsulting Services Manager - Higher Ed
Aug. 2021 - May. 2024Actively recruit a develop a team of consultants to implement and deliver our Workday Student product. Maintain and continuously improve consultant onboarding, performance management, and career development process. collaborate with resource managers, sales, engagement managers and partners to effectively staff projects. Monitor team project forecasts and upcoming availability. Heavy focus on process improvement for the overall consulting practice: documentation used on projects, implementation methodology, change management communication to cross-functional groups, risk/impact assessment of methodology changes, and continuous attention to improving efficiency and profitability of deployments.
WorkdaySenior Field Readiness Architect
Feb. 2020 - Aug. 2021Provide the knowledge and create the tools, templates and strategic approach which aid a professional services ecosystem to maintain knowledge of our Student product and deploy Workday in a consistent manner to maximum effectiveness for our customers. Cross-functional work with groups in Professional Services, Product Management/Strategy, Development, Quality Assurance, Documentation, Pre-Sales, Implementation Strategy, Education and Training, Product Support, and with all of our implementation partners. Drive field awareness and make sure consultants are fully equipped to implement Workday Student within each functional product area. Support project teams in applying Workday best practices for deployment and configuration. Deliver product update content via What’s New articles, Knowledge Bytes, implementation toolkit materials, product demos and best practice guides after each software release. Serve as the escalation point for product issues in our Salesforce and Jira systems. Research and coordinate potential product issues and escalations with members from other teams to support implementation projects. Engage with, and collect feedback, from the consulting ecosystem for to help improve work products and processes, and to influence product direction based on customer needs and deployment needs.
WorkdaySenior Consultant
Mar. 2017 - Feb. 2020Worked with higher education clients to understand their operations and requirements in an effort to implement the Workday Student (SIS) product. Focus on helping clients transform their operations through the new technology being implemented: requirements gathering, blocker detailing, understanding product feature release roadmap, change management/adoption, and working with various project teams from design through go-live. https://www.workday.com/en-us/applications/student.html
Apex ITAssociate Consultant
Nov. 2015 - Mar. 2017As an Associate Consultant for Apex IT I participated in the design, development, enhancement and maintenance for Salesforce applications (specifically within Higher Education). I had the opportunity to work in both an implementation specialist and project manager capacity. I communicated and worked directly with clients, internal project members, and other stakeholders to identify user requirements, assess business/project needs, and recommend solution options. On the implementation side, I performed hands-on solution design, prototyping, and proof-of-concepts, as required in support of current and new projects. My involvement in the implementation scaled the full length of the project from the early discovery phases all the way through deployment and go-live support.
The Chicago School of Professional PsychologyData Management Assistant
Aug. 2015 - Nov. 2015Chicago, ILIn new role within the school, I assisted in compiling the Clinical PsyD Department’s data required for the APA Self-Study. I also worked with the IT Department to create a shared database of student records for a more accessible student record warehouse. Upon leaving the organization that was in the early planning stages. I spent a large amount of time organizing and prioritizing the department's electronic student files to prepare for a new student record warehouse.
Ashford UniversityOperations Analyst II
Jun. 2014 - Aug. 2015In summary, my role in this position was to find, organize, and pull data that could be used to analyze performance, trends, and results while making recommendations for next steps. As an Ops Analyst, I was accountable for developing Student Services’ Weekly Operating Results data pulled from various repositories (conversion, seasonality-driven, historical, work-in-process, and planned non-productive time). I also developed a weekly strategic plan to prospect over 30,000 inactive students in an effort to bring them back into the University. I provided a majority of the Daily, Weekly, and Monthly Operational Reporting & Analysis for the SS Leadership Team to provide data for business decisions.
Ashford UniversityStudent Advisor Manager
Aug. 2010 - Jun. 2014As a Student Advisor Manager I was responsible for a team of advisors who managed, monitored, and assisted a caseload of roughly 200 students each. The advisors discussed both academic and finance related concerns, issues, and policies with their students. As the manager it was my job to ensure advisor development, student satisfaction, and to continually be involved with process improvement. I was responsible for being a part of, and in some cases leading, workgroups with the end goal of improving or changing a current procedure for the good of the university and the students. I developed and implemented many process/operational changes that lead to better performance within the team and overall department.
Ashford UniversityOnline Associate Faculty
Jul. 2010 - Mar. 2016As a member of the online faculty at Ashford University. I monitored and facilitated five week online courses to online adult learners. My area of instruction was primarily in Organizational Management. The two most frequent courses I instructed at the Bachelor's level were: Management for Organizations and Leadership & Motivation. During this time I was also a teaching assistant for general education courses.
Ashford UniversityLead Academic Advisor
Jul. 2008 - Aug. 2010As an advisor for the Ashford online modality, I managed an account of over 400 students. On a weekly basis I contacted and called over 200 students to ensure satisfaction. I met weekly and monthly budget goals as assigned by management, with a proven track record of exceeding goals. I coached and assisted a small team of advisors to help them successfully meet their budget goals.
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