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Network Power<100 people
Roles
🔥100%
Startup Founder
✨100%
Business Owner
👍100%
Sales & BizDev
Geos
Work Background
KLE LifestyleBusiness Development Manager
Mar. 2021
Nikki Beach Hotels & Resorts EMEAGuest Experience Assistant Manager (AFOM)
Feb. 2019 - Feb. 2021Dubai
Nikki Beach Hotels & Resorts EMEAGuest Experience Lifestyle Manager
Feb. 2017 - Feb. 2019
Armani Hotel DubaiAssistant Lifestyle Manager
Dec. 2015 - Dec. 2016Dubai
Emaar Hospitality Group - Armani Hotel DubaiLifestyle Supervisor
Jan. 2015 - Nov. 2015Dubai
Emaar Hospitality Group - Armani HotelGuest Service Agent
Oct. 2013 - Nov. 2014Dubai- creating 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations;
- giving personal attention, taking personal responsibility and using teamwork when providing guest service, listening, apologizing with empathy, finding a solution and following through when resolving guest problems;
- ensuring the lifestyle experience for the guests in accommodating all their requests and preferences throughout their stay going above and beyond their expectation and offering them a personalized service.
Emaar Hospitality Group - Armani HotelTelephone Operator
Apr. 2013 - Sep. 2013Dubai- answering the calls and direct them to the right department or, if possible, solving by myself the requests;
- assisting in-house guests in everything they might need or require in a professional and polite manner and making their stay the most comfortable and enjoyable from the moment they make the booking until their departure;
- answering the guest's or other departments e-mails in a proper manner assisting with correct information or diverse requests.
Emaar Hospitality Group - Armani HotelHostess
Oct. 2012 - Mar. 2013Dubai- greet guests, assist them upon their check-in;
- offer consistently professional, friendly, warm and engaging service;
- extend personal service and attention to all guests, providing an efficient and courteous approach at all times.
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