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Work Background
Business Development Manager
KLE LifestyleBusiness Development Manager
Mar. 2021
Guest Experience Assistant Manager (AFOM)
Nikki Beach Hotels & Resorts EMEAGuest Experience Assistant Manager (AFOM)
Mar. 2019 - Mar. 2021Dubai
Guest Experience Lifestyle Manager
Nikki Beach Hotels & Resorts EMEAGuest Experience Lifestyle Manager
Mar. 2017 - Mar. 2019
Assistant Lifestyle Manager
Armani Hotel DubaiAssistant Lifestyle Manager
Dec. 2015 - Dec. 2016Dubai
Lifestyle Supervisor
Emaar Hospitality Group - Armani Hotel DubaiLifestyle Supervisor
Jan. 2015 - Nov. 2015Dubai
Guest Service Agent
Emaar Hospitality Group - Armani HotelGuest Service Agent
Oct. 2013 - Nov. 2014Dubai- creating 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations; - giving personal attention, taking personal responsibility and using teamwork when providing guest service, listening, apologizing with empathy, finding a solution and following through when resolving guest problems; - ensuring the lifestyle experience for the guests in accommodating all their requests and preferences throughout their stay going above and beyond their expectation and offering them a personalized service.
Telephone Operator
Emaar Hospitality Group - Armani HotelTelephone Operator
Apr. 2013 - Sep. 2013Dubai- answering the calls and direct them to the right department or, if possible, solving by myself the requests; - assisting in-house guests in everything they might need or require in a professional and polite manner and making their stay the most comfortable and enjoyable from the moment they make the booking until their departure; - answering the guest's or other departments e-mails in a proper manner assisting with correct information or diverse requests.
Hostess
Emaar Hospitality Group - Armani HotelHostess
Oct. 2012 - Mar. 2013Dubai- greet guests, assist them upon their check-in; - offer consistently professional, friendly, warm and engaging service; - extend personal service and attention to all guests, providing an efficient and courteous approach at all times.
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