Emaar Hospitality Group - Armani HotelGuest Service Agent
Oct. 2013 - Nov. 2014Dubai- creating 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations;
- giving personal attention, taking personal responsibility and using teamwork when providing guest service, listening, apologizing with empathy, finding a solution and following through when resolving guest problems;
- ensuring the lifestyle experience for the guests in accommodating all their requests and preferences throughout their stay going above and beyond their expectation and offering them a personalized service.