James Lawson

CEO @River Consultancy Group

United Kingdom🔥 Startup FounderExecutive Coach✔️ ITBusiness Owner💼 C-level ExecutiveCEO🧨 Consulting✨ Business OwnerAdvisor

Summary: Seasoned executive leader with a proven track record in driving substantial business growth and improving customer outcomes. Known for building and scaling successful teams, processes, and customer success functions. Recognized as an industry expert in growth strategies, customer success methodologies, and public speaking engagements. Also an expert in using AI and AI applications! Key Value Proposition: • Impactful Growth: Achieved 250% growth across 70% of portfolio, demonstrating significant cost reductions and business scalability. • Team Optimization: Scaled teams efficiently, e.g., growing a team from 6 to 63 at Litera, and reducing support team from 14 to 8 while increasing CSAT from 69% to 86%. • Leadership Excellence: Over 20 years of SaaS Customer Success Leadership, with a focus on data-driven decision-making and customer outcomes. Professional Experience: CCO of Service Geeni / KCA Applications Ltd • Growth: Achieved 250% year-over-year growth in existing business sales. • Customer Satisfaction: Improved NPS from -75 to +38 in 7 months. • Efficiency: Reduced cost of acquisition by 59% through optimized scaling. CEO of River Consultancy Group (June 2023-Present) • Business Growth: Achieved £500k turnover within 8 months, serving 72 clients, including startups, mid-sized firms, and large enterprises. • Leadership: Led a team of 8 consultants providing executive advisory to SaaS firms. Chair Roles: • SaaSLife: Board Advisor, M&A (June 2023-Present) • Logical Recruitment Partners: Board Advisor, M&A (July 2023-Present) Vice President of Customer Success @ Litera (Feb 2021-June 2023) • Team Expansion: Grew team from 6 to 63 post-acquisition. • Revenue Management: Managed a $140 million ARR portfolio. • Program Development: Created and implemented a Customer Success enablement program. Global Lead Customer Success Manager @ Acquia (April 2019–Feb 2021) • Organizational Initiation: Launched the global Customer Success organization. • Recruitment: Expanded EMEA CSM team from 2 to 10 and U

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