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Work Background
aforaDigital Product Consultant
Sep. 2023
RaiseSenior Product Manager
Jan. 2021 - Jul. 2023ᐧ Set the vision, product strategy and growth opportunities of B2B product
ᐧ Led a global and diverse team of internal and external collaborators to execute product roadmap
RaiseProduct Manager
Jul. 2020 - Jul. 2022ᐧ Provided technical sales & implementation support - API client onboarding
Jameson Sotheby's International RealtyReal Estate Broker
Mar. 2018 - Jan. 2022ᐧ Client-driven Broker with a unique background in engineering, leveraging technical expertise to optimize property portfolios and deliver strategic solutions that enhance asset value and client satisfaction.
RaiseSoftware Developer
Apr. 2019 - Jul. 2020ᐧ Worked with backend developers to implement tests to overall coverage to 65%
RaiseOperational Excellence Manager
Jan. 2017 - Apr. 2019ᐧ Worked closely with product, finance, and operations to create a risk mitigation process, business requirements, and user stories
@propertiesReal Estate Agent
Jun. 2014 - Mar. 2018
RaiseOperational Excellence Lead
Sep. 2015 - Sep. 2017ᐧ Drove CI initiatives across the marketplace to enhance efficiency, quality and customer satisfaction
ᐧ Analyzed fraud trends and buyer behaviors, gathered data for customer disputes and seller payments
RaiseOperations Manager
Jan. 2013 - Sep. 2015ᐧ Established SLAs and KPIs across Customer Success, Order Processing, Seller Performance and Trust & Safety
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