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TabFloaterProduct Manager
Mar. 2021Chicago, Illinois, United StatesIn my role at TabFloater, I spearheaded the end-to-end development of a pioneering digital productivity tool, marking a significant leap in how users interact with browser-based software. My approach combined strategic market analysis, customer-centric product design, and agile methodology to deliver a solution that not only met but exceeded user expectations, resulting in a remarkable 114% growth in our user base. • Crafted user-centric product roadmap in Trello and JIRA, leveraging feedback from reviews, GitHub, and direct user contact, leading to a 114% user base increase.
• Monitored key KPIs (MAU, new user growth, returning users, MRR/ARR), driving product success post-subscription model implementation.
• Conducted market research and competitor analysis, identifying product gaps and integrating features like multiple floating tabs and cross-platform compatibility, boosting user experience and customer acquisition by 20%.
• Selected optimal development technologies, choosing Firebase for its cost-effectiveness and seamless Stripe integration, enhancing authentication within budget.
• Directed feature development and prioritization, collaborating with the development team to translate user needs into technical requirements, enhancing functionality and engagement.
• Implemented robust user authentication system with JavaScript, HTML, CSS, and Firebase, significantly improving user security and satisfaction. Tech Stack: HTML, CSS, JavaScript, Node.js, Figma, Firebase, Cloud Firestore, Stripe, VSCode, GitHub, MS Project, JIRA, WCAG, WC3, Google Analytics
Populus GroupProduct Manager
Jan. 2021 - Jan. 2024Chicago, Illinois, United StatesAt Populus Group, I led the creation and implementation of an innovative training platform designed to address critical inefficiencies in IT recruitment and retention. My role was instrumental in developing strategic training solutions and a service product that significantly enhanced business operations and client satisfaction across the board. • Drove product innovation through an experiment-based approach, identifying market opportunities and leveraging customer feedback, resulting in a 222.74% average profit increase per recruiter.
• Developed Compensation & Negotiation training module within NRC's educational suite, achieving a 131.34% YoY increase in departmental profit per placement.
• Ideated a B2B service product for Fortune 500 companies to retain foreign national talent, resulting in a 7% increase in company revenue.
• Created product roadmap and sprint planning strategy, prioritizing requests to balance long-term vision with short-term needs, leading to 100% program adoption.
• Built and maintained strong stakeholder relationships, ensuring effective collaboration and successful product launches.
• Utilized data, metrics, and analytics, making informed decisions, tracking product performance, and identifying areas for improvement. Tech Stack: HTML, CSS, WCAG, WC3, Articulate (Rise 360, Review 360, Storyline 360), MS Project, Smartsheets, Trello, MS Office, HubSpot, Canva
Populus GroupSenior Technical Recruiter - Immigration Services
May. 2017 - Jan. 2021Lisle• Led extensive market analysis of USCIS & DOL visa petition processes, aligned business goals between sales and immigration teams, and increased the H-1B petition approval rate from 37% to 100%.
• Revolutionized recruitment processes by implementing data-driven analytics, reducing time-to-hire by 40% and increasing candidate quality scores by 17%, leading to a 13% improvement in submittals-to-hires ratio.
• Engaged with stakeholders across various geographies, gaining a deep understanding of diverse customer segments and market needs.
Spring MobileSales Manager
Aug. 2016 - Mar. 2017New Lenox, Illinois• I developed and implemented the sales strategy and plans for 63 store locations across Illinois and Missouri
• Utilized the D.I.R.E.C.T. coaching model, which organically developed sales representative’s skills through a self-discovery approach to behavioral reinforcement, leading to consistent sales projections and outcomes
• Created new internal advancement opportunities, and reduced turnover, through a Manager in Training program
RSW Group (dba: AT&T Authorized Retailer)Sales Manager
Mar. 2015 - Mar. 2017New Lenox, Illinois• I developed and implemented the sales strategy and plans for 63 store locations across Illinois and Missouri
• Utilized the D.I.R.E.C.T. coaching model, which organically developed sales representative’s skills through a self-discovery approach to behavioral reinforcement, leading to consistent sales projections and outcomes
• Created new internal advancement opportunities, and reduced turnover, through a Manager in Training program
MarketSource Inc.Mobile Sales Manager
Mar. 2014 - Mar. 2015St Charles, Illinois, United States
MarketSource Inc.Mobile Sales Rep
Oct. 2013 - Mar. 2014St Charles/North Aurora, IL
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