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Work Background
Otis Elevator Co.Service Manager - Gauteng & LR Region
Jul. 2023 - Apr. 2024Gauteng, South AfricaWorking very closely with clients across the Gauteng and Local Representative area [North-West/Limpopo/Mpumalanga and Swaziland] to ensure exceptional customer service. Coach, mentor and manage Field Technicians and field-based Engineers. Checking in with them on a daily, weekly, and monthly basis ensuring PPE, tools etc. are kept to a high standard. Partner with key clients, to provide technical solutions to unit issues, ensuring that lifts and escalator downtime is kept to a minimum. Provide solutions around breakdowns, working with engineers in delivering ideas around faults to ease customer frustrations around unit downtimes. Attend client meetings around service level agreements to ensure we’re providing a top level of customer services.
KONEConstruction Supervisor
Nov. 2022 - Jul. 2023Durban, KwaZulu-Natal, South AfricaElevator Installation Project Management : responsible for delivering customer Installation projects from inception(tender submittals phase) to project close out. Managing customer relationships, stakeholders and encourage return of business. Accountable for the quality of the Installation, final outcome and customer satisfaction. Managing closely and controlling the triple constraints [cost,time and schedule], ensuring forecasted profit margins are met. Continuously encouraging excellent customer experience throughout the Lifecycle of the Project. Managing and controlling the legal requirements of the project, drafting legal notices and letters.
Jessen Lifts (Pty) LtdTechnical Sales (Modernizations) & Installation Manager
Jul. 2022 - Oct. 2022South AfricaModernization/Upgrade Sales Manager | Installations Manager.
Vision Elevators (Pty) LtdRegional Technical Manager
Aug. 2021 - Jun. 2022City of Johannesburg, Gauteng, South Africa
KONEConstruction Supervisor
May. 2018 - Jul. 2021South Africa• Accountable for the delivery of the installation project.
• Accountable for Site Safety and Quality
• Responsible for site preparations and follow-up on site readiness.
• Accountable for use of correct KONE installation methods throughout the installation.
• Responsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to superiors. • Responsible for maintaining project documentation • Updates information to company management systems (eg S-plan milestone updates) • Accountable for final testing of the equipment and handover to maintenance
Customer and Sub-Contractor Relationship management • Accountable for customer satisfaction and quality of installation • Accountable for Sub-contractor quality and Safety performance • Develops and maintains a cordial and professional relationship with the sub-contractors
People management / Leadership • Accountable for people (site operatives) development and wellbeing, and managing the performance of the team and individuals. • Determines objectives, plans as well as organizes, communicates, controls, and motivates the installation team • Identifies field operative training needs and manages training plans
Vision Elevators (Pty) LtdProject Manager
Oct. 2016 - May. 2018Johannesburg Area, South AfricaManage in house teams and subcontractors. Supervise project day-to-day activities, Commision & Adjust installations.
Geco LiftsLead Technician
Jul. 2016 - Oct. 2016South AfricaLead Technician/Modernization/Repairs/Fault-Finder.
Otis Elevator Co.Construction Adjuster
Jan. 2014 - Jul. 2016JohannesburgAdjusting and Commissioning of lifts and escalators.
Otis Elevator Co.Construction Technician
Jan. 2013 - Dec. 2014South AfricaModernization and New Lift installations.
Otis Elevator Co.Learner Lift Mechanic
Jan. 2010 - Dec. 2013South AfricaTrained across all field departments in the lift trade from Service/Repairs and Construction.
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