Raji Bala

Project Manager and Service Delivery professional @Lama Business & IT

Tutor✔️ IT🧑‍🔬 Engineer🧮 EducationElectrical engineerProject Manager

Raji Bala is an accomplished Project Manager and Service Delivery professional. She offers consulting services. With over two decades of experience in the IT industry, Raji has been instrumental in managing and implementing various projects in the company. Her areas of expertise include project planning, risk management, and team leadership. Raji is well-versed in coordinating all aspects of service delivery, ensuring that projects are completed on time and within budget. With a keen eye for detail and a proactive approach, she has consistently delivered optimal results and upheld the highest standards of service. Raji’s leadership skills, combined with her deep understanding of the IT industry, makes her an invaluable asset to any company.

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Work Background

ShellProject Manager

Feb. 2022Rijswijk, South Holland, NetherlandsConnectivity Portfolio Responsible for Project Delivery of Cloud and Network related projects

European Patent OfficeProject Manager (Indra Sistemas)

Sep. 2019 - Dec. 2021The Hague Area, NetherlandsPlan coordinator - Data Center Externalization project

T-Systems Nederland B.V.Senior Project Manager - Shell Global Account

Oct. 2018 - Aug. 2019SharePoint

T-Systems Nederland B.V.Project Manager - Shell Global Account

Mar. 2015 - Oct. 2018The Hague Area, NetherlandsSharePoint

T-SystemsTest Manager - Shell Global Account

Apr. 2014 - Mar. 2015The Hague Area, NetherlandsSharePoint 2013 Upgrade

T-SystemsTest Coordinator - Shell Global Account

Jan. 2014 - Mar. 2014The Hague Area, NetherlandsSharePoint 2013 Upgrade

T-SystemsTest Analyst / Co-Service Delivery Manager - T-Mobile NL

May. 2011 - Oct. 2013The Hague Area, Netherlands-> Coordinate User Acceptance Testing (UAT) with Business units (Sales and Finance) for SAP changes (SAP R/3 - SD, MM, FI, SAP CRM, SAP B/W) -> Managed and Reported KPIs, Process Improvements. Recruited new testers, Managed workorders, Timesheet and Invoicing

Tech Mahindra (formerly Mahindra Satyam)Testline Manager - KPN NL

Aug. 2007 - Apr. 2011The Hague Area, Netherlands-> Offshored Test Services successfully with 30:70 onsite-offshore ratio. Managed 3 testlines with a team of 19 - Fixed Telephony+ VOIP services, Mediation and Billing -> Managed end-to-end test delivery consisting of Test Estimation, Planning, Design reviews, Specification, Execution, Defect Management, Finalization, Progress Reporting & Advise for Software Release -> Specialized in Witness Tests with multiple vendors, Sanity checks, Functional Acceptance Tests, Chain tests, Regression Test and UAT support

Tech Mahindra (formerly Mahindra Satyam)Test Lead - Hewlett-Packard

Nov. 2006 - Jun. 2007Bengaluru Area, India-> Coordinated Printer Software Testing for a team of 5 -> Managed Printer Inventories -> Reported progress to Client

T-MobileQuality Assurance Analyst

Jul. 2005 - Mar. 2006Bellevue, WA-> Environment shakeouts, Functional Tests, Automation of Regression tests -> Design reviews, Defect tracking, Test execution

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