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Work Background
Quest SoftwareSoftware Project Manager
Oct. 2021 - Sep. 2023Ohio, United StatesAs Software and IT Project Manager, I work closely with senior business stakeholders both internally and externally to drive global IT initiatives, strategies, and solutions to improve overall performance, as well as overseeing all software implementation. Some of my key achievements so far include:
• Led the research and evaluation of latest technology and trends; leveraging insight to identify new and existing opportunities to ensure company performance aligns with demanding business targets and objectives
• Ensured all processes met internal and external regulations by conducting consistent compliance checks
• Interfaced effectively between technical and non-technical entities to influence and drive efficient programs • Developed strong and productive relationships with senior stakeholders and clients across all levels of business
• Dealt with all arising issues in a prompt manner; ensuring all processes and strategies remain on track
Quest SoftwareProject Manager / Senior IT Business Analyst
May. 2018 - Oct. 2021Ohio, United StatesIn this role, I supervised and directed a diverse task assortment across several high-priority projects; allocating relevant personnel for maximum efficiency to meet all schedules within scopes and allocated budgets. Some of my key achievements included: • Promoted to Senior Business Analyst and assigned to the Professional Services division after successfully leading the business and sales team, while providing unrivalled operational support to global teams
• Identified areas of improvement within processes, personnel, and structure; implementing subsequent procedural changes after discussion with stakeholders to exceed overarching business objectives
• Commended externally for advancing process maturity, project, and change management best practices into reputable operational processes
• Standardised and supported the team and received excellent results by defining organisational structure and establishing reporting lines, as well as clearly highlighting responsibilities • Attained executive alignment through the successful combination of customer service and technical skills
Quest SoftwareSenior Sales Support Associate
Jun. 2016 - May. 2018Ohio, United StatesUpon assuming the role of Senior Sales Support Associate, I became responsible for spearheading all business operations and sales teams to ensure USA FED and SLED quotes were distributed through designated vendors and were compliant with the firm’s established GSA pricing structure. Some of my key achievements included:
• Received the ‘Sales Operations Recognition Award’ in 2017 for providing leadership and displaying strong teamwork during the Dell divestiture
• Supported global teams throughout North America, Latin America, Europe, Africa, and the Middle East in providing strategies to reach their sales goals
• Selected as primary sales representative in liaising with distributors, resellers, and B2B networks for quoting and sales • Promoted a culture of collaboration and partnership through heightened cooperation, and the utilisation of transparent communication and knowledge networks across all stakeholders
University of RoehamptonVisiting Lecturer
Jan. 2015 - May. 2015London, United Kingdom- Taught an introductory level Human Resources course to a class of 28 students; assessed and evaluated students’ performance, and activities including group projects that simulate HR related issues, employee motivation and gender sensitive discussions. - Mentored students in how to obtain their career goals, in addition to teaching the use of technology in the workplace including Google Scholar and designated academic databases for educational research purposes.
U.S. BankTeller Coordinator
Jan. 2013 - Aug. 2014Mankato, MN- Managed central branch with $25MM in annual booked business; contributed to the increase of annual sales by 300% through the implementation of quality process improvements, including sales training, establishment of operational achievements, and trend analysis.
- Mentored and directed the performance of three personal bankers, nine tellers, and associated support staff; oversaw all operational activities were completed in a timely manner.
- Successfully led team in becoming the firm’s top performing team in 2013 for boosting sales and providing excellent client care.
Wells FargoService Specialist (Securities Operations)
Mar. 2008 - Jan. 2013Greater Minneapolis-St. Paul Area- Facilitated the automated and manual processing of money market trading for the ‘Institutional Wealth Management’ in the ‘Cash Sweeps’ department; managed international financial market trading with fund companies with high-volume trades totaling in billions of dollars.
- Collaborated with the ‘Wells Fargo Transition’ team in directing a departmental change from a single site to a dual site after a merger with Wachovia, NA; received the ‘Institutional Trust Recognition’ award in 2012 due to notable accounts of leadership and guidance throughout the project.
- Directed trust operations to include buying, selling, transferring and reconciliation of trades within a designated 30-minute window set by wealth management and fund companies.
Wells FargoLead Teller
Jan. 2005 - Dec. 2008
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