Eric Lorenzana - Product Manager, Charter Communications

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Work Background

Charter CommunicationsProduct Manager

Apr. 2024• Directed the agile transformation of the Spectrum mobile department, aligning with a focus on product excellence and customer satisfaction, reducing time-to-market for new product features by 25%. • Led a team of product managers to create a tool for tracking customer feedback, employing ServiceNow and Tableau to monitor feedback, increasing customer retention rates, and reflecting a customer-obsessed approach. • Managed multi-billion-dollar vendor relationships, implementing cost-effective procurement strategies that saved $50 million annually, showcasing expertise in vendor management and cost control. • Implemented data-driven product roadmaps and strategies, leveraging Tableau for data analysis and strategic product planning, increasing market share by 10% and boosting annual revenue by $100 million. • Collaborating with senior leadership to define product vision, improve customer service, and reduce operational costs by $15M, reflecting cross-functional leadership & product management skills. • Designed and executed targeted marketing programs using data analytics and CRM tools, leveraging A/B testing and automation for optimized product efficiency, increasing engagement by 15% and conversion rates by 12%. • Identified and implemented process improvements using Lean and Six Sigma methodologies, resulting in a 25% increase in operational efficiencies aligning with strategic product visions. • Directed the end-to-end product launch of high-impact features, enhancing user adoption rate by 15%, and reducing cycle time by 20% demonstrating effective product lifecycle management skills. • Established and maintained product KPIs and metrics, providing data-driven insights to visualize the product performance and increasing product delivery speed by 20%. • Provided agile coaching and mentorship to teams, increasing agile maturity and improving team productivity by 25%, showcasing leadership in agile methodologies and team development.

WOW! Cable, Internet and PhoneSr. Technical Product Owner

May. 2023 - Mar. 2024• Orchestrated the adoption of Agile and Scrum methodologies across engineering teams, implementing WIP limits and accurate story pointing to drive product execution, and increasing team velocity by 25%. • Mentored and coached a team of 20+ members in Agile practices, facilitating scrum events and guiding product development, enhancing team collaboration and productivity by 20%. • Established and led Scrum of Scrums (SoS) meetings to address cross-team blockers, reducing impediments across three scrum teams and ensuring smooth product launches with high-quality deliverables. • Spearheaded the development and execution of product strategy, leveraging Jira and Confluence for sprint planning and retrospectives, leading to efficient product development, and improving product efficiency by 15%. • Directed the prioritization of product features aligned with business objectives, defining minimally viable products (MVPs) and fostering cross-team collaboration to drive successful product outcomes. • Led the identification and mitigation of proactive product risks and dependencies, ensuring on-time delivery aligned with product lifecycle goals and reducing product defects by 20%. • Collaborated closely with stakeholders and product managers to define product strategy and vision, establishing Product KPIs to drive product objectives and facilitate effective communication. • Developed comprehensive product roadmaps, including an internal ML/AI tool for proactive anomaly detection and customer engagement, and a new web-based UI for WOW!'s Care Center, enhancing operational efficiency. • Directed demand generation initiatives, leveraging data analytics and customer insights to launch targeted marketing campaigns that increased engagement by 20% and drove revenue growth by 15%.

ComcastProduct Owner

Jul. 2021 - May. 2023Englewood, Colorado, United States• Developed an Anomaly Detection tool, implementing internal ML/AI tools in the detection of potential DDOS attacks to reduce customer churn through insight sharing, improving product adoption and customer satisfaction. • Directed the successful migration of 100+ tables from Meld to MinIO, utilizing strategic product development practices to reduce operational expenditures, ensure seamless coordination among stakeholders, and achieve substantial cost savings throughout the product lifecycle. • Conducted comprehensive business and financial analysis, presenting data-driven insights to senior leadership and contributing significantly to strategic business operations and financial planning. • Oversaw the continuous product iterations & enhancements based on user feedback and testing methodologies, applying the MVP framework to ensure the product remained competitive and aligned with market demands. • Led the migration of ~ 600 servers from Steel Cloud to CCP, leveraging product planning, collaborating with CCP to efficiently rescale VM resources, and optimizing product features to maintain high operational efficiency. • Coordinated complex migrations and rescaling efforts across technical cloud platforms such as AWS and Azure, implementing effective product strategies and optimizing infrastructure, decreasing resource utilization by 20%. • Ensured compliance with security standards and developed business continuity plans, mitigating risks and ensuring operational resilience. • Streamlined product backlog management by gathering and prioritizing product requirements, ensuring sprint backlog readiness and release planning, driving efficient project execution, and optimizing workflow by 25%. • Applied advanced data analysis techniques to drive continuous improvement initiatives and informed decision-making, utilizing Excel & SQL for data visualization, and enhancing product outcomes via data-driven strategies.

Associa ColoradoProject Manager

Aug. 2020 - Jul. 2021Colorado Springs, Colorado, United States• Managed maintenance requests for a portfolio of 200 properties within Associa's Colorado portfolio, achieving a 95% resolution rate for maintenance issues, ensuring high client satisfaction and retention of product quality. • Developed and maintained a comprehensive product backlog, prioritizing tasks to ensure alignment with business goals and timely delivery of features, improving sprint outcomes by 15%. • Led the Implementation of process improvements to streamline payment processes, utilizing financial management techniques and workflow automation tools and achieving a 15% cost savings in vendor payments. • Conducted user story writing sessions and facilitated backlog refinement meetings, ensuring clear and actionable requirements for the development team, enhancing feature accuracy and delivery speed. • Recognized with the "Process Innovation" trophy for outstanding contributions to process improvement initiatives, demonstrating a commitment to excellence and innovation, and enhancing product profitability by 30%. • Leveraged PowerBI for data visualization and reporting, providing actionable insights to improve product strategies and customer satisfaction, contributing to a 20% increase in user engagement. • Created and maintained detailed project documentation in Confluence, ensuring transparency and easy access to project information for all stakeholders, streamlining communication and collaboration. • Applied market research and analysis for product positioning in the market through marketing expertise and targeted go-to-market strategies, effectively driving product demand and accelerating revenue growth by 25%. • Collaborated with cross-functional teams to define product roadmaps aligning with product vision and sprint goals in Figma, fostering a cohesive vision and enabling a 10% increase in team productivity.

Red Rock Security Group LLCProject Manager

Feb. 2020 - Aug. 2020Colorado Springs, Colorado, United States• Developed and initiated new product initiatives, overseeing all aspects, including cost management, scheduling, and performance tracking, utilizing Agile and Waterfall methodologies to ensure successful product launches. • Implemented process improvements, data analysis, and stakeholder collaboration to identify root causes and execute corrective actions, improving product proposal accuracy by 30% and increasing revenue generation. • Spearheaded the implementation of CI/CD pipelines, increasing the efficiency of product releases, supporting continuous integration and delivery goals, and reducing deployment times by 50%. • Managed product budgets, schedules, and performance metrics to ensure product success and customer satisfaction, leveraging tools such as Microsoft Excel and data analytics platforms to track product progress. • Created and managed Objective Key Results (OKRs) to align team objectives with company goals, improving focus and achieving a 20% increase in key performance metrics, fostering goal-oriented teamwork. • Collaborated with marketing teams to develop go-to-market strategies, successfully launching new products and achieving a 25% increase in market share, demonstrating strategic market planning.

Act Global Ltd.Project Manager

Apr. 2019 - Jul. 2019• Managed cross-functional teams to deliver complex projects on time and within budget, leveraging Kanban boards for workflow visualization and efficiency, resulting in a 20% increase in productivity. • Led the execution of pre-construction milestones on project schedules, implementing product management initiatives utilizing Microsoft Project, achieving a 95% on-time delivery rate, and enhancing client satisfaction. • Developed comprehensive training programs for new team members, improving onboarding efficiency and team competency, leading to a 10% reduction in onboarding time. • Implemented process improvements to reduce drawing revisions by 80%, eliminating waste by an average of two months and improving project profitability through Lean Six Sigma principles and stakeholder collaboration. • Generated actionable insights and reports using DBeaver and Tableau to track project progress and product performance, contributing to a 20% reduction in project overruns. • Managed product backlog grooming and prioritization sessions using Confluence and Rally, ensuring alignment with business goals and achieving a 15% improvement in feature product delivery with accuracy.

California Fairs Services AuthorityProject Manager

Jul. 2018 - Dec. 2018California, United States• Orchestrated the $13 million Storm Water Treatment Facility project, managing the entire project lifecycle from bid packages to closeout to ensure project success and adherence to budgetary and timeline constraints. • Conducted regular stakeholder meetings to communicate project status, gather feedback, and ensure alignment with business objectives, improving stakeholder satisfaction by 25%. • Led the coordination efforts for the project, overseeing all aspects, including Bid packages, RFIs, Kickoff, Submittals, Change Orders, Pay Apps, and Closeout through collaboration strategies to facilitate project progress. • Drove the adoption of best practices in project management, resulting in a 20% improvement in project delivery timelines and quality, aligning with strategic operational goals.