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Work Background
Wells FargoLead Business Execution Consultant, Operational Excellence & Change Readiness
Apr. 2023Charlotte, North Carolina, United StatesDrives Operational & Change Readiness transformation, strategy and excellence with(in) Consumer Collections & Services and inter-org business partners
• Leads remediation of a Performance Management issue via design and operationalization of quality coaching related controls & processes, establishment of oversight and monitoring reporting and routines
• Driver of organizational alignment and continuity via R&C Infrastructure Build vision & strategy; R&C pillars of focus Maturity Models, roadmap & Jira Kanban alignment, operating cadence, etc.
SAPDirector of Operations & Chief of Staff - SAP Global Security
Dec. 2021 - Mar. 2023Drove alignment, continuity and consensus via strong vertical and horizontal collaboration. Managed Security, Governance Risk & Compliance org. operating cadence and Spend & Workforce management programs.
• Implemented worldwide cross functional coordination with executive leaders; wholesale process design and oversight of predictive spend and workforce management for a €65M portfolio, 150-person org.
• Partnered with 9 VP and Sr. Director level leaders to align actions in support of agreed upon goals
• Mentored and coached teams to support and enable professional growth, development and realization of team goals
SAPSenior Program Manager, Operational Excellence & Change Management
Sep. 2019 - Dec. 2021Seattle, Washington, United StatesDeveloped, deployed and managed all aspects of strategic business programs with increased scope, visibility and impact across multiple business functions. Provided cross functional Change Management support to via deployment a Change Management Framework, training & consulting
• Collaboratively drives multiple concurrent work efforts that enabled operational excellence and maturity,
• Established guiding principles and opportunities for leaders and employees to promote, understand and embody “Empowered Culture” norms
ConcurSenior Program Manager, Global Enablement
Jun. 2016 - Sep. 2019Greater Seattle AreaCollaborated with internal and external teams to drive operational excellence and ensure timely and effective delivery of information to the Field.
Revel ConsultingSr. Program/Project Manager
May. 2014 - Jun. 2016Greater Seattle AreaCoordinated deployment of Premier Offerings change requests: capacity planning, resource management, stakeholder communications and risk assessment/mitigation
AmazonProgram Manager
Apr. 2013 - May. 2014Greater Seattle AreaDrove overall operational excellence by working closely within the Kindle global TAM network and coordinating with internal and external stakeholders to meet publisher/customer needs. Fulcrum between global TAM, tech, business, and subsidiary (CreateSpace) support teams to ensure successful completion of projects crucial to the business.
Woot, Inc. (an Amazon.com subsidiary)Technical Project Manager
Jun. 2012 - Apr. 2013Greater Seattle AreaManaged end-to-end implementation of complex, high visibility technical projects. Liaison between internal and external tech, business, creative and subsidiary support teams to ensure successful completion of projects.
AmazonProgram Manager
Jan. 2008 - Jun. 2012Seattle, Washington, United StatesWorked closely within the Amazon Supply Chain network, coordinating with internal and external stakeholders to ensure customer demand was met. Worked cross functionally with multiple tech and business teams to develop and refine processes and systems that improved operational efficiencies and drove down network defects.
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