Nicole St. John

Business Consultant @Self-employed

✔️ ITProject Manager

Collaborative, adaptable and highly organized Project Manager with 15+ years of experience leading complex projects in the Tech and Financial Services industries. Process driven innovator with a growth mindset and strong bias for action; grasps new concepts and complex ideas quickly. Deep business operations experience across diverse business functions including, Transportation & Supply Chain, Software Development, Risk & Compliance, Sales Enablement & Change Readiness. Track record of delivering value and quality results, creating standard work to optimize operations and building high-functioning teams. Skills include: - Process optimization, standardization & documentation - Business writing & communications - Project planning and delivery - Training & enablement - Business consulting - Organization and time management

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Work Background

Wells FargoLead Business Execution Consultant, Operational Excellence & Change Readiness

Apr. 2023Charlotte, North Carolina, United StatesDrives Operational & Change Readiness transformation, strategy and excellence with(in) Consumer Collections & Services and inter-org business partners • Leads remediation of a Performance Management issue via design and operationalization of quality coaching related controls & processes, establishment of oversight and monitoring reporting and routines • Driver of organizational alignment and continuity via R&C Infrastructure Build vision & strategy; R&C pillars of focus Maturity Models, roadmap & Jira Kanban alignment, operating cadence, etc.

SAPDirector of Operations & Chief of Staff - SAP Global Security

Dec. 2021 - Mar. 2023Drove alignment, continuity and consensus via strong vertical and horizontal collaboration. Managed Security, Governance Risk & Compliance org. operating cadence and Spend & Workforce management programs. • Implemented worldwide cross functional coordination with executive leaders; wholesale process design and oversight of predictive spend and workforce management for a €65M portfolio, 150-person org. • Partnered with 9 VP and Sr. Director level leaders to align actions in support of agreed upon goals • Mentored and coached teams to support and enable professional growth, development and realization of team goals

SAPSenior Program Manager, Operational Excellence & Change Management

Sep. 2019 - Dec. 2021Seattle, Washington, United StatesDeveloped, deployed and managed all aspects of strategic business programs with increased scope, visibility and impact across multiple business functions. Provided cross functional Change Management support to via deployment a Change Management Framework, training & consulting • Collaboratively drives multiple concurrent work efforts that enabled operational excellence and maturity, • Established guiding principles and opportunities for leaders and employees to promote, understand and embody “Empowered Culture” norms

ConcurSenior Program Manager, Global Enablement

Jun. 2016 - Sep. 2019Greater Seattle AreaCollaborated with internal and external teams to drive operational excellence and ensure timely and effective delivery of information to the Field.

Revel ConsultingSr. Program/Project Manager

May. 2014 - Jun. 2016Greater Seattle AreaCoordinated deployment of Premier Offerings change requests: capacity planning, resource management, stakeholder communications and risk assessment/mitigation

AmazonProgram Manager

Apr. 2013 - May. 2014Greater Seattle AreaDrove overall operational excellence by working closely within the Kindle global TAM network and coordinating with internal and external stakeholders to meet publisher/customer needs. Fulcrum between global TAM, tech, business, and subsidiary (CreateSpace) support teams to ensure successful completion of projects crucial to the business.

Woot, Inc. (an Amazon.com subsidiary)Technical Project Manager

Jun. 2012 - Apr. 2013Greater Seattle AreaManaged end-to-end implementation of complex, high visibility technical projects. Liaison between internal and external tech, business, creative and subsidiary support teams to ensure successful completion of projects.

AmazonProgram Manager

Jan. 2008 - Jun. 2012Seattle, Washington, United StatesWorked closely within the Amazon Supply Chain network, coordinating with internal and external stakeholders to ensure customer demand was met. Worked cross functionally with multiple tech and business teams to develop and refine processes and systems that improved operational efficiencies and drove down network defects.