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Work Background
Promidea GroupRegional Account Manager
Oct. 2020Gauteng, South Africa• Directed 50+ campaigns across Sub-Saharan Africa, exceeding 15% sales growth, savings of $500k, and boosting brand exposure, foot traffic, and awareness.
• Elevated campaign success rate by 90% by combined collaboration between agencies across the different areas of the campaign.
• Partnered with key stakeholders to devise a cross-channel marketing campaign that expanded brand share and sales by 10%.
• Created a tailored execution plan for each market, adhering to brand guidelines and creative strategy, driving a 10% sales uplift and a 5% reduction in marketing costs.
Levi Strauss & Co.Senior Key Account Manager
Oct. 2018 - Sep. 2020South Africa• Devised and directed business plans for key accounts, resulting in a remarkable 15% sales growth.
• Formulated and implemented seasonal sales plans to align brand strategies with retail objectives, exceeding sales targets by 10%.
• Cultivated and nurtured solid relationships with key accounts and respective retail outlets, resulting in a significant uplift in customer satisfaction by 20%.
• Mentored and guided the sales team to achieve sales targets, foster profitable customer relationships and reduced turnover by 5%.
RTTNational Key Account Manager
Jan. 2016 - Sep. 2018Boksburg• Spearheaded the growth of key retail fashion brands with an upward trend of 15% in sales and a 20% growth in the client base.
• Acted as the primary liaison between customers and RTT Style, delivering exceptional service levels and 95% customer satisfaction rating.
• Stock level reduction of 10% through ownership of the operational processes by implementing a good inventory management systems and reporting.
• Presented comprehensive sales trends and competitor data to Regional and Area managers, resulting in a 10% increase in market share and the identification of $1 million in new market opportunities.
• Developed and maintained close ties with key retail stores, demonstrating high customer satisfaction levels and foot traffic by 10%.
AvonProduct Category Lead: Personal Care
May. 2015 - Dec. 2015Gallo Manor, Woodmead• Achieved financial targets by liasing with Category Managers to create, upload, and manage brand plans, marketing plans, and product administration.
• Collaborated with category teams to resolve system queries and facilitate smooth operations which strengthened productivity by 10%.
• Identified key learnings from daily data reports and proposed recommendations for upcoming campaigns, leading to a increase of 10% in campaign effectiveness
Jacklin EnterprisesSenior Client Relations Manager
Jan. 2012 - Jan. 2015Midrand• Engaged with internal departments and clients to define job briefs and requirements, ensuring optimal understanding and effective execution; played a key role in achieving an unmatched 100% customer satisfaction rating.
• Designed and implemented training on new product launches, which resulted in a 20% increase in first contact resolution rate.
• Generated 100% more media coverage by having key strategic partners during book launches.
• Improved transparency for the Publisher by drafting month-end reports that made data accessible to all stakeholders, resulting in a 20% increase in stakeholder satisfaction.
Flemingo Duty Free InternationalSupply Chain executive
Feb. 2011 - Dec. 2011Pretoria• Led the planning cycle of products and ensured that the right products were in the right stores at the right time, accounted for a sales increase of 10%.
• Processed all international and local orders based on sales forecasting, resulting in a 15% increase in sales.
• Reduced delivery times by 20% by managing supplier delivery efficiencies.
DHL Supply Chain SAFinance Administrator
Jan. 2008 - Dec. 2010Durban, South Africa• Managed and monitored all finance expenses on a monthly basis, ensuring that the company was meeting financial obligations.
• Negotiated with new clients/service providers to secure $100,000 in annual savings on supplies, boosting operational efficiency by 15%.
• Maintained accurate records of all company expenses and ensured timely payments, which reduced fraud by 50% and improved cash flow management by 10%.
ABSAPersonal Assistant to Director
Dec. 2007 - Jan. 2008Durban,South AfricaPrepare presentations and reports for the Director. This includes gathering data, formatting documents, and creating visuals.
Coordinating with other staff members. This includes communicating with the Director's direct reports, as well as other departments within the organization.
Other duties as assigned by the Director. This could include anything from running errands to providing administrative support.
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