Brad Arthur

Senior Endpoint Solution Engineer @Duke University

✔️ ITSolution IntegratorSystem ArchitectSystem AnalystProject ManagerSecurity Analyst

Brad Arthur Senior Endpoint Solutions Engineer at Duke University With over fifteen years of experience in the IT industry, Brad Arthur is a seasoned professional currently serving as the Senior Endpoint Solutions Engineer at Duke University. In this role, Brad is responsible for the daily management of the university's Jamf infrastructure, Windows Server-based print servers, BigFix instance, Microsoft Configuration Manager, Group Manager, and Active Directory. Brad also has valuable experience as an Information Security Analyst, enhancing his comprehensive understanding of IT security and risk management. Additionally, he is proficient in various scripting languages, further contributing to his ability to automate and streamline IT processes. His extensive expertise in these areas is complemented by a strong background in project management, making him a vital asset to the Duke University IT team. Brad's dedication to excellence and his ability to manage complex systems and projects have consistently driven success in his career. In his spare time, Brad enjoys home DIY projects, bread baking, and spending quality time with his wife and son.

Feedback from Brad’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Duke UniversitySenior Information Technology Analyst

Dec. 2021Durham, North Carolina, United States

Arthur ConsultingInformation Technology Specialist

Jan. 2005Raleigh/Durham/Chapel Hill, NCTop tier support for small and medium sized corporate networks. Complete support for all aspects of network infrastructure from cabling and network appliance configuration (firewalls, IDS/IPS, VOIP/Telecom equipment, etc) to workstation and server assembly/configuration. Installation and maintenance of VPN system, remote management tools, server administration/load balancing. Installation/Configuration of Storage Area Networks (SAN). Information security consulting and training: network traffic analysis, operating system and application hardening, malware prevention/removal, physical security modifications and social engineering training for staff and managers. Usage policy formulation, business impact analysis and disaster recovery planning.

Duke UniversityInformation Technology Analyst

Jan. 2021 - Jan. 2022Durham, North Carolina, United States• Member of the OIT Device Engineering Team - responsible for the Universities various Endpoint Management Systems • One of two administrators for Duke University and Duke Health Jamf instance • Responsible for Jamf Pro development, implementation, and management of the enterprise Apple (macOS & iOS environment) • Managed central university software licensing servers (Windows Server and CentOS Linux) • Designed automation solutions using Bash and Python scripting languages • Managed university print servers

Duke UniversityInformation Technology Analyst

Dec. 2017 - May. 2021Raleigh-Durham, North Carolina Area• Provided Desk Side support for faculty and staff in two departments within the Trinity College of Arts and Sciences. Prepared annual I.T. budgets in conjunction with faculty and department business manager. Researched needed components, negotiated with vendors, prepared justification paperwork for divisional deans review. Managed Active Directory and file share permissions for staff and faculty. • Acted as Mac Administrator for 5 computer labs on campus (70 systems total). Recommended and purchased hardware for labs. Researched and purchased software for labs, maintained volume licenses. Managed annual budget of more than $100 000 • JAMF/Casper Administrator for Trinity College of Arts and Sciences (approx. 1800 total devices managed). Managed colleges Device Enrollment Program (DEP) and imaging/provisioning configurations (policies, package creation, shell scripting (bash and zsh). Installed and configured a front end GUI for DEP provisioning. Acted as one of the campus wide Apple School Manager administrators. Provided higher level support for macOS troubleshooting for colleagues.

University of North Carolina at Chapel HillTechnology Support Technician

Oct. 2014 - Dec. 2017Chapel Hill, NC• Triage, diagnose and conduct all hardware repairs for students, staff and faculty computers on campus (routine warranty repairs and accidental damage). • File warranty claims with Lenovo, Dell, Apple and third party insurance companies. Used BMC Remedy to assign, track and complete repairs. Required daily contact with large portion of university IT departments and professionals with highly variable technical knowledge • Routinely filled in for Managed Desktop Services department to provide assistance to staff, faculty. Active Directory and SCCM Administration and imaging. Jamf imaging and management.

Banfield Pet HospitalLead Veterinary Assistant

May. 2009 - Oct. 2014Raleigh-Durham, North Carolina AreaResponsible for all training of new staff, all medical decisions/policies at veterinary assistant level, and maintenance of all equipment from all computers and network infrastructure to anesthesia circuits and vital sign monitoring equipment.

FuncomLead Game Master

Apr. 2006 - May. 2010Durham, NC• Second shift Lead GM. Supervised 15 GM's. Provided in-game and email support for both of the company’s flag ship Massively Multiplayer Online Role Playing Games (MMORPG). • Responsible for management/deployment, load balancing of numerous game servers. Used Nagios to manage 50+ virtual servers. • Worked with and helped revise company Incident Response Plan. Investigated reported security problems both in game and in the web based subscription system. Conducted penetration/vulnerability testing and routine auditing of server security. • Trained new GM's and assisted with developing future leaders

Intrex ComputersSenior Technician/Onsite Networking Technician

Jul. 1999 - Apr. 2006Chapel Hill, NC• Primarily responsible for hardware and software troubleshooting and repair of a wide variety of laptops, desktops and servers. Trained new staff on company policies and procedures. Assembled new servers and deployed at client sites. • Over 7000 desktop systems repaired, and 500 servers assembled/configured. • Strong concentration on customer service, technical precision, accurate diagnostics and repairs, and rapid problem resolution. • Thorough understanding of networking infrastructure, TCP/IP protocol suite. High level knowledge of all networking infrastructure (cables, workstations, servers, peripherals), design and installation. Position required, quick, accurate decision making and high degree of hardware and software knowledge. Obtained Comptia A+, Network+, and Microsoft Certified Professional certifications.

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀