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Work Background
Duke UniversitySenior Information Technology Analyst
Dec. 2021Durham, North Carolina, United States
Duke UniversityInformation Technology Analyst
Jan. 2021 - Jan. 2022Durham, North Carolina, United States• Member of the OIT Device Engineering Team - responsible for the Universities various Endpoint Management Systems
• One of two administrators for Duke University and Duke Health Jamf instance
• Responsible for Jamf Pro development, implementation, and management of the enterprise Apple (macOS & iOS environment)
• Managed central university software licensing servers (Windows Server and CentOS Linux)
• Designed automation solutions using Bash and Python scripting languages
• Managed university print servers
Duke UniversityInformation Technology Analyst
Dec. 2017 - May. 2021Raleigh-Durham, North Carolina Area• Provided Desk Side support for faculty and staff in two departments within the Trinity College of Arts and Sciences. Prepared annual I.T. budgets in conjunction with faculty and department business manager. Researched needed components, negotiated with vendors, prepared justification paperwork for divisional deans review. Managed Active Directory and file share permissions for staff and faculty.
• Acted as Mac Administrator for 5 computer labs on campus (70 systems total). Recommended and purchased hardware for labs. Researched and purchased software for labs, maintained volume licenses. Managed annual budget of more than $100 000
• JAMF/Casper Administrator for Trinity College of Arts and Sciences (approx. 1800 total devices managed). Managed colleges Device Enrollment Program (DEP) and imaging/provisioning configurations (policies, package creation, shell scripting (bash and zsh). Installed and configured a front end GUI for DEP provisioning. Acted as one of the campus wide Apple School Manager administrators. Provided higher level support for macOS troubleshooting for colleagues.
University of North Carolina at Chapel HillTechnology Support Technician
Oct. 2014 - Dec. 2017Chapel Hill, NC• Triage, diagnose and conduct all hardware repairs for students, staff and faculty computers on campus (routine warranty repairs and accidental damage).
• File warranty claims with Lenovo, Dell, Apple and third party insurance companies. Used BMC Remedy to assign, track and complete repairs. Required daily contact with large portion of university IT departments and professionals with highly variable technical knowledge
• Routinely filled in for Managed Desktop Services department to provide assistance to staff, faculty. Active Directory and SCCM Administration and imaging. Jamf imaging and management.
Banfield Pet HospitalLead Veterinary Assistant
May. 2009 - Oct. 2014Raleigh-Durham, North Carolina AreaResponsible for all training of new staff, all medical decisions/policies at veterinary assistant level, and maintenance of all equipment from all computers and network infrastructure to anesthesia circuits and vital sign monitoring equipment.
FuncomLead Game Master
Apr. 2006 - May. 2010Durham, NC• Second shift Lead GM. Supervised 15 GM's. Provided in-game and email support for both of the company’s flag ship Massively Multiplayer Online Role Playing Games (MMORPG).
• Responsible for management/deployment, load balancing of numerous game servers. Used Nagios to manage 50+ virtual servers. • Worked with and helped revise company Incident Response Plan. Investigated reported security problems both in game and in the web based subscription system. Conducted penetration/vulnerability testing and routine auditing of server security. • Trained new GM's and assisted with developing future leaders
Arthur ConsultingInformation Technology Specialist
Jan. 2005Raleigh/Durham/Chapel Hill, NCTop tier support for small and medium sized corporate networks.
Complete support for all aspects of network infrastructure from cabling and network appliance configuration (firewalls, IDS/IPS, VOIP/Telecom equipment, etc) to workstation and server assembly/configuration. Installation and maintenance of VPN system, remote management tools, server administration/load balancing. Installation/Configuration of Storage Area Networks (SAN). Information security consulting and training: network traffic analysis, operating system and application hardening, malware prevention/removal, physical security modifications and social engineering training for staff and managers. Usage policy formulation, business impact analysis and disaster recovery planning.
Intrex ComputersSenior Technician/Onsite Networking Technician
Jul. 1999 - Apr. 2006Chapel Hill, NC• Primarily responsible for hardware and software troubleshooting and repair of a wide variety of laptops, desktops and servers. Trained new staff on company policies and procedures. Assembled new servers and deployed at client sites.
• Over 7000 desktop systems repaired, and 500 servers assembled/configured. • Strong concentration on customer service, technical precision, accurate diagnostics and repairs, and rapid problem resolution. • Thorough understanding of networking infrastructure, TCP/IP protocol suite. High level knowledge of all networking infrastructure (cables, workstations, servers, peripherals), design and installation. Position required, quick, accurate decision making and high degree of hardware and software knowledge. Obtained Comptia A+, Network+, and Microsoft Certified Professional certifications.
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