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Work Background
Duke Energy CorporationSr CIP IT Analyst | SQL | AssurX (CATSWeb) | PowerShell | Power BI | Reporting | Python
May. 2018Charlotte, North Carolina AreaAdminister enterprise AssurX (CATSWeb) platform to support NERC CIP compliance and automation initiatives. Collaborate with the NERC CIP management team to configure CATSWeb workflows and enhance evidence tracking. Provide secondary support for RSA Archer, Power BI, SharePoint, and other enterprise applications. Developed PowerShell + SQL automation for monthly NERC compliance reports, reducing manual effort by 30+ hours/month - Scripted NERC Evidence Request Tool (ERT) data population from CSV inputs, streamlining audit response - Built PowerShell automation to check out, update, and check in documents across enterprise systems - Designed automated test suite for validating web-based application functionality - Automated web scraping processes to populate dynamic reports - Authored PowerShell and SQL scripts to support ad hoc and scheduled reporting needs - Created process to assemble RSAW reports from AssurX data - Developed intake workflows and automation for Technical Feasibility Exceptions (TFEs) - Supported and troubleshot complex Excel, SharePoint, and InfoPath solutions - Contributed to Power BI report development and lifecycle tracking dashboards - Documented workflows and technical procedures using Visio, Word, Excel, and PowerPoint
Itron, Inc.Solution Engineer | Windows Server | Powershell | SQL | Salesforce | Linux | Selenium
Aug. 2017 - Mar. 2018Liberty Lake, WaProvide Operational Support in Managed Services supporting infrastructure for Smart-Grid and IoT solutions. • Used MS and Oracle SQL to provide valid data for troubleshooting and performance reports to show health of IoT network.
• Engineered PowerShell Scripts to ease operational tasks and increase quality.
• Accessed Linux servers with SSH and HTTP
• Accessed Windows Servers with Remote Desktop Connection, mRemoteNG and Remote PowerShell Sessions.
• Tracked issues and time in SalesForce
• Installed application patched and upgrades on Windows 2016, Windows 2012, Windows 2008, and Windows 2003 servers.
• Engineered Selenium and PowerShell scripts to perform operational tasks.
• Accessed Servers and Network Equipment with SSH to maintain and troubleshoot Linux and Cisco equipment.
• Troubleshoot Active Directory issues in new deployments
• Documented Standard Operating Procedures (SOP) using Microsoft Word, Excel, Publisher and Visio.
• Collaborated with team to solve multi-faceted issues
• Troubleshoot Complex Enterprise Application/Software issues.
• Communicate to Users, Project Managers, Stakeholders and Executives with Outlook and Skype for Business.
• Review Python scripts to Reverse Engineer functionality
• Worked remote with little supervision
PAMLSupport Analyst | Windows Server | PowerShell | Visio | SharePoint | Drupal
May. 2017 - Aug. 2017Spokane, WashingtonAnalyze Windows Servers and plan for migration to new servers. • Engineered PowerShell to access Windows Server 2016, Windows Server 2012, and Windows Server 2008 to collect installed software and configurations.
• Developed SharePoint workflow to handle the routine aspects of current project.
• Scripted PowerShell routines to routinely clean servers and automate operational tasks.
• Taught PowerShell to co-workers to ease their tasks on Windows Servers and Increase the Quality of work completed.
• Documented Operational Procedures with MS Word
• Documented Network diagrams in MS Visio
• Maintained company website using Drupal and MySQL.
• Tracked Issues with Cherwell Ticketing System.
• Communicate to Users, Project Managers, Stakeholders and Executives with Outlook and Skype for Business.
• Processed servers at end of Software Development Lifecycle (SDLC)
AssurXProject Manager/Configuration Engineer | CATSWeb | SQL | Project
Aug. 2016 - Mar. 2017Morgan Hill, CaliforniaConfiguration Engineer/Project Manager
Provide expert support for AssurX/CATSWeb solutions. Design and develop custom solutions for customers within the AssurX/CATSWeb framework. • Customized CATSWeb Solutions to meet client specific needs using SQL and other tools.
• Troubleshoot SQL queries to eliminate errors in code.
• Wrote stored procedures in SQL databases
• Created and modified views in SQL databases to meet needs.
• Worked on CATSWeb Document Management 7.5 Upgrade
• Worked as a CATSWeb Configuration Engineer on core upgrade project.
• Built custom CATSWeb multi-tier approval process.
• Built CATSWeb solutions using the workflow tool.
• Performed and Documented CATSWeb patches and solution installs.
• Engineered Automated Document Solutions.
• Troubleshoot issues with Crystal Reports.
• Customized Crystal Reports to meet customer needs.
• Built Solutions using the CATSWeb APSO utility
• Assisted in the customization of the CAPA soloution in CATSWeb
• Documented Project Plans in MS Project
• Collaborated with team members to complete tasks in timely fashion.
• Worked remove with little supervision
Avista UtilitiesSoftware Support Analyst | WIndows Server | CATSWeb | SQL | Selenium | Powershell | IIS | Visio
Apr. 2010 - Aug. 2016Spokane, Washington AreaDevelop solutions with Commercial-Off-The-Shelf (COTS) products and highly-configurable products in the Utility Industry to assist with NERC Standard Compliance. • Patch and Upgrade software on Windows 2008, Window 2012 and Windows 2016 servers
• Used Active Directory Groups to limit/allow access to application features and rights.
• Configured CATSWeb Solutions to match business process to meet Government and NERC, FERC and other Regulatory agency requirements.
• Provide tier-3 operational support for provided solutions.
• Configured GlobalScape to deliver and receive files via FTP
• Deployed configuration on IIS, WebSphere, and Apache using secure best practices.
• Handled the full life cycle of solutions including Analysis, Design, Implementation, Maintenance and Planning
• Trained Team members in SQL, CATSWeb, Active Directory,
• Served as Solution Architect for the Team.
• Documented Solutions in MS Word and MS Visio.
• Tracked Team progress with MS Excel.
• Recommended Active Directory Settings for provided solutions.
• Updated Crystal Reports.
• Requested DNS entries to ensure correct access to Network Resources.
• Worked with business owners to develop design specifications.
• Managed software installation projects within team.
• Scripted Processes to Deploy Azure Cloud Servers with PowerShell to reduce effort used to stand up Test Environments
• Troubleshoot TPC/IP issues.
• Installed and configured TFS farm.
• Installed and configured SharePoint Instances.
• Created Sharepoint solutions using Access Forms, InfoPath and Nintex Supported Projects Enterprise wide
- Trained new technicians in the environment
- Added computers to Active Directory and ensured the correct membership.
- Scripted Automated Application Installation to be used with HPCAE.
- Automated install packages for enterprise deployment.
- Performed Break/Fix on PCs, Printers, Phones.
- Tracked Project Progress with MS Excel
- Troubleshoot MS Outlook / Exchange issues
Small Office Home Office Computer SolutionsOwner | Windows Server | Troubleshoot | Active Directory | Drupal | IIS | PHP | SQL | HTML/CSS
Mar. 2003 - Jun. 2016Spokane, Washington AreaProvided IT Solutions to Businesses in the Spokane region. - Engineered custom PCs and Workstations with Windows XP and Windows 7.
- Engineered Windows Server Solutions with Windows 2003, 2008 and 2012, as well as Linux.
- Configured TCP/IP, DHCP and Active Directory.
- Planned and Implemented Active Directory Solutions.
- Budgeted Project Finances and Assembled Project Plans.
- Provided on-going support and updates for computers: PCs and Macs; Phones: Blackberries iPhones.
- Engineered custom websites using Drupal, PHP and MySQL.
- Designed Custom Drupal themes using Artisteer.
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