Kylie Bieze - Marketing Services Manager, Baird & Warner

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Work Background

Baird & WarnerMarketing Services Manager

Oct. 2019Chicago, Illinois, United StatesManage a fast-paced team of 5 print production coordinators, oversee their daily activities and performance evaluations. Responsible for material resources, customer service standards, budget planning, and vendor relationships. Collaborate with web developer to continue improvements to internal e-commerce platform, including template design and coding. Assure quality output of both in-house and vendor printing. Work closely with the Client Team to assist with new product launches. Collect crucial data monthly with the help of our business analyst team to aid in improving adoption rates. Maintain regular communications to keep brokers and office staff informed of Marketing Services updates. Host meetings at our chicagoland branch offices to promote our products and provide site training. Accomplishments: ∙ Responsible for changing our primary print vendor partnership, resulting in a 40% average reduction in company and agent cost and 15% faster turnaround times ∙ Downsize template offerings by 20% to increase site functionality ∙ Worked closely with web developer to create an automated property marketing tool to increase efficiency for all brokers and internal staff. Performed weekly webinar trainings for product launch for audiences of 60-100 users at a time and made feedback based on user experience.

Baird & WarnerSenior Marketing Services Coordinator

Feb. 2019 - Oct. 2019Greater Chicago AreaAssisted the Marketing Services manager in working closely with web developers to update and improve the internal e-commerce platform. Became the main point of contact for all vendor communications and helped problem-solve where necessary. Responsible for training teammates and new office staff. Prepared monthly reports to track spending and inventory control. Accomplishments: • Improved site performance reports to effectively monitor site usage for over 2,600 users and 2,900+ templates • Hand selected for Leadership training out of a group of 14 potential candidates

Baird & WarnerMarketing Services Coordinator

Mar. 2017 - Feb. 2019Chicago, IllinoisResponsible for printing, customizing and distributing marketing materials for 28 branch offices. Performed printer maintenance and ensure proper set up of complex print jobs. Provided exceptional customer service to 2,500+ real estate brokers and their support staff in the Chicagoland area. Accomplishments: • Developed new series of 10 infographic designs to assist in increasing site traffic

Standard MarketSignmaker

Nov. 2015 - Mar. 2017Naperville, IllinoisDesigned, printed and packaged signage to advertise in-store prices, sales and specials. Worked closely with 8 department managers to create individual signage needs for products and monthly events. Collaborated with a team of 5 corporate staff members to design and produce large-scale banners, posters and digital signage featured throughout the store. Communicate directly with third-party print vendor to place orders for large-scale signage for both store locations (Naperville / Westmont). Organized and managed office supply orders for all departments.

Lakeshore Sport & FitnessHead Camp Counselor

May. 2011 - Sep. 2015Greater Chicago AreaSupervised and looked after the well-being of 20-25 campers (age range 4-13). Organized and lead various small and large group activities to help encourage camper participation. Assisted swim instructor, art teacher, and theatre teacher in various camp activities while ensuring safety guidelines and protocols were followed at all times. Recorded and tracked dietary restrictions/allergies of the campers and ensured that the meals/snacks are distributed accordingly.