Alvona Tahiraj - Human Resources Supervisor, JP Morgan Chase and Co

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Work Background

JPMorgan Chase & Co.Human Resources Supervisor

Nov. 2021Wilmington, Delaware, United StatesAdministered compensation and benefits plans, talent acquisition and recruitment processes, conducted employee onboarding, as well as managed training and development activities. Developed and maintained talent management processes by developing clear objectives and analyzing metrics that resulted in an increase of employee satisfaction by 12%. Led new procedures and policies for improving employee experience and enhanced the HR department by conducting frequent surveys and meetings with employees to evaluate their progress. Provided a dedicated and effective HR advisory service to employees that covered absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters. Supervised payroll processing, including biweekly and semimonthly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, and benefits changes. Handled administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance. Collaborated closely with executives on hiring needs, candidate criteria and qualification analysis, business operations efficiency, training and development events and workshops.

Bloomingdale'sHuman Resources Specialist

Mar. 2019 - Nov. 2021King of Prussia, Pennsylvania, United States•Consult with employers to identify needs and preferred qualifications. •Interview applicants about their experience, education and skills. •Contact references and perform background checks. •Inform applicants about job details such as benefits and conditions. •Hire or refer qualified candidates Conduct new employee orientations Process paperwork. •Plan and coordinate the workforce to best use employees' talents. •Resolve issues between management and employees. •Advise managers on policies like equal employment opportunity and sexual harassment. •Coordinate and supervise the work of specialists and staff. •Oversee recruitment and hiring process Direct disciplinary procedures

AramarkRetail Services Coordinator

Sep. 2018 - Jul. 2019West Chester, Pennsylvania, United States• Leveraged data, market share, brand insights and category analysis to ensure platforms have the appropriate retail space • Initiated the customer service rewards and recognition program for employees that exceeded client expectations which increased sales by 9% • Created value through efficient operations, appropriate cost controls, and profit, while supervising inventory, sales, quality, and controls

Richard Allen IncCustomer Relationship Specialist

Apr. 2018 - Mar. 2019Networked with top-level executives and established over 97 customer and commercial accounts by determining the best solutions, offering detailed quoted prices and credit terms, preparing contracts and coordinating with implementation teams • Developed analytics reports by conducting research & identifying industry trends and clientele to improve targeting, retention and success KPIs • Redesigned and optimized CRM to generate and contact 30 leads hourly and identify 50 potential target accounts weekly • Executed Marketing strategy for Verizon by developing procedures that drive sales, elevating client relationships, constructing propositions, creating a compelling business case, and streamlined processes to effectively manage sales activities, forecasting, and identifying new clients

HEALTH INSURANCE INSTITUTE OF ALBANIAHuman Resources Manager

Dec. 2005 - Mar. 2017Albania• Held responsible for management of compensation and benefits packages, job performance recruitment, training, and career development for a staff of over 100 employees. • Implemented talent acquisition and employee promotion agencies learned at various HR events and previous experience which brought in the company highly skilled workers • Managed 5 inspectors and implemented controls and checks to review their work constantly in order to minimize errors and mistakes • Prepared and monitored annual expenditures budget and created analysis reports for general directors on the progress and development of human resources department